Creatio (formerly bpm’online), a global software company that provides a leading low-code platform for process management and CRM, announced it was named one of the best customer relationship management software (CRM) of 2020 by Digital.com. Digital.com is a leading independent review website for business tools, products, and services. 

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 Digital.com’s research team conducted a 40-hour assessment of over 190 CRM software companies. The list of the best solutions features top 20 companies that were selected based on customization options, automation tools, and integration.

Creatio’s mission is to help organizations accelerate by providing a platform to automate their business ideas quickly and easily. Businesses seek technologies that enable them to be more automated, customer-centric and agile – technologies that would allow for digitizing key business processes, changing faster, and reinventing engagement with customers, partners and employees. This is what Creatio is uniquely built to serve. The company blends an intuitive low-code platform, best-in-class CRM and a robust BPM in a single solution.

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Creatio offers three CRM products for marketing, sales and service, and a low-code process automation platform called Studio Creatio. These products can be sold and used separately or bundled.

Creatio and other companies on the list were required to offer customizable software that meets the needs of various businesses and their goals. Additional key features include tools that enable teams to automate specific tasks and integration capabilities that allow third-party programs for emails or creating spreadsheets.

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