Druva Recognized as Leading Solution for Customer Experience with 88 NPS Score
Proactive support and passionate customer base helps Druva secure industry-leading certified score in recognition of customer service excellence
Druva, Inc., the leader in Cloud Data Protection and Management, today announced the company has been recognized for its outstanding customer experience as Druva received an industry-leading certified NPS score of 88. In addition, the company was awarded the NorthFace ScoreBoard Award by the Customer Relationship Management Institute (CRMI) for the second consecutive year, highlighting the company’s continued excellence in customer support.
Today’s global pandemic has forced businesses of all sizes to re-evaluate priorities, and thousands are now accelerating digital transformation initiatives at unprecedented speed in order to strengthen their business and protect against rising threats. However, many organizations lack the resources and skill set to successfully and securely deploy these new cloud environments. In a time when data is being shared more widely, creating increased risk, Druva helps organizations ensure their employees and most sensitive data is protected, no matter where it is stored.
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Furthermore, Druva has built a dedicated support ecosystem that ensures customers realize the maximum value from their investment. Led by a highly skilled and product-specific support team, the company offers omni-channel support and continuous technology training for both customers and support staff. Additionally, Druva is able to deliver proactive support via its SaaS platform – resolving potential concerns before users ever encounter an issue.
“Any customer can be given a close, collaborative relationship during the sales and onboarding process, but providing a consistent experience that continues to delight customers, even months and years later is what sets true partners apart from vendors,” said Matt Lindeman, Chief Customer Officer, Druva. “We strive to not only meet promises made in the initial pitch but help customers realize the value of data through support services and platform innovation. The combination of our SaaS platform, cloud architecture, and distinct customer success function allows us to deliver a truly unique experience for customers.”
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Druva Phoenix’s certified NPS score of 88 is just the latest accolade recognizing Druva and its customer support team. In April Druva was named Data Management Company of the year by Data Breakthrough and earlier this year was recognized as a 2020 Peer Insights Customers’ Choice for Backup and Recovery Solutions by Gartner in addition to securing eight trophies at the 2020 Stevie Awards for excellence in customer service.
Hear it from our customers
“I am amazed at the rapid response when I open a case. With my previous vendor, I could wait 4-6 hours for a response. I think the longest I have waited for a response is 10 minutes.” – Carl Turner, network analyst, Magnolia Independent School District
“When I shop a product I also shop the support experience, which is hard to do during a proof of concept. I was very impressed with the level of support that I got and we continue to get from Druva. It’s probably been over eighteen months since we put in a request with Druva. We just don’t need anything.” – David Stoicescu, deputy CISO, Expel
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