Eggplant Partners with Matrium Technologies for Expansion into Australasian Region

Customer Experience ManagementAI/MLAnalytics

By MTS Staff Writer On Aug 9, 2018

Eggplant Names Matrium Technologies, Australia’s Leading Provider of Technology Solutions, as a Partner for Expanding Its Customer Experience Optimization Offering

Eggplant, the provider of Customer Experience Optimization solutions, announced its partnership with Matrium Technologies to expand its products and services into the Australasian region.

Eggplant selected Matrium Technologies as its chosen partner due to its experience within the IT and software sector in Australia, New Zealand and Singapore in the areas of network testing, security and visibility. With similar software solutions, Eggplant and Matrium Technologies will partner to expand Eggplant’s Customer Experience Optimization (CXO) offering.

Eggplant’s solution uses artificial intelligence, machine learning, and analytics to predict business and user impacts across different interfaces, platforms, and devices.

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Matrium Technologies, which specializes in telecommunication, government and enterprise sectors, will become a reseller providing support and services for Eggplant’s software in the ANZ market. The company is already presenting several opportunities in the ANZ region, and its engineers are undertaking and passing the Foundation and Practitioner certifications.

Dr. John Bates, CEO of Eggplant, commented: “Matrium Technologies will play a crucial role in Eggplant’s expansion into the Australasia region. Providing an excellent customer experience is paramount in today’s connected world, and we’re excited to help our clients delight their users in new regions.”

Brad Crismale, CEO of Matrium Technologies Pty Ltd, added: “We are really looking forward to representing Eggplant in the Australian and New Zealand marketplace, its Customer Experience Optimization Suite is the perfect complement to our existing automation solution set and it really strengthens and broadens our automation capabilities going forward.”