Hero Digital Expands Customer Experience (CX) Services with Second Acquisition in Two Months

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Hero Digital’s acquisition of Seattle-based Beyond Vigilant grows Pacific Northwest footprint for top independent Customer Experience consulting services

Hero Digital announced it has that completed the acquisition of Beyond Vigilant, a marketing technology agency that helps clients to envision and execute their future customer experiences. The addition of Beyond Vigilant to Hero Digital expands Hero’s full service CX consulting services deeper into the Pacific Northwest region including clients like Microsoft. Since its inception in 2014, Hero Digital has grown its employee base to 200+ experts nationally, with offices in San FranciscoLos AngelesPhiladelphia, and now Seattle. Last month Hero Digital acquired Delphic Digital, a digital CX agency based in Philadelphia. Terms of the transaction were not disclosed.

“It’s clear that tomorrow’s companies will win and retain customers because of magnetic brand experiences. The demand for an independent CX partner that deeply understands the multi-channel customer experience and is agile enough to work with customers to achieve business goals has never been greater. We are thrilled to welcome Beyond Vigilant to our team to help us meet growing customer demand,” said David Kilimnik, Hero Digital CEO.

Beyond Vigilant’s Kristine Stebbins has been leading digital transformations for over 20 years and is a known thought leader in CX. She will be speaking at the Sitecore Symposium user conference on October 17, 2017, about the power of Sitecore Analytics and how to unlock the value through using real world scenarios.

Hero Digital is a recognized leader in delivering best-in-class customer experiences for enterprise companies like Logitech, Sephora, and Western Digital. Recent work includes a global site launch for Nerium International, a skincare and wellness product company. Nerium came to Hero with the goal of elevating their affiliate seller and consumer experience – and a tight timeline for an experience launch. In just 4.5 months, Hero Digital was able to move through strategy, design, content, and build to launch a Sitecore-backed website that supports eight global regions and offers a personalized experience across each element. Nerium has seen a 30% increase in site conversions and is able to push out site updates in a fraction of the time.

“We chose Hero Digital because we knew their first interest was in our success. They understood our CX goals and were able to deliver a strategy-led experience that exceeded our expectations,” said Christopher Sawyer, Director Digital Campaigns, Nerium International.

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