Khoros, an award-winning leader in digital-first customer engagement software and services, today announced 10 category wins in TrustRadius’s 2022 Top Rated Awards including:

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“Overall, it is seamless and easy to use for me, and my team of roughly 30 people. Additionally, we have integrated Khoros’ Bot, which has helped us deflect 25-30% of our daily volume by pointing to self-help resources based on the customer’s concern.”

• Social Media Customer Service

• Call Center Workforce Optimization

• Chatbot

• Contact Center

• Live Chat

• Social Media Management

• Audience Intelligence

• Social Media Analytics

• Social Media Marketing

• Social Media Publishing

“TrustRadius’s Top Rated Awards are particularly special because they’re based entirely on customer feedback. At Khoros, we value our customer partnerships and are proud to power their CX strategies with our industry-leading platform to engage and support their customers across the digital landscape. It’s an honor to be recognized with these awards, and we look forward to continuing to help brands—our customers—create customers for life,” said Staci Satterwhite, chief customer officer (CCO) at Khoros.

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Khoros is unique in the CX industry with its ‘single pane of glass’ platform to manage omnichannel customer interactions, including best-in-class digital customer care products for contact centers, award-winning social marketing capabilities, enterprise-grade communities software, and valuable voice of customer (VoC) insights—all powered by its patent-pending, AI-powered orchestration engine.

Over 2,000 brands globally value the Khoros platform, including verified TrustRadius users:

• “Overall, it is seamless and easy to use for me, and my team of roughly 30 people. Additionally, we have integrated Khoros’ Bot, which has helped us deflect 25-30% of our daily volume by pointing to self-help resources based on the customer’s concern.”

• “Khoros Care helps us ingest many different digital platforms into one, simple to use tool. One of our desires as a business is to meet customers where they are at, and this tool truly allows us to do that. We communicate with hundreds of customers each day across 10 online platforms, with seamless flow for our internal team. You can handle multiple interactions and tickets at once, while still maintaining a high degree of customer satisfaction.”

• “We use Khoros Marketing for social media management and reporting purposes. We have multiple business units and complex cross-regional collaborations and with Khoros Marketing we have just one tool that unites all the different social media managers and enables them to share visibility, exchange practice, and advance/simplify their daily work.”

Since 2016, the TrustRadius Top Rated Awards have become the B2B’s industry standard for unbiased recognition of technology products. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer. Here is a detailed criteria breakdown of the methodology and scoring that TrustRadius uses to determine TopRated winners.

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