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Khoros

Khoros Sees 47% Increase in Online Community Visits During COVID-19

Khoros Communities solution allows brands to provide richer experiences for customers with self-service support, faster communication, and peer-to-peer connection Khoros, a global leader in customer engagement software, announced that its Khoros Communities solution is experiencing a 47% increase in overall online community visits across the world to help brands quickly inform and educate their customers during COVID-19. Also, new registrations within these brands’ communities are up 31%, indicating a clear demand for…

Khoros Earns 2020 Top Rated Awards from TrustRadius

Digital social marketing, care, & online community solutions recognized as Top Rated software in five categories Khoros, the global leader in digital customer engagement software, is honored to be recognized by TrustRadius with 2020 Top Rated Awards across its full product portfolio. With a total of 200+ verified reviews, Khoros received top rated awards in the following categories: Khoros Marketing: Social Media Marketing, Social Media Management, Social Media Analytics Khoros Care: Social Media Customer…

Khoros Launches Khoros Modern Chat

Khoros’ Spring Innovation Release focuses on digital-first customer care and includes chat capabilities, live utilization analytics, and instant customer feedback Khoros, the global leader in customer engagement software, announced its Spring Innovation Release, featuring a new product to expand the Khoros Care solution: Khoros Modern Chat, which enables brands to chat live in real-time or anytime with customers and prospects. The company also released powerful new functionality to its Khoros Care solution, including live…

Khoros Arms Global Businesses with Intelligence to Listen, Serve & Connect with Customers During COVID-19

Khoros, a global leader in customer engagement software, is offering free access to its social listening platform, Intelligence, for Khoros customers looking to navigate the current crisis. With digital channels getting more traffic than ever, Intelligence empowers companies with a valuable, easy-to-use listening tool to stay connected to their customers when they need it the most. Marketing Technology News: Recapd Enables Captions for Zoom and Webex Meetings as People Work from Home Intelligence, which is part of the …

Khoros Announces the Launch of Khoros Bot to Improve Agent Efficiency and Customer Satisfaction

New solution will integrate with messaging channels and facilitate better care engagement Khoros, the global leader in customer engagement software, announced the launch of Khoros Bot, a new chatbot technology to create better experiences for customers and agents. Khoros Bot is an addition to Khoros Care — an intelligent solution to help brands serve and resolve customers’ needs on their digital channel of choice — and further extends the company’s leadership in automation and AI strategy. Customer Service and Contact…

Khoros Honored in Built In Austin’s Prestigious Best Places to Work List in 2020

Leading Customer Engagement Platform Recognized as One of the Best Places to Work, Best Paying Companies, and Companies With the Best Benefits Khoros, the global leader in customer engagement software, announced it was included in Built In Austin’s list of Best Places to Work in 2020 with recognition in the following categories: “We are so proud to be recognized by Built In as one of the Best Places to Work in Austin” Best Places to Work Best Paying Companies Companies with the Best Benefits As a brand…

Daily AdTech Roundup: Top Coolest Things in Marketing and Sales Today

Today’s Daily AdTech Round-up covers latest in Native and Programmatic Advertising, Technology, TV Advertising, Audience Data announcements from Merkle, DoubleVerify, YuppTV, Meredith Corporation, Elo. Merkle Launches New Stream Media, Enabling Retailers to Grow Digital Ad Revenue Merkle, a leading technology-enabled, data-driven performance marketing agency, announced the launch of New Stream Media, a solution that allows retailers to grow their digital ad revenue, create more personalized experiences for consumers, and…

MarTech Interview with Katherine Calvert, CMO at Khoros

"The key to success and standing out in a world where loyalty is all but dead is to facilitate trust through transparency." My Journey Hi Katherine, tell us know your journey in technology. How did you decide to join Khoros? I’ve been in the business of tech marketing for almost 20 years, and one of the reasons I love it is that it’s always changing — there are always dynamic new stories to tell and interesting new tools to deliver them. In B2B Marketing, the job is really simple — we’re here to create, accelerate, and…

Khoros Announces Autumn 2019 Innovation Release

Autumn Release Focuses on Khoros Communities Enhancements to Increase Customer Engagement Across Search, Purchase, and Support Interactions Khoros, LLC, the global leader in digital customer engagement, announced its Autumn 2019 Innovation Release. Focused on major enhancements to the Khoros Communities solution, this release delivers Community Syndication, Group Hubs, advanced Platform Integration and other performance-enhancing capabilities to further extend the market leadership of the Community solution. “Brands…

Khoros Appoints Jack Blaha as New CEO

New Leader to Usher in the Next Phase of Growth for the Industry’s Leader in Digital Customer Engagement Khoros, the global leader in customer engagement software, announced that it has named Jack Blaha as its new Chief Executive Officer. The appointment comes as Khoros, built from the merger of Spredfast and Lithium Technologies, continues to capitalize on its combined strengths and accelerate its growth. “This is an exciting time for Khoros and I am thrilled to be joining this very talented team” The Khoros platform…

Khoros Launches Ads Capabilities to Provide A Combined View of Paid and Organic Social Media

Khoros Provides Enterprise Companies with a Holistic View of Paid and Organic Social Media to Drive Business Value Through Seamless Customer Engagement Khoros (formerly Spredfast and Lithium), the leading digital customer engagement platform, announced the launch of Ads Capabilities to help enterprises maximize their paid and organic social media programs. As the first innovation released by the recently merged company, Ads Capabilities drives home the need for enterprises to have clear sight into every piece of their…

Spredfast + Lithium Join Forces as “Khoros” to Offer the Industry’s Best Customer Engagement Platform

Khoros to Provide Enterprise Companies with a Best-In-Class Platform to Help Them Stay All-Ways Connected The combined company of Spredfast and Lithium announced its new name: Khoros, LLC. The coming together of Spredfast and Lithium as Khoros represents over 15 years of market leadership in marketing, care, and communities. Khoros currently serves more than 2,000 of the world’s leading brands including Pizza Hut, Sprint, and HomeAway, and manages more than 500 million consumer touch points every day across social media,…