MCI Increases NPS by 7%

0 182

MCI, a global engagement and marketing agency, announces the results of its customer satisfaction survey. The company’s Net Promoter Score (NPS) reached 65, which is 7% higher than the previous year. It results from MCI dedication to customer relationship and its ongoing strategy to allow the client audience to influence, interact and be immersed in the conversation.

The latest MCI customer attitudes survey demonstrates 98% of positive responses, which shows a high level of satisfaction with the company’s engagement solutions, including live & virtual events, consulting & community solutions, and strategic & digital communications.

Marketing Technology News: Outsell Recognized by Automotive Website Awards for Marketing Automation

Sebastien Tondeur, MCI Chief Executive Officer, says: “At MCI, we fuse a strong customer service culture and promote a client-focused approach. We drive people engagement through the unique fusion of human insight with data insight. The satisfaction survey is an essential indicator of how our customers value our services, rate our performance and are willing to recommend us. We are people’s business, and relevant data helps us build a human to human model of communication with our customers”.

Marketing Technology News: Clever Launches New Identity Management Solution For K-12 School Districts

Through customer satisfaction survey, MCI tracks & measures relational & transactional clients’ satisfaction to manage and enhance the agency’s service offering. The survey is performed annually to ensure a high level of support for customers continuously. The results are the key metrics of business success.

Marketing Technology News: Tru Social Offers A New Solution to the Social Media Crisis

Leave A Reply

Your email address will not be published.