Medallia Appoints Susan Lovegren As The Chief People Officer

Former AppDynamics Exec Joins Medallia to Support Global Employee Growth

Medallia the leader in customer experience management software, has appointed Susan Lovegren as the Chief People Officer. She will lead the People and Culture function and serve on Medallia’s executive team. Her focus will be leveraging the company’s human capital capability to support continued global expansion. Due to strong business growth driving massive global hiring, Medallia now has more than 1,250 employees in more than 15 offices around the world.

Also Read: Rent-A-Center Selects Medallia for Voice of the Customer Program

Borge Hald

“With more than 25 years in leadership at technology companies, Susan is passionate about developing great working environments. Her track record of working for high-growth companies with values-driven cultures speaks for itself. Susan brings the right combination of skills, experience, and passion to help us tackle our biggest challenge: maintaining our strong culture while rapidly growing our global workforce,” said Borge Hald, CEO, Medallia.

Prior to joining Medallia, Lovegren served in Chief People Officer roles at AppDynamics, (acquired by Cisco), Juniper Networks, and Plantronics. Under Lovegren’s leadership, both Juniper Networks and Plantronics were named to Fortune’s 100 Best Companies to Work For list. She also held human resources roles at Hewlett Packard and Agilent Technologies. Throughout her career, Lovegren has supported women in technology by partnering with the Anita Borg Institute, Grace Hopper Women in Computing, Catalyst Inc., and Watermark, where she received their 2016 Advocacy Award.

Also Read: Air Liquide Selects Medallia to Focus on Customer-Centric Transformation

Susan Lovegren

“I am excited to be joining Medallia during a time of growth and success, as it scales from a large start-up to a major enterprise software player. Plus Medallia Experience Cloud, which makes companies significantly more customer-centric, has the added benefit of driving both faster revenue growth and positive culture change at client companies. Employees get more motivated when they know how their work impacts customers.
Many of the companies we work with talk about how implementing Medallia significantly improved their employee engagement, and that is personally very inspiring to me,” added Lovegren.

Lovegren earned a BA degree from San Jose State University and an MS degree in Human Resources Management from Golden Gate University. She currently is a member of the HR Industry Council for Betterworks and previously served on the Board of Trustees for Second Harvest Food Bank of Santa Cruz County.

Recommended Read: Digital Experience Data Reveals Customer Experience Isn’t Just for the Holidays