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customer experience mangement

BookingBug Raises $13.4 Million In First US Funding Round Led By PeakSpan Capital

Financing Round and 100 Percent Year-On-Year Growth Indicates BookingBug's Continued  Momentum and Industry Demand across the Globe BookingBug, the world’s leading appointment and scheduling platform announced that it has closed $13.4 million in Series C funding from PeakSpan Capital and Downing Ventures. This round of financing brings the company’s total funding to $17.2 million. Brands, agencies, and resellers use the BookingBug platform to create a secure, data-driven and integrated system for the entire customer…

Substantial Market Potential Stimulates Additional $6 Million Funding Round For OnQ

onQ's Clients Compass from 1000 Publishers, Content Providers and Organizations to Egypt's Ministry of Education, Latter Through a Partnership with Imagine Education onQ is an innovative platform that humanizes the digital experience and modifies the connection of how consumers and organizations interact in the digitalized ecosystem. The company announced the closing of an early second stage equity financing, totaling to $6 million. Also Read: onQ Secures $7M Funding In Early Stage Financing Round The same group of…

Totango Releases The Spark Platform For Customer Success With Goal-Oriented Executive Console

New Data-Driven Solution Spark, to Get Faster Results Totango, the leader in customer success solutions for the enterprise, released Spark to provide customers with proven business results quickly. Spark, the next generation customer success platform, guides enterprises through the successful completion of each stage of the customer journey with relevant information, analytics and best practices to enable them to achieve their business goals faster. Spark is designed for large enterprises to expedite the implementation…

Frost & Sullivan Names IBM A Leader In Customer Value Within Integrated Commerce Order Management Space

IBM Watson Commerce Order Management Helps Retailers Deliver Outstanding Customer Experience by Optimizing Order Management and Fulfillment Based on its recent analysis of the integrated commerce order management space, Frost & Sullivan recognizes IBM with the 2017 Global Customer Value Leadership Award for its order management solution, part of IBM's Watson Customer Engagement portfolio. "IBM Watson Commerce order management brings together capabilities, such as inventory visibility, distributed order…

Medallia Appoints Susan Lovegren As The Chief People Officer

Former AppDynamics Exec Joins Medallia to Support Global Employee Growth Medallia the leader in customer experience management software, has appointed Susan Lovegren as the Chief People Officer. She will lead the People and Culture function and serve on Medallia's executive team. Her focus will be leveraging the company's human capital capability to support continued global expansion. Due to strong business growth driving massive global hiring, Medallia now has more than 1,250 employees in more than 15 offices around the…

Getting New Customers: “Punchh Acquire” Launches in Beta to Restaurant Marketing Platform

Del Taco to Be the First Partner to Use Punchh Acquire for a Complete Customer Lifecycle Marketing Punchh announced a brand new product for their industry-leading Restaurant Marketing Cloud platform, called “Punchh Acquire,” designed to address one of the most critical and difficult marketing needs of any restaurant: new customer acquisition. With the launch of the Punchh Acquire Beta, Punchh becomes the only unified marketing platform for both customer acquisition and customer lifetime value growth. Punchh Acquire…

Automatically Gather Feedback or Follow-Up with Customers in Your CRM, Using the SurveyMethods API & Zapier Integration

The SurveyMethods-Zapier Integration Is A "Code-Free" Solution to Automate Tasks That Are Repetitive or Time-Consuming, Eliminate Paperwork and Data Entry, Minimize Turnaround Time, and Reduce Labor Costs Businesses use different systems and processes for collecting data and feedback, analysis, reporting, communication, and managing stakeholder expectations and experiences. These systems may use diverse technologies and operate at different organizational levels but usually have one fundamental purpose – keep customers…

MediaMath Joins Nonprofit Industry Consortium DigiTrust; Advances Consumer-First Marketing Philosophy

MediaMath Join Hands with DigiTrust to Enhance Consumers Digital Experience  MediaMath announced it has joined non-profit industry consortium, DigiTrust. The group aims to improve the digital experience across the ecosystem through a single and neutral, first-party and cookie-based user identification platform. “The industry is overdue for a solution that solves for the reality of global fragmentation and inconsistency. We need to acknowledge that data-driven marketing creates a tremendous amount of value for both…

Return Path Launches Comprehensive Deliverability Data for Email Service Providers

The Return Path Partner Platform Offers an Innovative Way for Email Service Providers to Monitor Deliverability Issues Across Their Entire Customer Base Leading email solutions provider Return Path introduced a groundbreaking new solution exclusively for email service providers (ESPs). The Return Path Partner Platform is the first and only deliverability platform designed to give ESPs the ability to proactively monitor and diagnose deliverability issues across their full client ecosystem.For an ESP, managing email…

Cognizant Named a World Leader in Gartner Magic Quadrant for CRM and Customer Experience Implementation Services

Report Recognizes Cognizant for Its Ability to Execute and Completeness of Vision Cognizant announced that it has been named a Leader in the Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide. The report evaluates 21 vendors that provide customer relationship management (CRM) and customer experience (CX) project-based services, including consulting and solution implementation services worldwide.  Leaders are defined by Gartner as those who "bring a wide range of business,…

Tara Dunning Returns to Avaya in New Role of Chief Revenue Officer

Tara Dunning Had Been a Key Contributor as Avaya Built an Industry-Leading Business Model Avaya Holdings Corp has announced the appointment of Tara Dunning as Chief Revenue Officer (CRO). In the newly created role, Dunning will have broad cross-functional responsibility including all revenue-generation processes from offer development, to pricing, enablement, sales and channel operations, and tools and automation. Dunning’s focus will be concentrated on ensuring the speed of commerce and customer success while driving a…

SnapLogic Announces Integration with Adobe Cloud Platform to Close the Customer Experience Gap

New Intelligent Connectors from SnapLogic Bring All Marketing Data Together in Adobe Cloud Platform for 360-Degree View of the Customer Customers are in charge when it comes to buying goods and services, and if their experience with a brand or vendor falls short, they will go elsewhere to do business. Modern marketers are keenly aware of this and require solutions that support data-driven decisions and drive engaging end-to-end customer experiences. To achieve this is imperative, organizations have acquired dozens of…