NICE announced the release of its 2023 Environmental, Social, and Governance (ESG) report, highlighting its accomplishments in advancing sustainable business practices and delivering on ambitious ESG goals set in the prior year. The report, developed with reference to the GRI 2021 standards reflects NICE’s dedication to positively impacting global communities, customers, employees, and the environment.

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NICE continues to lead in technological advancement, reinvesting 15% of its total revenue into research and development with its more than 2,700 R&D engineers in 2023. NICE also achieved 100% compliance in employee ethics training. In 2023 NICE launched the NICE Leadership Academy, equipping first-time managers and directors with essential tools to excel in dynamic environments. During its annual Global Community Month, employees contributed 40,000 volunteer hours across more than 120 non-profits worldwide. In keeping with its commitment to bridging gender gaps in technology, NICE helped 270 teenage girls complete its Code:Coda program in 2023, with 60% of the girls who graduated from our 2-year program choosing computer science as a high school major.

With regards to environmental impact, NICE is pleased to report a 12% reduction in Scope 1 and 2 carbon emission intensity. This is due in part to NICE’s prioritization of energy efficient technology in its offices and operating under the NICE FLEX hybrid working model. In addition, NICE carefully selects data center providers that rely on renewable energy or improved energy efficiency for their electricity consumption, which has resulted in lower data center emissions across NICE’s value chain.

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NICE is proud to announce continuous improvements in its ESG ratings year after year. Key achievements include advancing from a D to a C rating in the CDP assessment, securing MSCI’s top AAA rating, and consistently performing well in other global ESG evaluations such as ISS, Sustainalytics and EcoVadis.

Barak Eilam, CEO, NICE, said, “At NICE, we are deeply committed to creating exceptional experiences for businesses, employees, customers, and communities alike. Our achievements reflect a dedication to innovation with purpose—leveraging cutting-edge technology to drive efficiency, empower people, and make a meaningful impact globally. I’m incredibly proud of the strides we’ve made this year across all facets of our ESG mission, transforming challenges into opportunities for sustainable progress.”