Reputation Collaborates with Microsoft to Enhance Customer Data

The Reputation Connector for Microsoft Dynamics 365 will help large enterprises enrich customer insights with sentiment data

Reputation, a global leader in reputation experience management (RXM), announced it will integrate customer sentiment and feedback data into Microsoft Dynamics 365 and Power BI via PowerApps, creating a more seamless experience for brands looking to centralize customer feedback and data. Microsoft is the first major technology partner under The RepNetwork, Reputation’s new partner program.

This collaboration comes as the Reputation Connector for Healthcare is made available at Microsoft AppSource. Organizations that use both Reputation and Microsoft can now connect their marketing, sales, and business intelligence tools with Reputation data, allowing them to store business data and customer feedback in one central location.

“We are thrilled that the Reputation Connector for Dynamics 365 is now available in Microsoft AppSource,” says Brent Nixon, Reputation’s Chief Ecosystem Officer. “Microsoft is the cornerstone of the technology stack for many large organizations, so we are delighted to provide our clients with the ability to uncover deeper customer insights by integrating customer sentiment data from Reputation into Dynamics 365. This first iteration of the app is for the healthcare industry, but we’re excited to roll out these capabilities for all industries as part of our ever-evolving collaboration with Microsoft.”

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Used by millions of companies around the world, Microsoft is a leading provider of computer software for enterprise organizations. Its reach across a variety of industries will only further Reputation’s goal of changing the way companies act on customer feedback.

“Combined with Dynamics 365, Reputation allows our customers to get the full picture of customer sentiment data and operationalize patient feedback to improve overall experience and deliver business outcomes,” said Toby Bowers, General Manager, Industry, Apps & Data Marketing at Microsoft.

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