Servion, a leading CX and digital engineering services provider, joins NICE inContact DEVone Partner Program to provide connectors and integrations to the CXone Platform. Servion brings over 25 years of experience in contact center technology and digital engineering. Servion’s digital engineering practice helps customers build applications and products to create better experiences for their end-customers.

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As a DEVone Partner, Servion provides solutions to NICE inContact customers via the CXexchange marketplace by building bespoke connectors and custom integrations to the CXone Platform. Servion builds custom APIs to enhance customer-specific implementations, helping NICE InContact customers further enhance the return on their investments and increase the adoption of the platform in their organizations.

Commenting on the partnership, Abhinandan Jain, SVP – Digital & Cloud, Servion said, “By signing up as a DEVone Partner, we have taken our partnership with NICE inContact to the next level. Servion brings in over 25 years of contact center technology and applications experience that will empower NICE inContact’s customers to stay relevant in today’s digital world and differentiate themselves by leveraging cutting-edge digital technologies. We are excited to be a part of the industry’s largest cloud customer experience ecosystem.”

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An established and trusted contact center technology and application development partner, Servion helps enable NICE inContact’s customers to create exceptional customer experiences,” said Paul Jarman, CEO of NICE inContact. “Businesses today must understand the nuances of customer expectations and engage with them through digital channels seamlessly for sustainable growth. Servion’s contact center experience and digital engineering expertise can help our customers achieve their digital-first goals.”

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