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Shared Services Canada Selects BMC to Modernize IT Service Management for the Government of Canada

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BMC, a global leader in IT solutions for the digital enterprise, announced Shared Services Canada (SSC) has selected BMC’s Remedy IT Service Management (ITSM) solution to accelerate the Government of Canada’s adoption of standardized enterprise ITSM processes. With BMC, SSC will gain an automated self-serve portal showcasing its modernized online product and service catalog and real-time order tracking for the Government of Canada’s departments and agencies and more than 300,000 users.

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“As SSC continues to transform the government’s service delivery model, ongoing service excellence is absolutely critical,” said Jason Andrew, Senior Vice President, ESO Global Sales at BMC. “We’re excited to work with them for a more modern, scalable solution that allows them to deliver better, faster, and smarter services on their cloud-first journey. Managing and supporting multi-cloud environments is a key strength of BMC that we will leverage to support SSC’s IT evolution.”

SSC is tasked with transforming its existing ITSM environment into a consolidated enterprise model for the whole of government. This includes accelerating the evolution of existing ITIL®-based processes, as well as driving the development and adoption of enterprise tools and processes through a comprehensive organizational change management program.

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By selecting BMC, SSC will be able to leverage BMC’s comprehensive and intuitive change management capabilities to provide direct visibility and data-driven insights into organizational priorities, as well as out-of-the-box ITIL processes to help align to ITIL best practices quickly and cost-effectively.

Finally, as the Government of Canada continues to move ahead with its cloud-first direction, SSC will be able to take advantage of these ITSM capabilities as-a-service while transitioning to the BMC Helix ITSM offering in the future.

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