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Service Management

Bright Pattern Launches AI-Powered Omnichannel Communication Interaction Platform

Improve your service management ROI with an Omnichannel Communication Interaction Platform for digital transformation, AI-powered automation, and remote service desk capabilities Bright Pattern, leading provider of omnichannel communication software for innovative companies, launches a new Omnichannel Communication Platform for IT Service Management to improve ROI by automating common processes including; incident management, problem management, change management, request management, service catalog, quality management,…

Clear Skye Announces Global Partner Program to Meet Growing Demand for Comprehensive and Effective Identity Governance

Program Called "Elevate" Enables Partners to Offer IGA Solution that Eliminates the Need for Siloed and Complex Identity Governance Solutions Clear Skye Inc., the "Better Way to IGA" identity company, today launched "Elevate," a global partner program for leading Identity and Access Management (IAM) system integrators and consulting services firms. Experienced partners are critical to build, deliver and manage a successful Identity Governance program. Recognizing this need, Clear Skye has placed channel development at the…

Service Businesses Can Now Give Video Estimates Using Zoom

Workiz's New Integration with Zoom Allows Service Businesses to Provide Estimates Remotely, Protecting Clients and Technicians during the COVID-19 Pandemic Workiz, the leading field service management and communication software, announced a new integration with Zoom, the video conferencing service. In response to a growing need, Workiz provided this new integration feature to enable service businesses, such as repair services, junk haulers, and carpet cleaners, to give video estimates to their customers. By reducing  the…

Shared Services Canada Selects BMC to Modernize IT Service Management for the Government of Canada

BMC, a global leader in IT solutions for the digital enterprise, announced Shared Services Canada (SSC) has selected BMC's Remedy IT Service Management (ITSM) solution to accelerate the Government of Canada's adoption of standardized enterprise ITSM processes. With BMC, SSC will gain an automated self-serve portal showcasing its modernized online product and service catalog and real-time order tracking for the Government of Canada's departments and agencies and more than 300,000 users. Marketing Technology News: AT&T…