Dialpad Inc., the industry leader in AI-powered communication and collaboration, is a finalist in the 2021 SaaS Awards Program in the category “Best SaaS Product for Communication, Collaboration or Conferencing.” Now in its sixth year of celebrating software innovation, the Software-as-a-Service Awards program accepts entries worldwide, including the US, Canada, APAC, EMEA and UK.

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“Just as SaaS technologies have been vital in pivoting organizational functions to respond to global crises, they will be essential as we look forward to returning to normal levels of productivity”

Dialpad was selected for its unique approach to equipping customers with truly unified communications, or TruCaaS, and leveraging AI to get the most out of every conversation. The Dialpad platform delivers talk, messaging, meeting, and support capabilities in one beautiful app with a single view into every interaction. With proprietary Voice Intelligence at the platform’s core, Dialpad customers benefit from real-time transcriptions, live agent coaching, sentiment analysis, and more.

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“Just as SaaS technologies have been vital in pivoting organizational functions to respond to global crises, they will be essential as we look forward to returning to normal levels of productivity,” said James Williams, head of operations for the SaaS Awards. “We’ve seen remarkably innovative solutions across all conceivable areas of industry, and it’s increasingly difficult for our team to identify the entrants that can’t make it past this shortlist stage. The shortlisted candidates announced today, however, have made it through that first round and they represent truly innovative thinkers in the SaaS industry, whether they’re freshly-funded disruptors or established names like Dialpad.”

“It is an honor to make the SaaS Awards shortlist, which recognizes our team’s excellence and innovation,” said Craig Walker, CEO and founder, Dialpad. “The growth and success Dialpad has experienced over the past year is due to the hard work and dedication of our team. They’ve poured everything into building the best possible communications platform for our customers, and we’re grateful to be recognized for the reliable, scalable and unified technology we’ve built.”

Final SaaS Awards winners will be announced on Tuesday, August 31. Hundreds of organizations entered, with international entries coming from North America, Canada, Australia, UK, Europe and the Middle East.

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