Launching, thinQ’s integrated inbound and outbound cloud communications platform – thinQ.io – along with flexible APIs, deliver a “better way” to power voice and text messaging. Customers can use the Web platform’s new, easy workflows to buy, provision, and port phone numbers, create call routing profiles and trunks, and enable text messaging. Programmer-friendly APIs are also available to add and control inbound and outbound voice and texting features in existing tech stacks in minutes.
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SaaS Platforms & Contact Centers Power Voice and SMS in the Cloud
TrackDrive offers call analytics and web-lead to inbound call automation technology to clients around the world. The firm’s marketing technology initiates contact with leads by placing outbound calls, sending text messages via AI technology to auto-respond to incoming messages, and delivering emails to automate and optimize campaign conversions.
“What I was trying to do was find a way to get ahead of our competition as we scaled up,” said Richard Nolan, Co-Founder at TrackDrive. “I knew we had to offer better pricing to our clients and lower costs. That’s when we found thinQ. Your competitive pricing has worked out very well… It was very turnkey to set up voice termination… We had to change just a few logical API calls to turn you on, and we didn’t have any real issues.”
“In our business, we have to connect with customers every time, that’s why we integrated thinQ into Twilio,” explained a Contact Center Manager at one of the largest insurance companies in the United States. “Now we’re sending our calls over all 5 toll-free carriers and saving 48% a month on our toll-free operations. Your platform automates these savings, and gives us the tools we need to deliver maximum uptime.”
With direct access to thinQ’s network operations specialists via Slack, email, and phone, the insurer’s setup, configuration, testing, and launch took days instead of weeks. thinQ’s powerful Toll-Free Least Cost Routing (LCR) technology optimized outbound and inbound call routing in real-time, reducing telecom costs by 48% over Twilio. Six-second call rounding boosted cost performance, and when questions or needs arise, the thinQ team responds quickly to ensure that calls are being handled effectively at scale, day in, and day out.
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