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SaaS Platform

Kustomer Releases Report On The Growing Need For Efficiency In Customer Service

Survey of Customer Service Professionals Identified Limited Staff, Budget and Access to Technology as Major Impediments to Efficiency Mandate Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, today announced new data on the state of the customer service industry which underscores the need for greater efficiency, particularly in today's rapidly shifting business environment. The survey of over 120 customer service professionals, across a variety of industries,…

Ray Grady, President and CEO, Conexiom Joins inRiver Board of Directors

Former Salesforce Executive Brings Industry Expertise and Customer Insight inRiver, a leading provider of product information management (PIM) solution that helps customers sell more products, today announced that Ray Grady, president and CEO of Conexiom, a SaaS platform that delivers sales order automation, has joined the inRiver Board of Directors. Grady has more than twenty years of technology leadership experience in scaling high-growth, B2B companies like Acquity Group (Acquired by Accenture), CloudCraze (Acquired by…

SaaSWorks Hires HubSpot Exec Mike Redbord as SVP of Operations

SaaSWorks, a provider of revenue operations and customer success solutions for scaling subscription businesses, announced that Mike Redbord will be joining their team as Senior Vice President of Operations. "Mike's experience building and leading HubSpot's customer success function as the company scaled revenue gives him unique insight into how to best deliver the same success to SaaSWorks' clients," says SaaSWorks Co-Founder Jim O'Neill. Redbord started at HubSpot working directly with its customers as he…

Amdocs Media Delivers OTT Monetization and a Seamless Consumer Experience for AT&T, Mexico with MarketONE

Amdocs Media’s SaaS-based MarketONE platform gains more and more momentum as service providers seek new revenue streams from over-the-top (OTT) partner tie-ups Amdocs Media, a division of Amdocs, a leading provider of software and services to communications and media companies, today announced that AT&T, Mexico has gone live with MarketONE on the public cloud to deliver new digital and OTT subscription service offerings that inspire and entertain with a seamless customer experience. Amdocs Media’s MarketONE streamlines…

New Data From Kustomer Reinforces The Critical Role Of Customer Service During The COVID-19 Crisis

-- Increased Customer Inquiries, Complex Issues And Demand For Greater Efficiencies Challenge Underprepared Remote Customer Service Teams -- Kustomer, the SaaS platform reimagining enterprise customer service, released new survey data revealing that customer service organizations play a vital role during the COVID-19 pandemic as companies are working remotely and forced to do more with less. Based on a survey of more than 150 customer service professionals across a variety of industries, Kustomer found that 90% of…

Kustomer Launches KustomerIQ, Leveraging Intelligence Throughout Its Customer Service Platform

KustomerIQ leverages advanced artificial intelligence to help agents more efficiently analyze and take action on customer requests. Machine learning models are deployed to allow support experiences to be more rapid and accurate Kustomer, the SaaS platform reimagining enterprise customer service, announced the broad rollout of KustomerIQ, its artificial intelligence engine embedded across the Kustomer CRM platform. Kustomer IQ is empowering companies to do more with less, and operate as efficiently as possible in the face…

Falcon.io Announces It Will Provide Free Services to Global Health Organizations, Following an Initiative Led by Messenger

In response to the COVID-19 crisis, Falcon.io will offer complimentary services Falcon.io, a Cision company, announced it will participate in a global initiative that Messenger from Facebook launched this week, in response to COVID-19. The program connects government health organizations and UN health agencies with developers that can assist them in leveraging the Messenger platform to more effectively share timely and accurate information, and speed up their responses to concerned citizens. Marketing Technology News:…

Kustomer Raises $60 Million To Further Transform Customer Service

Series E funding round is led by Coatue with participation from existing investors Tiger Global Management and Battery Ventures Kustomer, the SaaS platform reimagining enterprise customer service, announced today it raised $60 million in Series E funding. This latest round of financing was led by Coatue with participation from current investors Tiger Global Management and Battery Ventures. Over the last 18 months, Kustomer has raised $161 million of funding across four rounds, bringing the company's total funding to $173.5…

Resonate Debuts Enhanced Consumer Intelligence Platform, Providing Deeper Understanding of Consumer Buying Habits

Consumer Insights Leader Expands Platform Capabilities for Better Segmentation, Intelligence and Engagement Resonate, the leading provider of consumer intelligence for marketers, announced it has launched a new version of its market-redefining SaaS platform, enabling marketers to build stronger relationships with consumers and answer the hyper-critical question of “why” they make purchasing decisions. “Today’s data-driven marketers are looking for insights beyond who’s buying what product from where. They need a…

Templafy Acquires Fellow Template Management Software Company, iWRITER

Company Continues to Experience Fast Growth, Now with over 1 Million Users as Enterprise Demand for Smart Document Creation and Management Increases Templafy, a Danish-founded company providing a SaaS platform for brand governance and productivity across enterprise business documents and other employee-produced content, has announced that it has acquired Netherlands-based iWRITER, a Microsoft Office solution for brand identity & template management. With more than 350,000 users at 1,200 businesses, iWRITER (like…

Reputation.com Granted Two Additional Patents, Solidifies Leadership as Innovator in Reputation Score

Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, announced that it was granted two more patents covering its reputation management technology. The patents, “Reputation Report with Scoring” and “Reputation Report with Recommendation,” further protect its proprietary reputation management and scoring methodology. Along with the company’s 25 other patents, these patents advance Reputation.com’s mission to help businesses manage and…

Escalated Launches Real-Time Fraud Prevention and Monitoring SAAS Platform

New, Affordable Ad-Fraud and Bot Protection for Advertisers, Marketers, Publishers, Website Owners and the Ad Tech Industry Escalated recently announced the launch of their proprietary SAAS-platform designed to screen and stop malicious bot activity online. The service is available as either a monthly or annual subscription, both offering instant accessibility and easy implementation. Escalated has multiple tiered plans to suit a variety of individual, organization or company needs, regardless of size. And each plan…

RocketDocs Solves Corporate America’s Biggest Nightmare: Information Chaos

Company Names New Executive Team to Launch ResponseFull, a Breakthrough SaaS Platform That Creates and Leverages a Seamless Fullscale Response Value Chain to Enable Effective Business Response Capabilities RocketDocs, a business-to-business software development company, has launched a breakthrough SaaS platform that provides a seamless FullScale Response Value Chain to help companies better manage vast amounts of content to increase profitability. The platform, called ResponseFull, enables B2B companies to prepare and…

Limitless Joins Forces with NewDay to Deliver Pioneering Voice of Customer Programme

Leading Credit Card Provider Uses Limitless’ Crowd Feedback to Leverage Customer Feedback for Product Development Limitless, the UK-based inventor and provider of a SaaS platform offering AI and crowd sourced customer service solutions,  announces that it has successfully concluded the first phase of a Voice of Customer (VoC) programme with leading credit card provider, NewDay. The advanced VoC programme uses Limitless’ soon to be launched Crowd Feedback solution to easily capture valuable customer feedback and drive…

Cuebiq and Brightline Team Up to Enhance OTT Ad Buys with Footfall Attribution

New Capabilities Prove Ad Value, Optimize Spending, and Can Influence the Creation of More Effective Creative Cuebiq, a leader in location intelligence, and Brightline, the market standard for Advanced TV,  announced their partnership to provide media owners and advertisers with footfall attribution capabilities for targeted and/or enhanced OTT buys. Streamed OTT ads provide significant advantages in targeting, personalization, optimization, measurement and engagement. The addition of Cuebiq’s footfall attribution…

Limitless Unveils AI-Based LimitlessLiveMessenger™ to Provide World-Class Customer Service

The New Product Allows Customers to Route Their Queries to Crowd Service Ambassadors and Improve Customer Service Limitless, the UK-based inventor and provider of a SaaS platform offering crowdsourced customer service, has announced its latest product – LimitlessLiveMessenger™. LimitlessLiveMessenger is an asynchronous messaging product that can be easily deployed on any website and provides businesses with direct access to Limitless’ on-demand Crowd Service® platform. LimitlessLiveMessenger Could Cut the Typical…

Freshworks Secures $100 Million Investment Led by Accel and Sequoia

With New CFO in Place, Company Raises Largest Round of Funding to Date to Fuel Growth, Geographic Expansion Freshworks, a global leader in customer engagement software, announced it has secured $100 million in financing and has hired former AppDynamics Vice President of Finance & Treasury Suresh Seshadri as its chief financial officer. The latest round of funding is co-led by Accel and Sequoia, with participation from CapitalG, bringing Freshworks' total amount of capital raised to $250 million. The cash infusion will…

New B2B Platform Identifies What Customers Will Most Likely Buy From You Next

Day2Leads Uses Predictive Intelligence to Drive Repeat Business Faster ChannelEyes has launched Day2Leads, the new way that businesses drive repeat business.  Day2Leads is the first Cloud-based SaaS platform to apply predictive analytics for installed base sales.  Using cutting-edge data science and machine learning, Day2Leads will find untapped leads for the next purchase an existing customer is likely to make. Over the last 8 years ChannelEyes has helped large and mid-sized companies that "sell everything…

MageMail Launches Its Next Generation Email Marketing Product

MageMail Releases a Revamped Email Marketing Product Along with a Refurbished Website MageMail officially launched its next-generation email marketing product. Redesigned from the ground up, the new SaaS platform was made available to a select set of customers in December and is now available to the entire market of Magento based e-commerce businesses and agencies. Also read: Have Your Best Email Marketing Year Ever by Focusing on Engagement "We're ecstatic to announce our new product, formerly known as v3. It's a…