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unified communication

Healthcare Communication Company Releases Free Patient-to-Provider App for Real-time, Remote Communication

Pulsara Patient allows clinicians to instantly and securely connect with patients or their family members via live audio and video calling, a capability that is especially pertinent for outpatient medical isolation during the COVID-19 pandemic Today, the healthcare communication platform company, Pulsara, announced the release of a new mobile application, Pulsara Patient. "Pulsara connects people in real-time to improve health. As the leading clinical communication platform, Pulsara is excited to expand our services to…

Daily MarTech Roundup: Latest News, Insights, Funding and Updates

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Huble Digital, Aparavi, Arkose Labs, MarqVision, Broadvoice, Nutanix, and Uberflip. Hubspot Solutions Partners The B2B Marketing Lab and Mpull Join Forces to Form Huble Digital Huble Digital has launched as a result of the merger of HubSpot Elite Solutions Partner, The B2B Marketing Lab, and HubSpot Diamond Solutions Partner, MPULL, two of the largest HubSpot Software Solutions…

Introducing Ideal Telework System for Businesses Looking for an On-Site, Unified Communication Platform

Brekeke UC helps build a secure telework system for employees working remotely Brekeke Software announced that it has made updates and improvements to Brekeke UC to respond to demands for a reliable telework system. Brekeke UC is a communication platform that allows users to collaborate in real-time while they are located remotely. Telework continues to play a significant role during this emergency situation, as the coronavirus continues to spread worldwide. Brekeke UC is a unified communication software that allows…

Omnichannel Communication vs. Multichannel: How to Delight Your Audience

Not so long ago, most customers communicated with brands using one of two channels: phone or mail. There was nothing close to the digital landscape that we have today, which meant that customers didn't even consider using a combination of channels to connect with companies, like email, SMS, and social media. However, the world as we know it has changed drastically over the years. 87% of consumers today say that they wish organizations would work harder at delivering consistent customer experience across channels. Another 35%…

Avaya Offers Complimentary Work from Anywhere Contact Center Solutions to Help Address COVID-19 Challenges

Avaya has already enabled over 150,000 agents worldwide to work remotely in response to the pandemic, and is providing global technical hotlines to help organizations maintain customer engagement and business continuity Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced that it will provide additional help for contact center clients around the world who are challenged with maintaining high levels of customer engagement while they adapt to a remote…

LogMeIn Enters into Definitive Agreement to be Acquired by Affiliates of Francisco Partners and Evergreen Coast Capital for $86.05 per Share…

All-Cash Transaction Valued at Approximately $4.3 Billion LogMeIn, Inc., a leading provider of cloud-based connectivity, announced that it has entered into a definitive agreement (or the “Agreement”) to be acquired in a transaction led by affiliates of Francisco Partners, a leading technology-focused global private equity firm, and including Evergreen Coast Capital Corporation (“Evergreen”), the private equity affiliate of Elliott Management Corporation (“Elliott”), for $86.05 per share in cash. The all-cash transaction…

Phone.com Extends Artificial Intelligence Adoption with SAM.AI Integration

Conversational AI augments quality management with fully integrated, voice-enabled access to call and interaction reports, customer information and service performance Phone.com, the foremost innovator in agile, cloud-based unified communications and collaboration services for small business, announced that its platform now integrates with SAM.AI (SAM), a network-powered CRM platform that leverages artificial intelligence (AI). Using Phone.com APIs, SAM integrations blend real-time call data with live CRM records,…