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unified communication

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI, and ML announcements from Alida (Customer experience), Chorus.ai (Unified Communication), Folloze (Account-Based Marketing), Deloitte (Behavioral Marketing), and Bambuser (E-Commerce). Alida Partners with Stratifyd to Integrate AI-Powered Analytics Engine in New Alida CXM Platform Alida (formerly Vision Critical), creator of the world’s first CXM (customer experience management) and insights platform, and …

Avaya and RingCentral Announce Expansion of Unified Cloud Communications Offering – Avaya Cloud Office Across Europe to Keep Businesses…

Avaya and RingCentral Inc. announced the expansion of Avaya Cloud Office by RingCentral across Europe, with the solution now generally available in France, Ireland, and the Netherlands. In addition, the companies also announced that they have signed their first seven-figure deal with a large United Kingdom-based Government customer. This geographic expansion of Avaya Cloud Office follows the launch of the solution in Canada, the United Kingdom, and Australia in June and the United States in March. Since then, the solution…

Fuze Optimizes Customer Experience with New Patent for Advanced Unified Communication Systems

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent for unified communication (UC) systems, enabling streamlined contact center communications for enhanced customer experience. The U.S. Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No. 10298752B1 on May 21, 2020. The invention intelligently routes inbound communication requests based on recorded user history. This user history is also forwarded to contact center agents in a…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Selligent (Marketing Cloud), Qiigo (Digital Marketing), Vonage (Unified Communication), Comscore (Entertainment), and Liveclicker (Email Marketing). Selligent and Five9 Partner to Deliver Intelligent, Data-Led Omnichannel Customer Journeys Selligent, the intelligent omnichannel cloud technology company, announced that it has joined the Five9 App Marketplace, merging the capabilities…

Numonix and Ribbon Communications Team to Deliver Compliance Recording for Microsoft Teams

Numonix IXCloud and Ribbon Session Border Controllers Deliver Seamless Interaction Recording for Microsoft Teams Users Numonix, the developer of the most versatile interaction recording solution for Unified Communication platforms, and Ribbon Communications Inc., a global provider of real-time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors, today announced their collaboration to deliver a seamless interaction recording experience for Microsoft Teams users…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from InMoment (Customer Experience), Fuze (Unified Communication), Clari (ABM), Validity (Email Marketing), and Alfresco (Content Management). InMoment Announces XI Digital Transformation Solution to Help Top Brands Improve Digital Experiences InMoment, the leading provider of Experience Intelligence (XI), announced the immediate availability of the XI Digital Transformation solution, an…

AGC Networks Completes the Acquisition of Pyrios

AGC Networks Limited, a Global Solutions Integrator and an Essar enterprise, announced that it has completed the acquisition of Pyrios Pty Limited (Australia) and Pyrios Limited (New Zealand) through its indirect subsidiary - Black Box Networks Services Australia Pty Ltd and Black Box Networks Services New Zealand Ltd respectively. Pyrios is an expert in communication technology delivering customer engagement and workplace collaboration solutions. The acquisition of Pyrios will substantially increase and strengthen AGC |…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Raydiant (Customer Experience), Fuze (Unified Communication), Aptos (AI/ML), Partner4Work (B2B Commerce), and Looker (Analytics). Introducing Kiosk: Raydiant’s New, Interactive Tool for Driving Customer Engagement Raydiant, the customer-rated #1 digital signage provider, has evolved their Experience Platform to include another exciting dimension of customer interactivity: Kiosk touch…

Numonix Among First to Release a Fully Managed Cloud Compliance Recording Service for Microsoft Teams

IXCloud Records, Stores and Analyzes Interactions Without Physical or Virtual Servers Numonix, a developer of a versatile interaction recording solution for Unified Communication platforms, announced the launch of IXCloud for Microsoft Teams, one of the first Microsoft Azure-based, fully managed cloud compliance recording services. Uniquely activated as a fully managed service, IXCloud records, stores and analyzes interactions without requiring physical or virtual servers, thereby enabling instant and elastic scalability…

Fuze Empowers Mobile Workforce with New Patent for Multi-Modal Communication

Patent provides users with a unified history across multiple forms of communication and devices, streamlining the management of cloud-based communications Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent on how to create a unified history for multi-modal communication across chat, voice, video, and meetings. The US Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No.10306071 on May 28, 2019. The patented approach provides…

Beekeeper Communication Platform Launches Free Next Normal Package To Help Organizations Empower Frontline Workers

Beekeeper, a mobile communication platform that helps frontline workers improve safety, agility, and productivity, is releasing a new offering to help companies recover and adapt to the "next normal" of the post-COVID era. The package, dubbed the Next Normal Package, is a product suite that was launched in response to emerging data that suggests that empowered frontline workers are more effective and better-equipped to deal with changing circumstances. A Harvard Business Review survey of business executives found that 72%…

Broadvoice Brings Enterprise Voice Services to Microsoft Teams

UCaaS Provider Enables Businesses to Access Advanced Calling Features Natively from the Teams App on Any Device Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP trunking services for businesses, announced today that the Broadvoice b-hive UCaaS platform now integrates with the Microsoft Teams collaboration hub in Office 365. Broadvoice for Microsoft Teams, available now from the Microsoft AppSource, empowers businesses to access b-hive's enterprise-class communications…

HighSide Voice & Video Launches; Delivering a Remote Work Platform Designed for Private, Secure, Compliant Collaboration

HighSide enables organizations to protect IP and PII while adhering to regulatory requirements from GDPR and ITAR to HIPAA and SEC High-integrity security and collaboration leader HighSide, launched HighSide Voice & Video to enable organizations to work remotely without trading-off privacy, security and compliance for high-availability and ease-of-use. HighSide is the unified communication platform of choice for elite government, military and private-sector organizations worldwide. Their platform is highly-secure…

Sangoma Launches Newest Cloud Service: Video Meetings

"Sangoma Meet" is free, right now, for everyone Sangoma Technologies Corporation, a trusted leader in delivering Communications as a Service solutions for businesses of all sizes, service providers and OEMs, today announced the general availability of its new video conferencing and collaboration service Sangoma Meet, at a time when video meeting usage is up very significantly over 2019 levels. Sangoma Meet is a multi-party, video conferencing and desktop sharing, cloud-based service, specially designed to enable a…

NWN Awarded Top 20 Tech-Enabled Service Provider by Cloudtango

List Honors Leading MSPs Delivering Impactful Tech-Enabled Services and Integrated Cloud-based Solutions NWN Corporation, a leading technology-enabled service provider focused on transforming the customer experience, today announced that it has been ranked as a top service provider (#11 MSP) in the United States and Globally by Cloudtango. Cloudtango's annual list recognizes top performing MSPs who are leading the sector by offering premium IT and cloud services that will help their customers drive innovation. The…

Aragon Identifies Unified Communications and Collaboration As Key During Health Crisis

Aragon evaluates 15 major providers in the UCC market Aragon Research identifies fifteen major providers in its fourth edition of the Aragon Research Globe for Unified Communications and Collaboration, 2020, published today. The report states that unified communication and collaboration platforms are maturing as the modalities of voice, video, and messaging become mandatory. While there was already growing demand for a centralized communications platform, the current health crisis has given enterprises a renewed sense of…

Ribbon Offers IBM Clients Free Unified Communication as a Service and Collaboration Rooms on IBM Public Cloud

Ribbon enables organizations to continue to support their customers with a full suite of communications and collaboration tools hosted on the IBM public cloud Ribbon Communications Inc., a global provider of real time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors, announced that it is delivering free cloud-based Unified Communications and Collaboration (UC&C) technology on the IBM public cloud to support IBM enterprise clients' remote staff. The …

Unified Communication as a Service Market to be Driven by Growing Need for Scalability of Organizational Resources & Development of…

Unified communication as a service (UCaaS) is gaining a high momentum within the corporate sector and several organizations are turning to seek more productivity through collaborations and mobile workforce. BYOD (bring your own device) is an ongoing trend and is becoming commoner in the corporate workspace. Collaborations using social media technologies and growing digitization in the workspace are fuelling the demand for unified communication and collaboration services. Moreover, availability of software platform for…

Healthcare Communication Company Releases Free Patient-to-Provider App for Real-time, Remote Communication

Pulsara Patient allows clinicians to instantly and securely connect with patients or their family members via live audio and video calling, a capability that is especially pertinent for outpatient medical isolation during the COVID-19 pandemic Today, the healthcare communication platform company, Pulsara, announced the release of a new mobile application, Pulsara Patient. "Pulsara connects people in real-time to improve health. As the leading clinical communication platform, Pulsara is excited to expand our services to…

Daily MarTech Roundup: Latest News, Insights, Funding and Updates

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Huble Digital, Aparavi, Arkose Labs, MarqVision, Broadvoice, Nutanix, and Uberflip. Hubspot Solutions Partners The B2B Marketing Lab and Mpull Join Forces to Form Huble Digital Huble Digital has launched as a result of the merger of HubSpot Elite Solutions Partner, The B2B Marketing Lab, and HubSpot Diamond Solutions Partner, MPULL, two of the largest HubSpot Software Solutions…