Browsing Tag

unified communication

Four Awards And An Acquisition: NetSapiens Makes Waves In The Unified Communications Space

NetSapiens, a B2B provider of Unified Communications and Collaboration (UC&C) and Contact Center solutions to service providers, is proud to announce that it has won four awards over the past four months. These awards include: The 2021 TMCnet Remote Work Pioneer Award The 2020 Video Conferencing Excellence Award The 2020 Cloud Computing Backup & Disaster Recovery Award The 2020 Unified Communications Excellence Award Marketing Technology News: Metis Alumni Win Honors at International Competition For…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI, and ML announcements from Zoom (Unified Communications), BBTV (Entertainment), Provar (B2B Commerce), Measure (Analytics), to Airship (Customer Experience Management). Zoom Announces Availability of Zoom Rooms ‘Everywhere Workforce’ Innovations Zoom Video Communications, Inc. announced the general availability of Zoom Rooms innovations that will help organizations safely re-enter the office and sustain an…

Unify Office by RingCentral Deployed by Atos to 30,000 Employees Across 20 Countries

Leading Unified Communication as a Service (UCaaS) platform enables Atos’s professionals to communicate, collaborate, and be productive from anywhere RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that Atos SE, a global leader in digital transformation is deploying Unify Office by RingCentral to over 30,000 workers in over 20 countries. Marketing Technology News: Zendesk Becomes First CX Platform to Join Unity’s VSP “At…

Fuze Optimizes User Analytics with New Patent for Processing Heterogeneous Data Streams

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent for processing and analyzing heterogeneous streams of communications data across multiple users and mediums, in real time. The U.S. Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No. 10798191B1 on October 6, 2020. The invention enables the Fuze platform to quickly and effectively analyze all voice, meeting, messaging, and email communication data and produce a single,…

Aceyus to Support Verizon’s Unified Communication and Customer Experience Platform, Custom Built for the Social Security…

New alliance between Aceyus and Verizon allows both SSA employees and the public to benefit from a streamlined, all-encompassing UC/CX platform Aceyus Inc., a leading provider of customer experience solutions specializing in enterprise-level data management and reporting, is proud to announce the integration of its technology and consulting services with Verizon to support the telecommunication leader's Unified Communication (UC)/Customer Experience (CX) platform for the Social Security Administration (SSA). Introduced as…

Grandstream Releases New HD Video Conferencing Endpoint for IPVideoTalk

Grandstream, connecting the world since 2002 with award-winning unified communication solutions, announced the release of a new HD Video Conferencing Endpoint for its IPVideoTalk Meetings platform. The new GVC3212 is a compact, easy-to-use and easy-to-deploy HD video conferencing endpoint ideal for remote workers and small meeting spaces. This device easily mounts on any TV and runs on Grandstream’s IPVideoTalk Meeting service, a collaboration platform that allows users to hold meetings that can be joined on nearly any…

thinQ Launches All-in-One Communication Platform to Power Voice & Messaging

Launching, thinQ’s integrated inbound and outbound cloud communications platform – thinQ.io – along with flexible APIs, deliver a "better way" to power voice and text messaging. Customers can use the Web platform’s new, easy workflows to buy, provision, and port phone numbers, create call routing profiles and trunks, and enable text messaging. Programmer-friendly APIs are also available to add and control inbound and outbound voice and texting features in existing tech stacks in minutes. Marketing Technology News: SAP…

8×8 Appoints Germaine Cota as Chief Accounting Officer

8x8, Inc., a leading integrated cloud communications platform, announced the appointment of Germaine Cota to the position of Chief Accounting Officer (CAO). Reporting to Chief Financial Officer Samuel Wilson, Cota will oversee overall global accounting operations, financial reporting, tax, treasury, and internal audit functions. “Germaine has demonstrated a really strong combination of finance expertise and drive. Since joining 8x8 at the beginning of the year, she has made significant contributions as we aligned the…

8×8 Announces Strategic Channel Partnership With Pax8

8x8, Inc., a leading integrated cloud communications platform, announced Pax8, the best place to buy cloud solutions, has joined the 8x8 Open Channel Program as a strategic partner. As part of the agreement, Pax8 is now offering partners across the US the 8x8 Open Communications Platform, which uniquely combines voice, team chat, meetings, and contact center in a single solution, allowing organizations to move to the cloud and transform the digital workplace. A significant partner opportunity with Pax8 and 8x8 includes …

Vyopta and Barco Overture Offer Integrated Room and Video Collaboration Monitoring Solution

Vyopta, a leader in UC monitoring and analytics, and Barco Overture, a leader in AV-monitoring and control, have partnered to provide the most comprehensive room and video collaboration monitoring solution. This integration empowers AV and IT teams to proactively manage and resolve issues in a single pane of glass by combining Overture, Barco's Remote Monitoring and Management (RMM) with Vyopta CPM's Unified Communication & Collaboration (UC&C) monitoring. "We are excited that both customers and MSPs can now…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI, and ML announcements from Alida (Customer experience), Chorus.ai (Unified Communication), Folloze (Account-Based Marketing), Deloitte (Behavioral Marketing), and Bambuser (E-Commerce). Alida Partners with Stratifyd to Integrate AI-Powered Analytics Engine in New Alida CXM Platform Alida (formerly Vision Critical), creator of the world’s first CXM (customer experience management) and insights platform, and …

Avaya and RingCentral Announce Expansion of Unified Cloud Communications Offering – Avaya Cloud Office Across Europe to Keep Businesses…

Avaya and RingCentral Inc. announced the expansion of Avaya Cloud Office by RingCentral across Europe, with the solution now generally available in France, Ireland, and the Netherlands. In addition, the companies also announced that they have signed their first seven-figure deal with a large United Kingdom-based Government customer. This geographic expansion of Avaya Cloud Office follows the launch of the solution in Canada, the United Kingdom, and Australia in June and the United States in March. Since then, the solution…

Fuze Optimizes Customer Experience with New Patent for Advanced Unified Communication Systems

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent for unified communication (UC) systems, enabling streamlined contact center communications for enhanced customer experience. The U.S. Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No. 10298752B1 on May 21, 2020. The invention intelligently routes inbound communication requests based on recorded user history. This user history is also forwarded to contact center agents in a…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Selligent (Marketing Cloud), Qiigo (Digital Marketing), Vonage (Unified Communication), Comscore (Entertainment), and Liveclicker (Email Marketing). Selligent and Five9 Partner to Deliver Intelligent, Data-Led Omnichannel Customer Journeys Selligent, the intelligent omnichannel cloud technology company, announced that it has joined the Five9 App Marketplace, merging the capabilities…

Numonix and Ribbon Communications Team to Deliver Compliance Recording for Microsoft Teams

Numonix IXCloud and Ribbon Session Border Controllers Deliver Seamless Interaction Recording for Microsoft Teams Users Numonix, the developer of the most versatile interaction recording solution for Unified Communication platforms, and Ribbon Communications Inc., a global provider of real-time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors, today announced their collaboration to deliver a seamless interaction recording experience for Microsoft Teams users…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from InMoment (Customer Experience), Fuze (Unified Communication), Clari (ABM), Validity (Email Marketing), and Alfresco (Content Management). InMoment Announces XI Digital Transformation Solution to Help Top Brands Improve Digital Experiences InMoment, the leading provider of Experience Intelligence (XI), announced the immediate availability of the XI Digital Transformation solution, an…

AGC Networks Completes the Acquisition of Pyrios

AGC Networks Limited, a Global Solutions Integrator and an Essar enterprise, announced that it has completed the acquisition of Pyrios Pty Limited (Australia) and Pyrios Limited (New Zealand) through its indirect subsidiary - Black Box Networks Services Australia Pty Ltd and Black Box Networks Services New Zealand Ltd respectively. Pyrios is an expert in communication technology delivering customer engagement and workplace collaboration solutions. The acquisition of Pyrios will substantially increase and strengthen AGC |…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Raydiant (Customer Experience), Fuze (Unified Communication), Aptos (AI/ML), Partner4Work (B2B Commerce), and Looker (Analytics). Introducing Kiosk: Raydiant’s New, Interactive Tool for Driving Customer Engagement Raydiant, the customer-rated #1 digital signage provider, has evolved their Experience Platform to include another exciting dimension of customer interactivity: Kiosk touch…

Numonix Among First to Release a Fully Managed Cloud Compliance Recording Service for Microsoft Teams

IXCloud Records, Stores and Analyzes Interactions Without Physical or Virtual Servers Numonix, a developer of a versatile interaction recording solution for Unified Communication platforms, announced the launch of IXCloud for Microsoft Teams, one of the first Microsoft Azure-based, fully managed cloud compliance recording services. Uniquely activated as a fully managed service, IXCloud records, stores and analyzes interactions without requiring physical or virtual servers, thereby enabling instant and elastic scalability…

Fuze Empowers Mobile Workforce with New Patent for Multi-Modal Communication

Patent provides users with a unified history across multiple forms of communication and devices, streamlining the management of cloud-based communications Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent on how to create a unified history for multi-modal communication across chat, voice, video, and meetings. The US Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No.10306071 on May 28, 2019. The patented approach provides…