77 Percent of US Small Businesses Use Social Media for Sales, Marketing and Customer Service

By PRNewswire On Aug 31, 2018

New Score Infographic Shows Youtube Is the Most Popular Social Media Channel Among Three Generations, Followed by Facebook

77% of US small businesses use social media to facilitate key business functions including sales, marketing and customer service, according to data aggregated by SCORE, the nation’s largest network of volunteer, expert business mentors.

Social media usage has grown 58% among US adults in the last 12 years, and is significantly impacting how entrepreneurs conduct business, as well as how current and potential customers behave. 69% of US adults currently use at least one social media site, a figure that has steadily increased over the past decade.

77% of American small businesses use social media to facilitate key business functions including sales, marketing and customer service, according to data aggregated by SCORE, the nation’s largest network of volunteer, expert business mentors.

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Percentage of US adults who use at least one social media site:

2018: 69%
2014: 62%
2010: 46%
2006: 11%

YouTube is the most popular social media channel among three generations:

94% of 18 to 24 year olds use YouTube
83% of 25 to 29 year olds use YouTube
80% of 30 to 49 year olds use YouTube
56% of 50+ year olds use YouTube

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Facebook is the second most popular social media channel, with 68% of US adults using the social media channel:

80% of 18 to 49 year olds use Facebook
55% of 50+ year olds use Facebook

77% of US small businesses use social media for key business functions:

59% of businesses report that facilitating customer service through social media makes it easier to get issues resolved.
44% of businesses report that social media helps to generate brand awareness.
41% of businesses depend on social media to drive revenue.