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Engage from Home: Acer Gains Actionable Insights into Customer Experience with 8×8

Move To The Cloud with 8x8 Communications and Contact Center Enables Greater Visibility and Resiliency, Powers Remote Work and Customer Engagement for Acer Across North And South America 8x8, Inc., a leading integrated cloud communications platform, announced that it has been selected by Acer America, one of the world’s largest multinational PC companies, as the provider of choice for its employees and contact centers in North and South America. The 8x8 X Series solution provides Acer America employees and contact center…

Service from Home: Activate Group Ltd Keeping UK’s Key Workers on the Road with Rapid Transition to Remote Customer Service Team Using…

8x8, Inc. , a leading integrated cloud communications provider, announced it has enabled Activate Group Limited (AGL) to keep the UK’s key workers on the road by transitioning its contact centre staff to work remotely in just 24 hours with the 8x8 cloud communications solution. Service from Home: Activate Group Ltd Keeping UK’s Key Workers on the Road with Rapid Transition to Remote Customer Service Team Using @8x8UK @8x8 AGL’s fleet management services, which specialise in technology-led accident management services,…

Sell From Home: EIMS Shifts to Remote Sales Engagement in Spain, the UK and New Zealand with 8×8

Global Technology Sales and Marketing Agency Enables Sales Representatives to Work Safely and Effectively from Home on 8x8 Cloud Communications Solution 8x8, Inc., a leading integrated cloud communications platform, announced EIMS, a United Kingdom-based technology lead-generation, sales and channel agency with global operations, is now using the 8x8 cloud communications solution to enable its sales representatives across Spain, the UK and New Zealand to safely and productively work from home. EIMS, founded in 1996,…

AVANT Communications Deploys 8×8 to Modernize Its Communications and Video Collaboration

Premier Distributor of Next Generation Technologies and 8x8 Master Agent Enhances Their Employee Experience for Mobile and Remote Workforce In the US and UK 8x8, Inc. , a leading integrated cloud communications platform, today announced that AVANT Communications (“AVANT”), a platform for IT decision-making for next generation technologies, has deployed the 8x8 X Series Unified Communications as a Service (UCaaS) solution to help enhance the employee experience for their mobile and remote workforce in the United States and…

8×8 Expands Global Reach of Free Video Meetings to Help Individuals, Educators and Organizations Worldwide

Get inside Wall Street with StreetInsider Premium. Claim your 1-week free trial here On the Heels of Millions of Downloads & Thousands of Applications, 8x8’s New and Enhanced Video Meetings Allows Organizations to Be Ready, Resilient and Productive 8x8, Inc., a leading integrated cloud communications platform, announced expanded global capabilities for the free, standalone version of 8x8 Video Meetings. The company has accelerated the global reach and capabilities of 8x8 Video Meetings, providing companies and…

8×8 Launches Cloud Communications and Contact Center Solutions in Canada

8x8 Cloud Voice, Chat, Video and Contact Center Solutions Now Available Allowing Leading Canadian Channel Partners to Accelerate Business Opportunities 8x8, Inc., a leading integrated cloud communications platform, today announced that 8x8 X Series and 8x8 Contact Center are now generally available in Canada through direct sales and channel partners. Canadian businesses can now fully benefit from 8x8’s integrated voice, video, chat, contact center and enterprise APIs solutions that are built on an open, modern cloud…

8×8 Contact Center Adds Secure Payment Process and Quality Management Capabilities, Wins CUSTOMER Magazine 2019 Customer Experience…

8x8, Inc., a leading integrated cloud communications platform, announced new capabilities for its 8x8 Contact Center solution as well as recognition from TMC, a global, integrated media company, which named 8x8 Contact Center as a 2019 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine. With 8x8 Contact Center, companies can significantly boost agent engagement, collaboration, and productivity. The Winter ‘20 Release delivers new features and capabilities to further help companies, including…

8×8 Names Go-To-Market Execs to Fuel Next Stage of Growth

New Chief Marketing Officer, Chief Customer Officer & Head of Commercial Sales To Build on Market Success 8x8, Inc., a leading integrated cloud communications platform, announced the appointment of Marge Breya as Executive Vice President and Chief Marketing Officer, Samuel Wilson as Chief Customer Officer and Managing Director of EMEA and Homero Salinas as Global Vice President and Head of Commercial Sales. “8x8 had a very strong quarter ending December 31 and it’s clear that the investments we’ve made this past…

8×8 Board Members Monique Bonner and Elizabeth Theophille Recognized by WomenInc. Magazine

Executives Named to 2019 Most Influential Corporate Directors List 8x8, Inc., a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform, announced that WomenInc. magazine has honored 8x8 board members Monique Bonner and Elizabeth Theophille by recognizing each executive on their 2019 list of Most Influential Corporate Directors. “They are world-class leaders with impressive expertise in their fields. I’m proud…

8×8 Contact Center Wins 2019 CRN® Tech Innovator Award

Industry-Leading Cloud Solution Recognized as a Winner in Contact Center Applications Category 8x8, Inc., a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform, announced that CRN®, a brand of The Channel Company, has recognized 8x8 with a 2019 CRN Tech Innovator Award. These annual awards honor innovative hardware, software, and services. CRN editors evaluated hundreds of products, across 34 technology…

8×8, Poly and ScanSource Announce Strategic Partnership to Deliver Communications Industry’s First Comprehensive “Move to Cloud”…

Three Companies to Launch CloudFuel Program to Accelerate Transition from Legacy On-Premises Business Communication Systems to Leading Cloud Technology Platform and Equipment 8x8, Inc., Plantronics, Inc. and ScanSource, Inc. -- announced they are joining forces to help companies easily move away from legacy on-premises business communication systems to true cloud-based communication solutions. The joint global program, named CloudFuel, will accelerate the process of ensuring organizations have proven cloud technology to…

8X8 Recognized by Channel Master Agent Intelisys as the 2019 Partners’ Choice Overall Supplier

Prestigious Award Voted by Intelisys Sales Partners and Colleagues and Presented at 2019 Channel Connect Conference 8x8, Inc., a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform, announced it was named the Partners' Choice Award – Top Overall Supplier by Intelisys, Inc., a ScanSource company, and one of the nation’s leading providers of technology services. The award, which was announced at the recent…

8×8 Powers One-Click Video Collaboration With Launch of New 8×8 Video Meetings, Now Complimentary for All Customers

Solution Is Based on New Technology and Offers a New User Experience, Delivering HD Audio/Video Meetings on Any Device to Ensure Effortless Collaboration; Also Announced 8x8 Meeting Rooms Now in Early Access 8x8, Inc., a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform, announced that 8x8 Video Meetings, a completely reimagined meetings solution, is now available for all new customers and is provided…

8×8 Showcases Leading Contact Center Solution and New Capabilities at Industry Events

8x8, Inc. , a leading Software-as-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform, announced it will showcase 8x8 Contact Center at two upcoming industry events. “Many companies struggle to optimize customer experience due to an antiquated on-premises contact center infrastructure. Top performing companies prioritize customer experience. Moving to a modern cloud contact center helps them achieve their CX goals and drive…

Halfords Partners with 8×8 to Deliver Superior Customer Service

Leading British Retailer Selects 8x8 X Series to Streamline Operations and Intelligently Support More Than 4,000 Customer Service Agents and Employees 8x8, Inc., a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform, announced its partnership with Halfords, the leading British retailer of car parts, bicycles, e-bikes, and bike and vehicle services and accessories. Until now, Halfords had multiple legacy…

Spearhead Group Inc. Joins 8×8 Channel Program as Master Agent to Deliver X Series Solutions to Mid-Market and Enterprise Businesses

8x8, Inc., a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform, announced that Spearhead Group Inc. is now a Master Agent for 8x8. Spearhead is an IT consulting company that helps enterprise customers select and acquire managed IT infrastructure and telecom services. The partnership with 8x8 provides Spearhead’s agents with a competitive portfolio from 8x8’s technology platform for Unified Communications as a…

8×8 Express Now Available, Offering Emerging Businesses a Complete Phone System that is Ready to Use in Minutes

Easy to implement communications system has immersive video and audio experience enabling small organizations to connect with customers in a professional manner 8x8, Inc., a leading cloud provider of voice, video, collaboration and contact center solutions for over one million users worldwide, announced the availability of 8x8 Express, a complete business phone system that empowers emerging businesses to quickly and seamlessly establish a professional identity, for purchase exclusively on 8x8’s e-commerce platform. 8x8…

8×8 Launches Network Performance Optimization Offering with New Managed Technical Services

Offering Enhances Customers’ Existing Network to Deliver Optimum Performance for Mission-Critical Applications, Including New Premium Customer Support 8x8, Inc., a leading cloud provider of voice, video, chat and contact center solutions for over one million users worldwide, launched 8x8 Managed Technical Services, a fully managed service for network optimization that combines SD-WAN and new 8x8 premium customer support to improve the performance of customers’ existing networks. “In today’s accelerated, 24/7 pace of…

8×8 Deepens Channel Commitment With New Elev8 Partner Program

8x8, Inc. , a leading cloud provider of voice, video, chat and contact center solutions for over one million users worldwide, announced the launch of its Elev8 Partner Program, the next phase in its expanding channel strategy aimed at delivering unmatched support and value for 8x8’s partner community. All current and future contracted partners will be immediately enrolled in the tiered program, with benefits targeting both master agents and sub agents. “8x8 is a Channel first company, therefore the success of our channel…

UK Companies Face Boycotts for Slow Customer Service

Research reveals over half (56%) of Brits would stop shopping with a brand if they experienced slow customer service. That is according to 8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide, who recently commissioned a survey of 2,000 adults in the UK. “It’s clear that customers have little patience for slow service and, when frustrated, won’t hesitate to take their business elsewhere. ” This is a widespread issue – nearly two-thirds (64%) of people have…