Browsing Tag

8×8

Verint and 8×8 Partner to Deliver Integrated Cloud Solutions for Organizations Worldwide

New Partnership offers 8x8 Contact Center Customers Integration with Verint Monet and Verint Enterprise Verint Systems Inc., The Customer Engagement Company™, and 8x8, Inc., a leading integrated cloud communications platform provider, announced a partnership to bring integrated cloud workforce management applications and cloud contact center to mid-market and enterprise businesses worldwide. “As a retail organization, we rely heavily on accurate real-time data,” said Martin Sessa, Director, Global Infrastructure &…

Stack8 Announces Upcoming Major Release of SMACS Unified Communications Management Platform Designed to Manage, Automate and Control UC…

Stack8, North America's leading provider of Unified Communications (UC) Solutions, announced that it will release version 7.0 of its renowned SMACS Unified Communications Management Platform (UCMP) in Q1 2021. The company’s highly regarded UCMP seamlessly integrates with UC platforms including Cisco and Microsoft with advanced integrations to 8x8, RingCentral and more on the near-term roadmap. The major 7.0 release of the SMACS UCMP will debut new features and functionality offering advanced built-in business intelligence…

Anaheim Ducks and Honda Center Select 8×8 Cloud Communications to Transform Employee and Fan Experience

8x8, Inc., a leading integrated cloud communications platform provider, announced that the Anaheim Ducks National Hockey League (NHL) team and Honda Center, one of the premier entertainment and sports venues in the country, have selected 8x8 as their official cloud communications provider. The Ducks are deploying the 8x8 integrated cloud communications and contact center solution to help improve employee, partner, and customer experience. The Anaheim Ducks and Honda Center wanted to accelerate digital transformation…

UK Government Authority, Liverpool City Council, Goes Digital with 8×8

Deploys 8x8 Cloud Communications and Contact Centre Solution to Improve Business Resilience and Optimise Services Delivery 8x8, Inc., a leading integrated cloud communications platform provider, announced that Liverpool City Council has deployed the 8x8 integrated cloud communications and contact centre solution which digitises services for its more than half a million residents, as part of its digital transformation agenda. As one of the largest metropolitan districts in the UK, the Liverpool City Council set an…

8×8 Appoints Dave Sipes as CEO

8x8, Inc., a leading integrated cloud communications platform provider, appointed Dave Sipes as Chief Executive Officer and member of the board of directors. The company also reaffirmed guidance for the third quarter and full-year fiscal 2021. Sipes was most recently COO of RingCentral, where he led go-to-market, product, and engineering and was instrumental in the 12-year growth trajectory of the company from $10M to over $1B in revenue. Former CEO Vik Verma will assist the transition in an advisory role after leading…

8×8 Raises the Bar on Cloud Communications; New Release Delivers Work From Anywhere Insights and Improved Administrator and User…

8x8, Inc., a leading integrated cloud communications platform, announced new 8x8 Open Communications Platform™ enhancements, improving how organizations manage and use communications and collaboration. These new innovations are helping organizations accelerate digital workplace initiatives and optimize employee productivity and customer experiences from anywhere on any device. “A modern, seamless platform matters. Owning the fully integrated cloud technology stack, from voice, team chat and meetings to contact…

Loya Insurance Group Selects 8×8 Open Communications Platform

8x8, Inc., a leading integrated cloud communications platform provider, announced that the Loya Insurance Group, a leading auto insurance company, has deployed the 8x8 Open Communications Platform to transform all communications, collaboration, and customer engagement onto a single cloud platform for its more than 3,500 employees across over 700 offices in the US. Starting from a single store front in El Paso, Texas in 1974, the Loya Insurance Group has grown to be one of the largest Hispanic owned and operated companies…

OKO Powers Mobile Engagement for Emerging Markets with 8×8

8x8, Inc., a leading integrated cloud communications platform provider, announced that OKO, a provider of index insurance and other farming-related services to smallholder farmers in emerging countries, has selected 8x8 to transform communications with farmers across Africa, dramatically improving service delivery and providing enhanced customer experiences via the 8x8 Communications Platform as a Service (CPaaS) Chat Apps API. OKO provides effective, affordable crop insurance to farmers in emerging markets by using new…

8×8 Named a Leader in 2020 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide

8x8 Recognized as a Leader for the Ninth Year in a Row 8x8, Inc., a leading integrated cloud communications platform, announced it has been named a Leader in the 2020 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide1. This is the ninth consecutive year 8x8 has been recognized as a Leader in this report. Marketing Technology News: SOPHOLA, Announces Partnership with DGtraffic “Global enterprises have become heavily reliant on their providers to deliver all the key communications and…

Adoption for 8×8 Voice for Microsoft Teams Rising

8x8, Inc., a leading integrated cloud communications platform provider, announced growing adoption for 8x8 Voice for Microsoft Teams, which is successfully delivering an enterprise-class, easy-to-administer global telephony direct routing solution for businesses and organizations while keeping the Microsoft Teams experience unchanged for end users. As Microsoft Teams usage continues to skyrocket around the world, reaching 115 million daily active users in October according to Microsoft, enterprises have recognized the…

8×8 Named A Challenger in the New 2020 Gartner Magic Quadrant

8x8, Inc., a leading integrated cloud communications platform, announced it has been named a Challenger in the 2020 Gartner Magic Quadrant for Contact Center as a Service. “We are proud that Gartner has recognized our progress in strengthening the four pillars of great customer service on a global scale. We believe that our placement as a Challenger in this new worldwide Magic Quadrant validates our unique single-platform approach to contact center innovation,” said Vik Verma, Chief Executive Officer at 8x8, Inc.…

MSC Mediterranean Shipping Company Selects 8×8 Open Communications Platform

8x8, Inc., a leading integrated cloud communications platform provider,  announced that MSC Mediterranean Shipping Company, a global leader in transportation and logistics, has selected 8x8 to transform its global communications, collaboration, and customer engagement infrastructure onto a single cloud platform, deploying the 8x8 Open Communications Platform, including 8x8 Voice for Microsoft Teams, internationally across more than 155 countries and 493 locations. MSC is one of the world’s largest shipping lines in terms…

8×8 Appoints Germaine Cota as Chief Accounting Officer

8x8, Inc., a leading integrated cloud communications platform, announced the appointment of Germaine Cota to the position of Chief Accounting Officer (CAO). Reporting to Chief Financial Officer Samuel Wilson, Cota will oversee overall global accounting operations, financial reporting, tax, treasury, and internal audit functions. “Germaine has demonstrated a really strong combination of finance expertise and drive. Since joining 8x8 at the beginning of the year, she has made significant contributions as we aligned the…

UK’s Leading Legal Services Business Slater and Gordon Transforms Client Services With 8×8

Selects and Rolls Out 8x8’s Integrated Voice, Video, Team Chat and Contact Centre Solution in Just Eight Days to Support ‘Operate from Anywhere’ Strategy 8x8, Inc., a leading integrated cloud communications platform provider, announced that Slater and Gordon, the UK’s leading consumer legal services business, has deployed the 8x8 Open Communications PlatformTM to transform its legal services and create an agile workplace as part of its ‘work anywhere’ strategy. Slater and Gordon provides high quality, technology-driven…

8×8 Announces Strategic Channel Partnership With Pax8

8x8, Inc., a leading integrated cloud communications platform, announced Pax8, the best place to buy cloud solutions, has joined the 8x8 Open Channel Program as a strategic partner. As part of the agreement, Pax8 is now offering partners across the US the 8x8 Open Communications Platform, which uniquely combines voice, team chat, meetings, and contact center in a single solution, allowing organizations to move to the cloud and transform the digital workplace. A significant partner opportunity with Pax8 and 8x8 includes …

Age Scotland Selects 8×8 to Support Older People This Winter

8x8 Open Communications Platform Deployed in Five Days to Help Meet a Surge in Support Calls 8x8, Inc., a leading integrated cloud communications platform provider, announced that Age Scotland, a national charity for older people, rapidly deployed the 8x8 Open Communications PlatformTM in five days to help them work remotely while continuing to provide support services for vulnerable older people. Supporting those over the age of 50, Age Scotland is the leading national charity representing and promoting the rights and…

8×8 Cloud Communications Pulse Reveals New Workforce Reality Trends

8x8, Inc, a leading integrated cloud communications platform, announced its findings from an analysis of usage trends across its more than one million global business users. Organizations shifting to remote work are driving new employee communications behaviors as app usage for business communication and collaboration has more than doubled, which is leading to nearly 2.5X more voice calls and 6X more video meetings. In 2020, organizations around the world have realized that remote work is no longer a nice-to-have perk, but…

phoenixNAP Shifts to Operate-from-Anywhere Cloud Communications Platform with 8×8

Global IT Services Provider Moves to 8x8 Communications, Collaboration and Contact Center Solution to Support Employees, Customers and Partners Around the World 8x8, Inc., a leading integrated cloud communications platform, announced that phoenixNAP, a global IT services provider offering security-focused cloud infrastructure, dedicated servers, colocation, and specialized Infrastructure-as-a-Service (IaaS) technology solutions, is using the 8x8 Open Communications PlatformTM to enable employees and contact center agents…

Intelisys Drives Business Success with 8×8; Recognized as a Platinum Partner in the 8×8 Open Channel Program

8x8, Inc., a leading integrated cloud communications platform, announced that Intelisys, a ScanSource company, and the nation’s leading provider of technology services and solutions, has attained Platinum Partner status in the 8x8 Open Channel Program. This exceptional accomplishment demonstrates Intelisys’ commitment to providing its Sales Partners with industry-leading technology from the 8x8 Open Communications Platform™, which uniquely combines cloud voice, team chat, video meetings and contact center in a single…

8×8 Accelerates Contact Center Deployment for Sefton Council in Just Ten Days to Transform Citizen Services

8x8, Inc., a leading integrated cloud communications platform, announced that Sefton Council, the governing body for the Metropolitan Borough of Sefton in Merseyside, rapidly deployed the 8x8 Contact Center in just ten days to transform citizen service in the face of the global health crisis. Sefton Council is the governing body for the metropolitan borough of Sefton in Merseyside, north-western England. It employs over 3,000 staff and provides essential services to 275,000 citizens across the borough. With a focus on…