8×8, Inc. , a leading global business communications platform provider, continues its rapid expansion of 8×8 AI Studio capabilities since its launch earlier this year, including the addition of multi-LLM model selection, one-click system connectors, voice-driven agent building, and IVR conversion. With its most recent addition, live simultaneous voice translation, 8×8 AI Studio now lets agents and customers speak their own language in real time, across 13 languages, without switching channels, adding interpreters, or interrupting the conversation. It’s now in early availability for customers.

The experience is designed to be immediate and unobtrusive. When a customer speaks in French, Spanish, or Japanese, for example, the agent hears the customer’s original voice softened beneath a real-time AI-generated translation in their own language — no lag, no relay interpreter, no separate call. The same works in reverse. Both parties speak naturally and the conversation simply works.

When a customer contacts support in a language the agent doesn’t speak, the typical outcomes are a transfer, a callback, or a dropped interaction. Live translation in 8×8 AI Studio changes that. The agent stays on the call, the customer doesn’t repeat themselves, and the interaction resolves instead of escalating.

Marketing Technology News: MarTech Interview with Theresa Pham, Head of Product @ Wayvia

Live translation runs directly within the 8×8 AI Studio voice agent and advisor experience — with no third-party interpretation service to connect and no workflow changes required. Translation is handled automatically when a language mismatch is detected. The full interaction — original speech and translated output — is captured in the call record and the live advisor interface. Supervisors reviewing sessions see both, so quality assurance does not depend on guesswork about what was said.

Live translation builds on the AI model improvements already in 8×8 AI Studio — specifically the more accurate transcription of accented and non-native speech introduced with the recent addition of OpenAI’s GPT-Realtime-2. That accuracy is what makes the experience more reliable across languages, not just common ones.

Since launch, 8×8 AI Studio has delivered several capabilities that change how organizations build, deploy, and run AI agents in production, such as:

• Every agent runs on the right model for the job across both voice and text channels, because Claude, Gemini, Grok, and ChatGPT are all selectable per agent with no platform change required to switch.
• Agents take action inside the systems customers already run, with one-click connectors to HubSpot, Slack, Stripe, Atlassian, Twilio, GitHub, Asana, Figma, Intercom, Dropbox, and ClickUp available out of the box, no integration project required.
• Businesses move off legacy phone-tree IVRs without rebuilding from scratch, because the Builder reads existing 8×8 auto-attendants and converts them into AI Studio call flows it can then improve.
• Agents are built and edited by speaking instead of typing, because the Builder transcribes push-to-talk dictation, cleans up filler and self-corrections, and drops the text in for review before anything is sent.
• Customers reach an agent right on the website by voice or text, can share an image when words are not enough, and get connected to a live agent the moment they need one, all from a single embeddable widget.

“I’ve spent much of my life living abroad, and I know from experience how isolating a language barrier can be,” said Emil Ivov, VP of Product for Video Platform and Services at 8×8, Inc. “As an international student in France, even simple tasks like contacting a service provider or calling customer support could feel overwhelming. Those challenges still affect millions of people every day. With real-time translation in 8×8 AI Studio, we’re helping organizations communicate with customers in their preferred language, making support more accessible, more natural, and more human.”

Live voice translation in 8×8 AI Studio is available now for customers in early availability. For more information, visit docs.8×8.studio or contact your 8×8 account team.

8×8, Inc. is committed to the responsible use of artificial intelligence and the protection of customer data. The 8×8 Platform for CX is developed and operated in accordance with established security standards, applicable compliance frameworks, and internal governance policies, including privacy-by-design principles that safeguard personal data on the 8×8 platform.