Agent Performance Archives

Mutare Voice Traffic Filter Now Available as Genesys Premium AppFoundry Application

Customer Experience Management PRNewswire - August 16, 2023

Kore.ai Launches AgentAssist for Zendesk Support

AI/ML PRNewswire - April 19, 2023

Authenticx Expands Automation Capabilities with New Autoscoring Tool

AI/ML PRNewswire - February 14, 2023

Playvox and Squaretalk Partner to Optimize Customer Experience

Customer Experience Management MTS Staff Writer - September 16, 2022

Authenticx Launches a Comprehensive Solution For End-to-End Quality Management

Insights PRNewswire - August 16, 2022

Observe.AI Launches Auto QA, the Industry’s First Adaptive Automation for Boosting Agent Performance in Contact Centers

AI/ML Business Wire - May 24, 2022

Execs in the Know Releases the CX Leaders Trends & Insights: 2021 Corporate Edition Report

Customer Experience Management MTS Staff Writer - April 8, 2022

VOZIQ AI Wins TMC’s 2022 CUSTOMER Product of the Year Award

AI/ML prweb - March 31, 2022

NICE Workforce Optimization Recognized for Delivering Proven Business Success by Metrigy Research

Customer Experience Management Business Wire - March 23, 2022

With Strong Momentum and a New Suite of Customer-Service Productivity Features, Level AI Raises $20 Million in Funding

AI/ML MTS Staff Writer - March 7, 2022

Verint Named a Leader in the IDC MarketScape for Worldwide Conversational AI Software Platforms for Customer Service 2021

AI/ML Business Wire - December 16, 2021

Global Software Development Firm Selects 3CLogic to Streamline Customer Engagements and Solve Inquiries Faster

Customer Experience Management Business Wire - August 12, 2021

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