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Mutare Voice Traffic Filter Now Available as Genesys Premium AppFoundry Application
Customer Experience Management

Mutare Voice Traffic Filter Now Available as Genesys Premium AppFoundry Application

PRNewswire -
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Kore.ai Customer Conference Brings Together Industry Leaders, Analysts to Contemplate on the Future of User Experiences With AI Technologies
AI/ML

Kore.ai Launches AgentAssist for Zendesk Support

PRNewswire -
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Authenticx-Expands-Automation-Capabilities-with-New-Autoscoring-Tool-2
AI/ML

Authenticx Expands Automation Capabilities with New Autoscoring Tool

PRNewswire -
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Playvox-and-Squaretalk-Partner-to-Optimize-Customer-Experience
Customer Experience Management

Playvox and Squaretalk Partner to Optimize Customer Experience

MTS Staff Writer -
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Stitch Launches as Consultancy Focused on Twilio for Marketers
Insights

Authenticx Launches a Comprehensive Solution For End-to-End Quality Management

PRNewswire -
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Observe.AI Launches Auto QA, the Industry’s First Adaptive Automation for Boosting Agent Performance in Contact Centers
AI/ML

Observe.AI Launches Auto QA, the Industry’s First Adaptive Automation for Boosting Agent Performance in Contact Centers

Business Wire -
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Matillion Announces the End of Slow, Fragmented, Expensive Data Pipelines
Customer Experience Management

Execs in the Know Releases the CX Leaders Trends & Insights: 2021 Corporate Edition Report

MTS Staff Writer -
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Demandbase Named the Winner of the New Fast Company 2022 Enterprise Products and Services List
AI/ML

VOZIQ AI Wins TMC’s 2022 CUSTOMER Product of the Year Award

prweb -
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NICE Workforce Optimization Recognized for Delivering Proven Business Success by Metrigy Research
Customer Experience Management

NICE Workforce Optimization Recognized for Delivering Proven Business Success by Metrigy Research

Business Wire -
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With Strong Momentum and a New Suite of Customer-Service Productivity Features, Level AI Raises $20 Million in Funding
AI/ML

With Strong Momentum and a New Suite of Customer-Service Productivity Features, Level AI Raises $20 Million in Funding

MTS Staff Writer -
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Verint Introduces ‘One Workforce’, An Innovative Approach to Eliminate Silos and Unify and Empower Both Humans and Bots
AI/ML

Verint Named a Leader in the IDC MarketScape for Worldwide Conversational AI Software Platforms for Customer Service 2021

Business Wire -
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Global Software Development Firm Selects 3CLogic to Streamline Customer Engagements and Solve Inquiries Faster
Customer Experience Management

Global Software Development Firm Selects 3CLogic to Streamline Customer Engagements and Solve Inquiries Faster

Business Wire -
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Leading European Transportation Firm Selects 3CLogic
Customer Service

Leading European Transportation Firm Selects 3CLogic

MTS Staff Writer -
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