Browsing Tag

Agent Performance

Leading European Transportation Firm Selects 3CLogic

3CLogic, the leading provider of voice-enabled solutions for ServiceNow, announced the selection of its Avaya Connector to provide an integrated agent experience with ServiceNow’s CSM offering by a large European institution specializing in transportation and real-estate development. The solution comes as the organization seeks to optimize the efficiency of its 500+ agents to address the immediate effects of this year’s COVID-19 pandemic while fulfilling longer-term growth initiatives. Marketing Technology News: Hootsuite…