Call centers

Leveraging omni channel capabilities by powering voice channels as a carrier-grade, enterprise-centric CPaaS for service providers and businesses Leveraging iBASIS leading global voice network to ensure high-quality…
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The Kraft Heinz Company (Nasdaq: KHC) ("Kraft Heinz") and Google today announced a new, multi-year strategic partnership to strengthen Kraft Heinz's hyper-focus on understanding its consumers and offering them the products, experiences, and…
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Company Marks Fifth Anniversary Bringing Solutions to End the Stress and Burnout Epidemic to Customers Including Accenture, Cisco, Hilton, Levi Strauss, Microsoft, Pfizer, Salesforce, ViacomCBS and Walmart Thrive…
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ControlUp, the industry leader in Digital Employee Experience management announced today that the Globee® Awards, organizers of world's premier business awards programs and business ranking lists, has named ControlUp a Gold winner in the …
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IBM today announced the launch of new AI and automation capabilities in IBM Watson Assistant designed to make it easier for businesses to create enhanced customer service experiences across any channel – phone, web, SMS and any messaging…
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Clickatell solves the last mile of digital transformation by embedding payments in the service stream, simplifying digital commerce for consumers Clickatell, a leader in mobile communications and chat commerce, launches Chat 2 Pay. Chat 2…
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Call centers are the backbone of any business. In these torrid times, every call center is under intense pressure due to the COVID-19 pandemic. AI Voice Responders have come to the rescue. One such AI Voice Responder supporting call centers…
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