Browsing Tag

CCM

Doxim and Claim.MD Announce Partnership to Enhance the Provider Billing Experience

Doxim, the leading customer communications management (CCM) and engagement technology provider serving regulated markets including healthcare, financial services, and utilities, announced that it has partnered with Claim.MD, a leading EDI clearinghouse focused on enhancing the provider experience through an innovative, robust, and intuitive platform that enables swift and accurate payment of healthcare claims. Claim.MD’s extensive national network reaches payers across the country and processes hundreds of millions of…

SmartIQ to Digitally Transform the Forms Process as Latest Addition to Smart Communications Customer Conversations Management Platform

Smart CommunicationsTM, the only provider of a customer conversations management platform, today announces the launch of SmartIQTM. Evolving from the Intelledox product, which Smart Communications acquired in July 2019, SmartIQ is uniquely capable of transforming traditional forms-based processes into intelligent, conversational user experiences that improve the customer experience (CX) while also streamlining internal systems, managing risk and reducing demand for support services. Marketing Technology News: Grammarly…

Adobe Introduces Adobe Experience Manager as a Cloud Service

Adobe has unveiled Adobe Experience Manager as a Cloud Service, part of Adobe Experience Cloud. The company said its cloud-native solution for digital experience management brings together rich out-of-box capabilities and content customization options that marketers and developers demand, combined with SaaS-like agility. Brands can onboard and access the application in minutes, and go live with dynamic and personalized content and experiences in just a few weeks, not months as is industry standard. In the experience…

OpenText Recognized as Overall Leader in 2020 Aspire Customer Communications Management Leaderboard

OpenText is shaping the CCM market with strong cloud vision, focus on AI, and product innovations OpenText announced it has been recognized as an overall Leader in the 2020 Aspire Customer Communications Management (CCM) Leaderboard™ for the third year in a row. Positioned as an overall leader in the CCM market, OpenText Exstream is also recognized as a leader in Communications Composition, Business Automation and Omni-Channel Orchestration. The Aspire Leaderboard is an interactive tool that visualizes and ranks…

Hyland Identified as a Leader in Aspire Leaderboard for CCM and Aragon Research Globe for Enterprise Content Platforms

Evaluation based on completeness of strategy and performance This month, two analyst reports – the Aspire Leaderboard for Customer Communications Management (CCM) and the Aragon Research Globe™ for Enterprise Content Platforms 20201 – identified Hyland as a leader. Aspire's annual leaderboard report focuses on the CCM landscape and closely examines several related categories such as business automation, communication composition and omni-channel orchestration. For the second year in a row, Hyland was named a leader in…

Quadient Enhances its Flagship Customer Communications Management Solution, Quadient Inspire, with New Functionalities

Quadient Enhances its Flagship Customer Communications Management Solution, Quadient Inspire, with New Functionalities Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today the general availability of Quadient Inspire R14, the most feature-rich version to date of Quadient’s flagship omni-channel customer communications management (CCM) solution. The platform offers more than 1,100 enhancements and new features that focus on four key areas:…

Nintex Named a Leader in the Aragon Research Tech Spectrum for Workflow and Content Automation, 2020

Organizations worldwide leverage the Nintex Process Platform to successfully manage, automate and optimize enterprise-wide business processes - accelerating results and improving customer and partner experiences Nintex announced the company has been named a Leader by Aragon Research in their 2020 Tech Spectrum for Workflow and Content Automation based on an evaluation of 12 providers. The Nintex Process Platform is leveraged by more than 8,000 organizations and hundreds of partners worldwide to deliver solutions that are…