Cisco

Ten leading tech companies have pledged to donate a significant amount of funds to help contain the novel Coronavirus. Data gathered by Learnbonds.com indicates that the companies have offered at least $1.4 billion towards mitigating the virus. Top on the list is California based Google that has donated about $800 million that will be used to support businesses, organizations and healthcare workers as part of its coronavirus response that also includes free advertising on its various platforms. Cisco has also pledged about…

Leader in Technology sales hiring 80+ sales agents in Charleston WV N3, a global leader in integrated B2B technology sales and marketing, announced today they will hold virtual hiring events for interested candidates in Charleston, WV, and surrounding areas, to support continued growth from top tier clients such as Microsoft, IBM and Cisco. Marketing Technology News: Xebec Provides Update on Coronavirus Impact on Global Operations N3’s shift to virtual hiring events is in response to the rapidly changing workplace…

With this certification, Servion is uniquely positioned to sell, deploy and support Cisco Unified Contact Center Solutions targeted at large enterprises Servion Global Solutions (Servion), a leading Contact Center and Digital Customer Experience (CX) solution provider, has successfully expanded its Cisco offering into the Canadian market and is recognized as a Canadian Cisco Unified Contact Center Enterprise Satellite Authorization partner that can sell, deploy, and support, Cisco’s Enterprise Unified Contact Center…

Fast deployment aids industry leader with critical business continuity needs by enabling work-from-home agents, while leveraging existing on-premise telephony infrastructure with 3CLogic’s leading ServiceNow CSM integration to optimize customer service engagements 3CLogic, a leading provider of cloud contact center solutions, announced its selection by a global manufacturer and provider of warehouse solutions for its leading ServiceNow Customer Service Management integration to deliver a customer-centric service…

Hi Pegah, please tell us about your journey in technology and how you started at Cisco. I was appointed as COO of Collaboration at Cisco over a year ago. But in many ways, my entire career has prepared me for this role. I’ve always had a love for technology and solving new problems in some form, given the exposure I got from going to a school like MIT that was leading the way in so many areas of technology. I started my career at Morgan Stanley as an analyst in Investment Banking, focused on strategic advice to technology…

Talkdesk Boost for Business Continuity neutralizes the impact of natural disasters on support operations with fast and easy transitions from on-premises to cloud contact center solutions Contact centers are high-risk locations for operational shut down due to virus spread or other natural disasters Talkdesk Boost enables the acceleration of digital transformation by augmenting existing on-premises systems with modern, intelligent cloud contact center applications In response to the Coronavirus outbreak,…

News Summary:By 2023:   5G Speeds will be 13 times higher than the Average Mobile Connection 66% of the global population will have Internet access – that's a WW Internet community of 5.3 billion people There will be nearly 30 billion devices/connections by 2023 – 45% of those will be mobile Average broadband speeds will rise from 46 Mbps to 110 Mbps Wi-Fi6 hotspots will grow 13-fold from 2020-2023 and will make up 11% of all public Wi-Fi hotspots According to the new Cisco Annual Internet Report, 5G will…

Cisco announced the appointment of David Meads to lead its UK & Ireland business. Meads, who recently led the Partner Organisation for Cisco in Europe, Middle East, Africa and Russia (EMEAR) and prior to that, spent a decade in leadership roles for the company in the Middle East and Africa, will take on the role with immediate effect. The UK represents an important market for Cisco and is at a pivotal point in its digital transformation. With the seventh largest economy globally and a strong technology heritage, the…

Personalized Marketing Leader Celebrates Record Revenues, New Flagship Customers, and Bolstered Executive Team Folloze announced the achievement of several key milestones in 2019 and the hiring of new vice presidents for marketing, and alliances and business development. Folloze closed 2019 with strong product performance and record revenue growth. The company doubled booking revenue, driven by strong customer adoption of its personalized marketing platform, which has been widely adopted by top Fortune 500 customers…

"Purchasing and interactive decisions made on mobile apps and online will be largely determined by the quality of the digital experience in 2020 and beyond." Journey into Tech Hi Angie, tell us about your role and journey into Technology. What inspired you to take up the role at AppDynamics? I started in Tech Marketing early in my career. Moving from Telecom to Video conferencing and then Cisco (via the Tandberg acquisition). The move to AppDynamics was a great next step. I wanted to work in a high growth business…

BriteCore, the leading provider of next-generation core software solutions for insurers, is pleased to welcome two new executives to the BriteCore team: John Davi as Chief Product Officer and Chris Heggelund as Senior Vice President of Services. As Chief Product Officer, John Davi will oversee the current and future state of BriteCore's cloud-based insurance core system. He has more than two decades of experience building highly technical products and the teams behind them. Before joining BriteCore, John was Senior Vice…

Video streaming is everywhere. We all have a camera in our pockets, and nearly anyone can live video chat with minimal barriers to entry. Today, the ability to connect to anyone in the world through video is easier than ever — and it will only get easier as technology advances. One emerging trend in the video space is live-streaming, or streaming video simultaneously captured and broadcast in real-time. But live video has a dangerous downside: the lack of control. There’s no “oops” button when live-streaming — anything…

New Frictionless and Easy Customer Experience to Drive Awareness, Demand and Adoption Across All Geographies Cisco Partner Summit -- Today, at Cisco Partner Summit, Cisco announced a renewed commitment to Small Business by offering customers and partners a simple, secure and flexible portfolio, dedicated Cisco support, a multi-year awareness campaign and increased partner investments to capitalize on the small business opportunity. Today, small business is big business! It represents millions of individual companies…

Cisco announced it has completed the acquisition of privately-held CloudCherry based in Salt Lake City, UT. CloudCherry is a Customer Experience Management (CEM) company that provides predictive analytics, rich customer journey mapping and sophisticated survey capabilities. Together, Cisco and CloudCherry will help companies transform their contact center from delivering reactive care to providing predictive support and move from isolated customer interactions to cohesive, engaging experiences for improved business outcomes.…

Even if you have never heard of NFC, Near-field Communication, I guarantee you’ve experienced it. NFC is a technology that allows devices to exchange information by placing them next to one another. Smartphones use NFC to pass photos, contacts, or any other specified data between NFC-enabled devices.  It’s a simple, easy technology we use on a daily basis without realizing it.  Case in point:  Simply tap the pad on your hotel bedroom door to open it, jump on public transport after tapping the entry to a barrier; and even now…

Enterprises Using Cisco’s UC and CC Offerings Can Upgrade Their IVRs to Intelligent Virtual Agents Without “Ripping and Replacing” Existing Software and Equipment Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs) for sales and service organizations, launched new solutions that  extend the self-service capabilities of Cisco Unified Communications Manager (UCM), Unified Contact Center Enterprise and Unified Contact Center Express (UCCE/X). Enterprises using these on-premise solutions can now easily…

Greg Lavender Appointed New VMware Chief Technology Officer; Ray O’Farrell to Oversee Modern Apps At the VMworld 2019 general session keynote, VMware, Inc. walked attendees through a series of product demonstrations to highlight how organizations can use VMware’s software architecture to build, run, manage, connect and protect any app, on any cloud and any device. “The VMware innovation engine is thriving at VMware, and we saw it in action in today’s VMworld general session keynote as we demonstrated one new technology…

Enhancing the Contact Center to Improve Customer Experiences in Real-Time with the Power of Cloud Data Analytics Cisco announced its intent to acquire privately-held CloudCherry based in Salt Lake City, UT. CloudCherry is a Customer Experience Management (CEM) company that provides customer journey mapping, out-of-the-box integrations, and predictive analytics. Predictive analytics help contact center agents make real-time journey modifications such as up and cross-selling, discounts, service modifications and more, to meet…

Digital marketing’s role in shaping customer’s buying and brand experiences is more prevalent and critical than ever. B2B customers are already 60 percent through the buying process before they ever speak to a sales representative and 61 percent of B2B transactions start online. With over 62,000 partners globally and approximately 85 percent of Cisco’s revenue going through the channel, partners play a critical role and digital marketing has become a crucial component of their overall success. Feedback from partners…

Cisco Live, the annual customer conference under the aegis of Cisco Systems, Inc. (San Jose, CA), has upgraded its session capture with the use of more than five dozen Panasonic AW-UE70W/K 4K/HD pan/tilt/zoom cameras with AW-SF200 Auto Tracking software. This state-of-the-art software enables Panasonic professional PTZ cameras to automatically track presenters via face and body detection, now with deep learning technology. According to Cisco Live program manager Peter Stone,…