Contact center agents Archives

Bridging the Gap Between Technology and Talent: Strategies for Elevating the Customer Experience

AI/ML Savita Jones - January 22, 2024

eGain Launches AssistGPT, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement

AI/ML Globe Newswire - September 25, 2023

Mutare Announces Partnership with Five9, Bringing its Voice Threat Defense to Industry-Leading CCaaS Platform

AI/ML PRNewswire - May 23, 2023

65% of Consumers Say Negative Customer Service Interactions Motivate Them to Consider Switching Brands

Customer Experience Management Business Wire - February 2, 2023

Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence

AI/ML PRNewswire - October 4, 2022

Sinch Launches Its AskFrank Question-Answering Search Engine to Improve Chatbots and Knowledge Base

AI/ML Globe Newswire - September 13, 2022

eGain Solve Conference Ushers the Renaissance of Knowledge to Empower Agents and Serve Customers

Customer Experience Management Globe Newswire - August 31, 2022

Startek Expands Product Platform to Enhance Employee Experience for Stronger Customer Engagement

AI/ML Business Wire - July 26, 2022

eGain Knowledge Hub Connects With Microsoft SharePoint to Unleash Business Value from Content

Content Globe Newswire - July 19, 2022

Zenarate Launches Concurrent Chat Simulation to Develop Top-Performing Chat Agents

AI/ML PRNewswire - May 24, 2022

Raydiant and Talkdesk Partner, Bringing Hoopla by Raydiant Gamification and Performance Management to Contact Centers Looking to Build a High-Performance Culture

Customer Experience Management PRNewswire - August 31, 2021

RingCentral Attacks Robocalls with AI-Powered Solution and STIR/SHAKEN Implementation

AI/ML Business Wire - June 29, 2021

Tag: Contact center agents
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