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Tag: Contact center agents

Bridging the Gap Between Technology and Talent: Strategies for Elevating the Customer Experience
AI/ML

Bridging the Gap Between Technology and Talent: Strategies for Elevating the Customer Experience

Savita Jones -
0
eGain-Launches-AssistGPT™_-First-of-Its-Kind-Solution-to-Automate-Knowledge-for-Customer-EngagementeGain-Launches-AssistGPT™_-First-of-Its-Kind-Solution-to-Automate-Knowledge-for-Customer-Engagement
AI/ML

eGain Launches AssistGPT, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement

Globe Newswire -
0
Medallia Commits to Net Zero by 2040
Customer Experience Management

65% of Consumers Say Negative Customer Service Interactions Motivate Them to Consider Switching Brands

Business Wire -
0
Sinch Launches Its AskFrank Question-Answering Search Engine to Improve Chatbots and Knowledge Base
AI/ML

Sinch Launches Its AskFrank Question-Answering Search Engine to Improve Chatbots and Knowledge Base

Globe Newswire -
0
eGain Releases “Knowledge Management For Dummies, eGain Special Edition” with John Wiley & Sons
Customer Experience Management

eGain Solve Conference Ushers the Renaissance of Knowledge to Empower Agents and Serve Customers

Globe Newswire -
0
Startek Expands Product Platform to Enhance Employee Experience for Stronger Customer Engagement
AI/ML

Startek Expands Product Platform to Enhance Employee Experience for Stronger Customer Engagement

Business Wire -
0
eGain Knowledge Hub Connects With Microsoft SharePoint to Unleash Business Value from Content
Content

eGain Knowledge Hub Connects With Microsoft SharePoint to Unleash Business Value from Content

Globe Newswire -
0
Databloom AI Announces Beta Release of Blossom Sky in Google Cloud
AI/ML

Zenarate Launches Concurrent Chat Simulation to Develop Top-Performing Chat Agents

PRNewswire -
0
Raydiant and TimeWellScheduled Optimize Employee Communication and Management for the Today's Workplace in Strategic Partnership
Customer Experience Management

Raydiant and Talkdesk Partner, Bringing Hoopla by Raydiant Gamification and Performance Management to Contact Centers Looking to Build a High-Performance Culture

PRNewswire -
0
RingCentral Attacks Robocalls with AI-Powered Solution and STIR/SHAKEN Implementation
AI/ML

RingCentral Attacks Robocalls with AI-Powered Solution and STIR/SHAKEN Implementation

Business Wire -
0
Fonative's Contact Center Customers Now STIR/SHAKEN-Compliant
Customer Experience Management

Fonative’s Contact Center Customers Now STIR/SHAKEN-Compliant

PRNewswire -
0
Talkdesk Helps Cabify Fuel Driver Engagement
Customer Experience Management

Talkdesk Helps Cabify Fuel Driver Engagement

Business Wire -
1
Chatbot Communications for Retailers in the Age of COVID-19 Pandemic
Guest Authors

Chatbot Communications for Retailers in the Age of COVID-19 Pandemic

James Ramey -
0

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