eGain Corporation the leading knowledge management platform for customer engagement automation, announced that its award-winning solution for knowledge management—eGain Knowledge Hub—now natively connects with Microsoft SharePoint.
Enterprises have made big investments in SharePoint, adding 100 petabytes of new content each month, according to Microsoft. While Enterprise Content Management (ECM) Systems such as SharePoint are focused on streamlining collaboration, content creation, and storage management, they present an untapped automation opportunity to guide users to personalized answers. This is especially valuable for contact center agents in the moment of truth when they have a customer on the line.
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Powered by AI and analytics, eGain Knowledge Hub offers a rich, one-stop knowledge solution for the digital-first, remote-first era. With this connector, the eGain Knowledge Hub serves relevant answers by tapping into multiple SharePoint repositories, intelligently enriching results that are based on its own content.
“Clients tell us that Sharepoint builds content silos across their enterprise,” said Ashu Roy, eGain CEO. “Our connector will help them unlock business value from their SharePoint content.”
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