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Knowledge Management

BMC Acquires ComAround

BMC, a global leader celebrating 40 years of delivering IT solutions for the Autonomous Digital Enterprise, announced the acquisition of ComAround, a global software company that helps transform the customer experience with, self-service, and AI and NLP-based advanced knowledge management technology. Together, BMC and ComAround will build on their respective self-service, ITSM, and AI market leadership and expertise to provide NLP-based full-context-search knowledge management capabilities. The financial terms of the…

iManage Delivers AI and Knowledge Management to All Document Management Users with ‘Knowledge Unlocked’ Solution

Productized AI and Knowledge Management solution available in three tiers, enabling organizations of any size to work smarter  iManage, the company dedicated to transforming how professionals work, today announced the availability of iManage RAVN Knowledge Unlocked. With Knowledge Unlocked, iManage has productized Knowledge Management and RAVN AI, making them accessible to a broader market through packaged solutions that are easy to deploy and use, cost-effective, and tightly integrated with the industry’s leading document…

KMS Lighthouse Listed on KMWorld’s 100 Companies That Matter in Knowledge Management in 2020

Enterprise employees and call centers agents get the right answers in seconds via KMS Lighthouse's solution including powerful natural language search and AI KMWorld has named KMS Lighthouse on its annually published list, "KMWorld 100 Knowledge Management Companies That Matter in 2020," showcasing companies that meet changing knowledge management requirements. "Knowledge management software and services providers are embracing a fresh wave of technological innovation to address heightened expectations — among both…

Brainshark and The Enablement Group Put Sales Enablement on a Fast Track

Sales Readiness Leader and Creative Services Consultancy Offer a Powerful Combination – with an Award-Winning Technology and Content Ecosystem That Improves Sales Learning and Drives Results Brainshark, Inc., the industry’s only data-driven sales readiness platform, today announced a strategic partnership with The Enablement Group, learning, knowledge management and performance support consultancy. The Enablement Group is now Brainshark’s preferred partner for professional creative services – helping joint customers create…

Satisfi Labs Expands Ticketing Assistant Across Multiple Professional Sports Leagues – MLB, NBA, MLS

Satisfi Labs’ Knowledge Management Platform Allows for Direct Ticket Purchasing in Chat Satisfi Labs, an AI-powered Knowledge Management Platform announced today the expansion of their Ticketing Assistant product across multiple professional sports teams. This first-to-market product allows each team to deepen it’s virtual assistant knowledge base to provide accurate ticketing options based on price, type, and location, and then allows the customer to seamlessly purchase within the same chat flow. The major league teams…

Verint’s September Events Feature Valuable Insights on AI and Automation, Cloud Customer Engagement, Knowledge Management Best Practices and…

Verint Systems Inc., The Customer Engagement Company, announced a line-up of events this month that feature customer insights, steps to build a successful Knowledge Management (KM) program and best practices for measuring the customer journey. “Making your WFM, Training, and QA Teams Your Company's Heroes” The 10 Steps to Building a KM Program that Works Sept 12; CRMXchange Webinar Verint’s Kelly Koelliker, director of content marketing, will present this webinar at 1 p.m. ET. Companies have no shortage of…

Satisfi Labs Expands Partnership with Minnesota Vikings, Unveiling AI-Powered Platformfor Fans on Apple Business Chat

Satisfi Labs’ Knowledge Management Platform Enhances Fan Engagement for 2019 VerizonVikings Training Camp and for Vikings home games at U.S. Bank Stadium ​Satisfi Labs announced an expansion of its partnership with the Minnesota Vikings, broadening Satisfi Labs’ AI-powered Knowledge Management Platform onto Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone, iPad, Mac and Apple Watch. This new offering is designed to engage with Vikings fans throughout the…

Unika Releases New Sales Enablement Solution Designed to Help Sales Teams Work Smarter and Sell More

Unika.ai, the next-generation of Knowledge Management & Sales Enablement, announced the release of its new Sales Enablement solution, designed to help organizations mature their sales enablement processes. Unika's Sales Enablement solution provides sales teams with a single platform to get instant access to deal winning information, help deliver an effective onboarding process, continuously train sales reps, enhance content visibility, and ultimately help organizations sell more. Unika integrates knowledge from…