Browsing Tag

Contact Center Automation

Symphony, a SYKES company Joins Forces With Jacada as Newest Global Consulting Partner

Intelligent Automation meets Business Process Optimization (BPO) as a powerhouse duo unites in global customer service automation deployment Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Symphony, a SYKES company, a global consulting and managed services firm that specializes in designing and deploying IA solutions that help clients rapidly realize the full potential of digitized operations.  They will be reselling and deploying Jacada’s full suite of contact…

Aspect Software and Intradiem Team to Enhance Contact Center Workforce Management Solutions

Aspect Software, a leading provider of enterprise contact center and workforce optimization software, announces a co-marketing partnership with Intradiem, the leader in real-time workforce automation solutions. The partnership will pair best-of-breed workforce optimization with best of breed real-time automation for enterprise customers operating the world’s largest contact centers. “No other competitive WFM solution offers the breadth of automation as the combination of our two software technologies.” Matt McConnell,…

MarTech RADAR 2018: Top 150 B2B Technology Companies You Should Follow

Our MarTech Radar Brings You The Top 150 B2B Technology Companies That We Believe Would Continue to Excite Us the Most With Their Cutting-Edge Insights, Events, Content, and Product Updates. https://twitter.com/chiefmartec/status/951089558581628928 In the first month of 2018, we bring you the top 150 B2B Technology Companies that we believe every marketer should be aware of. Thanks to Chief Martech’s ever-growing technology landscape, we had an exciting time digging into what these 150 companies would have to offer in…