Contact Center Operations

Laura Bassett, Vice President, Product Marketing at NICE CXone shares some views on the evolving need to drive enhanced end-to-end customer experiences: _________ Welcome to this MarTech Series chat, Laura, tell us about your marketing…
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- Top voice AI SaaS provider recognized for its industry-leading Augmented Voice Intelligence Platform - Skit.ai, the leading voice AI SaaS company, announced it was awarded the 'Disruptive Technology of the Year' award at Customer Contact…
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Cresta recognized for achievements in artificial intelligence for the contact center CB Insights named Cresta to its annual AI 100 ranking, showcasing the 100 most promising private artificial intelligence companies in the world. "This…
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Talkdesk Citizen Engagement enables U.S. state and local governments to streamline and simplify the benefits administration process and proactively communicate with constituents Talkdesk Inc., the global customer experience leader for…
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Powered by AWS, Aceyus VUE cloud platform elevates the customer experience with real-time reporting data and full visibility into call centers and now supports Amazon Connect Aceyus Inc., a leading provider of customer experience solutions…
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Ranked #1 on G2 Crowd’s Relationship Index UJET Inc., a leading provider of customer support communications and solutions, announced that it has been named a Leader in Contact Center Operations Software in the Winter 2020 Grid® Report by…
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