Contact Centers Archives — MarTech Series

New Survey: AI Dominating Customer Engagement Automation Strategies, Necessitating a Pivot to Open Platforms for Contact Centers

AI/ML Business Wire - February 7, 2024

Marketing Technology Highlights of The Week: Featuring LiveRamp, Sitecore, Invoca and more!

AI/ML MTS Staff Writer - October 23, 2023

Invoca Launches Game-Changing Conversation Intelligence AI Innovations to Transform Digital Marketing and Contact Centers

AI/ML PRNewswire - October 17, 2023

LiveVox Partners With Jenne to Amplify its North American CCaaS Customer Base

Customer Experience Management Business Wire - August 16, 2023

MarTech Interview with Meera Vaidyanathan, VP of Product at Twilio Flex

AI/ML Paroma Sen - August 10, 2023

IrisCX Revolutionizes Customer Service With Session Score, the True Measure of Customer Satisfaction

AI/ML Business Wire - July 13, 2023

MarTech Interview with Gregg Johnson, CEO at Invoca

AI/ML Paroma Sen - June 15, 2023

Mutare Announces Partnership with Five9, Bringing its Voice Threat Defense to Industry-Leading CCaaS Platform

AI/ML PRNewswire - May 23, 2023

Coveo Report: Could Case Swarming Be The Answer to Swivel Chair Syndrome?

AI/ML Globe Newswire - May 11, 2023

Kore.ai Launches AgentAssist for Zendesk Support

AI/ML PRNewswire - April 19, 2023

KMWorld Survey Shows Huge Untapped Potential for Modern Knowledge Management Across the Enterprise

Customer Experience Management Globe Newswire - April 18, 2023

Pindrop Voice Intelligence & Security Report Finds Consumers Living in States Restricting Biometrics are Twice as Likely to Experience Fraud

Analytics PRNewswire - April 11, 2023

Tag: Contact Centers
C