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New Survey: AI Dominating Customer Engagement Automation Strategies, Necessitating a Pivot to Open Platforms for Contact Centers

New Survey: AI Dominating Customer Engagement Automation Strategies, Necessitating a Pivot...

Business Wire - 0

Marketing Technology Highlights of The Week: Featuring LiveRamp, Sitecore, Invoca and...

MTS Staff Writer - 0
Invoca Launches Game-Changing Conversation Intelligence AI Innovations to Transform Digital Marketing and Contact Centers

Invoca Launches Game-Changing Conversation Intelligence AI Innovations to Transform Digital Marketing...

PRNewswire - 0
LiveVox Partners With Jenne to Amplify its North American CCaaS Customer Base

LiveVox Partners With Jenne to Amplify its North American CCaaS Customer...

Business Wire - 0

MarTech Interview with Meera Vaidyanathan, VP of Product at Twilio Flex

Paroma Sen - 0
IrisCX Revolutionizes Customer Service With Session Score, the True Measure of Customer Satisfaction

IrisCX Revolutionizes Customer Service With Session Score, the True Measure of...

Business Wire - 0

MarTech Interview with Gregg Johnson, CEO at Invoca

Paroma Sen - 0
Cross Screen Media and Roku Expand Partnership to Enable Cross-Channel Measurement for Local Agencies

Mutare Announces Partnership with Five9, Bringing its Voice Threat Defense to...

PRNewswire - 0
Coveo Report: Bad Self-Service is Worse Than No Self-Service

Coveo Report: Could Case Swarming Be The Answer to Swivel Chair...

Globe Newswire - 0
Kore.ai Customer Conference Brings Together Industry Leaders, Analysts to Contemplate on the Future of User Experiences With AI Technologies

Kore.ai Launches AgentAssist for Zendesk Support

PRNewswire - 0
KMWorld Survey Shows Huge Untapped Potential for Modern Knowledge Management Across the Enterprise

KMWorld Survey Shows Huge Untapped Potential for Modern Knowledge Management Across...

Globe Newswire - 0
Pindrop Unveils 2024 Voice Intelligence Security Report & Groundbreaking Pulse Deepfake Warranty

Pindrop Voice Intelligence & Security Report Finds Consumers Living in States...

PRNewswire - 0
Transcosmos Launches Web Accessibility Diagnostics & Renovation Service, a Service Which Solves All Challenges in Enhancing Corporate Website Accessibility

Transcosmos Releases Metaverse Web Content That Helps Enterprise Use the Metaverse

prweb - 0
Avaya Helps Enable Organizations Seeking to Retain and Innovate Existing On-Premises Systems with Hybrid Cloud Deployments

Avaya Helps Enable Organizations Seeking to Retain and Innovate Existing On-Premises...

Business Wire - 0
Upstream Works Announces AI-Driven Optimization, Real-Time Video Engagements and a New Platform with Cisco Webex Contact Center

Upstream Works Announces AI-Driven Optimization, Real-Time Video Engagements and a New...

Globe Newswire - 0
Centrical Releases AI Microlearning Powered by ChatGPT, Redefining the Frontline Agent Experience

Centrical Releases AI Microlearning Powered by ChatGPT, Redefining the Frontline Agent...

PRNewswire - 0
Cognigy and Foundever Create Partnership to Offer Best-in-Class Conversational AI Solutions for Contact Centers

Cognigy and Foundever Create Partnership to Offer Best-in-Class Conversational AI Solutions...

Business Wire - 0
Xsolla Leads the Way With GameAnalytics Partnership to Strengthen Game Monetization and Analytics Benchmarking

Cozera Announces Partnership with Zappix – Combining Identity Authentication-as-a-Service with Self-Service...

prweb - 0
Three Out of Four Contact Centers Leverage Chatbots to Improve Performance, Botco.ai Survey Finds

Three Out of Four Contact Centers Leverage Chatbots to Improve Performance,...

prweb - 0
IntelePeer Receives 2023 CUSTOMER Magazine Product of the Year Award

IntelePeer Wins Bronze in 12th annual Best in Biz Awards

Business Wire - 0
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