Contact Centers

Cozera and Zappix establish partnership to offer an integrated solution of Identity Authentication and Self-Service Solutions to Contact Centers. Cozera, developer of the secure id-go identity authentication service, announced today…
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“The State of Chatbots in Contact Centers” research shows how today’s contact centers are using chatbots to reduce call time, deflect calls, and improve customer satisfaction More than 75% of contact centers rely on intelligent chat…
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IntelePeer, a leading Communications Platform as a Service (CPaaS) and Communications Automation Platform provider, has been named a bronze winner in Customer Service Department of the Year in Best in Biz Awards, the only independent…
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New category will reshape employee collaboration and unlock customer satisfaction Dialpad’s Ai-Powered Customer Intelligence Platform and self-learning engine bring automation and actionable, real-time insights to businesses…
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Digital CX Week 2022 to feature online sessions by industry thought leaders and analysts embracing digital solutions to meet customers whenever, wherever, and however they want NICE announced the upcoming Digital CX Week 2022, a…
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Cozera has launched its most innovative version of the id-go identity authentication service, which does not require consumers to download a mobile app on their devices or for enterprises to write software code to use the service.…
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Powered by industry-leading conversation intelligence and high-fidelity performance data, new Observe.AI Reporting & Analytics empowers contact centers leaders to accelerate business improvement Observe.AI, the most robust conversation…
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New Invoca / Five9 integration enables marketing and contact center teams to share real-time insights across omnichannel customer journeys Invoca, the cloud leader in AI-powered conversation intelligence, announced a new integration with …
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Lionbridge and Twilio work in partnership to help their customers’ customers communicate in their native language. Twilio Flex has validated an exciting new CX integration with Lionbridge Laⁱnguage Cloud which enables contact centers to…
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Alorica to Offer Clients First-to-Market, Exclusive Access to Breakthrough AI Technology Alorica Inc., a trusted global leader in next-generation customer experience (CX) solutions, and Palo Alto-based Sanas, an artificial intelligence…
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Recognized as "Best in Class", Nuance Earns Highest Vendor Score for Product Completeness and Flexibility Nuance Communications, Inc. announced it was recognized as a Leader in Opus Research's 2022 Decision Makers' Guide to Enterprise…
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Textel, the full-service, cloud-based texting platform for businesses and contact centers, announced a new partnership with RingCentral. Together with RingCentral, a leading provider of global enterprise cloud communications, video…
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Auto QA accelerates quality assurance and coaching workflows for faster business-improving impact at scale Observe.AI, an Intelligent Workforce Platform that transforms contact centers through AI, today announced the launch of Auto QA –…
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The new hire will bring Eaton's 20 years of contact center and vendor management experience to the Verse team. Verse.io, a leading conversational texting platform leveraging powerful AI and highly skilled human concierges, has officially…
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The research study finds that despite increased interest in AI technology, only 44% of organizations experience benefits from implementing AI tools in their contact center LiveVox Holdings, Inc., a leading cloud-based provider of customer…
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Cyara LiveVQ honored for offering exceptional solution to support remote agents and assure quality customer experience Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that global…
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Users cite Observe.AI as Easiest Setup and Fastest Implementation, Easiest to Use, and Easiest to do Business With Observe.AI, an Intelligent Workforce Platform that transforms contact centers through AI, announced it has been named a…
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Embedded in Five9 Agent Desktop Plus, eGain Knowledge Hub for Five9 delivers proactive knowledge and AI conversational guidance to empower contact center agents eGain Corporation, a leading cloud platform provider for customer engagement…
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Observe.AI, an Intelligent Workforce Platform that transforms contact centers using AI-powered conversation intelligence, announced it has been named a 2021 “Hot Vendor” in Artificial Intelligence for the Intelligent Contact Center by…
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AudioCodes a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, today announced that it has acquired Callverso, a leading provider of conversational AI solutions and NLU…
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