Contact Centers

Embedded in Five9 Agent Desktop Plus, eGain Knowledge Hub for Five9 delivers proactive knowledge and AI conversational guidance to empower contact center agents eGain Corporation, a leading cloud platform provider for customer engagement…
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Observe.AI, an Intelligent Workforce Platform that transforms contact centers using AI-powered conversation intelligence, announced it has been named a 2021 “Hot Vendor” in Artificial Intelligence for the Intelligent Contact Center by…
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AudioCodes a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, today announced that it has acquired Callverso, a leading provider of conversational AI solutions and NLU…
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Levy brings robust security expertise and extensive knowledge of building cloud partner models with many years of success in driving customer experience Semafone, the leading provider of data security and compliance solutions for call and…
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For 70% of organizations, the recognized need to improve customer experience (CX) has motivated businesses to prioritize their digital transformation. As customer expectations rise and brands look to become more competitive from a CX…
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The company’s Autumn Innovation Release includes a new no-code chatbot offering, modern & secure messaging enhancements, and the first-ever Zoom integration for enterprise communities Khoros, the award-winning leader in…
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Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service CGS, a global provider of business applications, enterprise learning and outsourcing services, announced that it is the recipient of…
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New Talkdesk Research report, ‘Powering Retail Growth: The Next Generation of Contact Centers,’ offers insights into the technology investments that will be needed to support growing customer expectations Talkdesk, Inc., the global…
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IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) provider, is pleased to announce that Lucency has selected IntelePeer’s omni-channel Atmosphere CPaaS solution to enhance its breakthrough digital-to-voice…
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TCN’s inaugural survey, “Consumer Insights about Customer Service,” provides a detailed look at Americans’ attitudes about dealing with contact centers and customer service TCN, Inc., a global provider of a comprehensive…
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Over 89% of customer believe video call keeps them connected with the brand or people. Also, 90% prefer videos as a better medium to understand things. It is a fact that video conversations are more engaging. From a video consultation…
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Sevis Systems announced the release of Trusted Caller ID for its eCallMe! hybrid call verification and customer engagement platform. eCallMe! provides enterprises and their contact centers with call verification and spoofed call…
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Frost & Sullivan finds that an integrated digital platform offers a truly unified view of the customer   Consumers are more empowered and knowledgeable than ever before. Each customer expects the brand to anticipate their needs and…
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Deloitte Digital announced a new offering uniting the organization's experience in large scale contact center transformations and human-centered design with the latest capabilities of Salesforce Service Cloud Voice. The new offering will…
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Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact center for innovative enterprises, announced a partnership to accelerate the deployment of conversational AI in contact centers. Via the partnership…
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Addressing the increasing demands of customer contact centers and call center agent productivity, Blue Prism announced the availability of Blue Prism Service Assist. This new offering delivers a real-time, unified 360-degree view of all…
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Five9, Inc., a leading provider of the intelligent cloud contact center, announced the general availability of Five9 Agent Assist in Q4. Five9 Agent Assist extends Five9 Intelligent Cloud Contact Center capabilities with assistance focused…
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SmartAction, a leading provider of AI-powered virtual agents for contact centers, announces its promotion of Gary Davis from President to Chief Executive Officer. Prior to President and CEO, Davis served as SmartAction's Chief Operating…
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Broad multivendor ecosystem of leading cloud platforms, technology providers and system integrator resellers gives enterprises greater control and flexibility Genesys, a global leader in cloud customer experience and contact center…
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Scoring, detection and mitigation cloud service provides always-on communications security for enterprises and contact centers With a dependence on highly reactive, legacy communications security solutions, contact centers and…
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