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Contact Centre

IstTek Announces Official European Launch

Contact Centre and Customer Experience company IstTek announces a value-added customer experience suite through its European strategic channel partnerships initiative.Given changing working patterns brought about by the COVID-19 pandemic, the timing couldn't have been better, with IstTek CEO Josh Ayres saying: "Our comprehensive product portfolio is well suited to this change in working patterns and we're ideally positioned to help our channel partners grow their annuity business. COVID-19 has highlighted that companies need…

CX Research from Sabio Group Shows Significant Shift to Digital Channels and AI

New report reveals how COVID-19 transformed consumer behaviour and how CX teams are responding Sabio Group unveiled the findings of its latest market survey that highlights how the COVID crisis has led to a period of pivotal change for businesses, employees and consumers. Driven by necessity, businesses condensed technology transformations from years to weeks and consumers switched to new, faster and more efficient, channels of engagement. Covering actions and responses at the start of the crisis to opinions and direction…

Manchester City Council Allows Contact Centre Agents to Operate From Anywhere

UK Local Government Authority Keeps Critical Services Running While Keeping Agents Safe During UK Lockdown 8x8, Inc., a leading integrated cloud communications platform provider, announced the Manchester City Council selected 8x8 Contact Centre to keep vital services running safely for its more than half a million residents throughout lockdown. Supporting one of the largest metropolitan districts in the UK, Manchester City Council commenced a detailed procurement process two years ago, to implement a new cloud-based…

Work from Home: Europe’s Largest Tech Incubator, Level39, Empowers Fast-growth Startups to Work Remotely with 8×8

More than 200 Members Transitioned to Remote Working Overnight Thanks to 8x8 X Series 8x8, Inc., a leading integrated cloud communications platform provider, announced Level39, Europe's largest incubator of tech companies, has deployed the 8x8 X Series platform to improve communications and enable remote working in response to the UK COVID-19 lockdown. Work from Home: Europe’s Largest Tech Incubator, @Level39CW, Empowers Fast-growth Startups to Work Remotely with @8x8 Level39 is a community of 1,250 leaders from 200…

Crunch Selects Vonage to Transform Business Communications

Vonage, a global business cloud communications leader, today announced that online accounting software provider Crunch has implemented Vonage’s fully-integrated contact centre and unified communications solutions to better serve its growing customer-base by delivering exceptional experiences. Crunch Selects Vonage to Transform Business Communications With more than 10,500 clients, Crunch provides unlimited accountancy support for sole traders, freelancers, contractors, small businesses and startups. Following a market…

Service from Home: Activate Group Ltd Keeping UK’s Key Workers on the Road with Rapid Transition to Remote Customer Service Team Using…

8x8, Inc. , a leading integrated cloud communications provider, announced it has enabled Activate Group Limited (AGL) to keep the UK’s key workers on the road by transitioning its contact centre staff to work remotely in just 24 hours with the 8x8 cloud communications solution. Service from Home: Activate Group Ltd Keeping UK’s Key Workers on the Road with Rapid Transition to Remote Customer Service Team Using @8x8UK @8x8 AGL’s fleet management services, which specialise in technology-led accident management services,…

Sabio Group Signs Strategic Partnership Agreement With Dutch Mobile and Telecommunications Provider

Sabio Group has entered into a strategic partnership agreement with a supplier of telecommunications and IT in the Netherlands. Under the agreement, the telco firm will engage customer experience solutions leader Sabio Group to provide operational support services and expertise for Avaya contact centre activities across the Netherlands. .@SabioSense signs strategic partnership with #Dutch #mobile and #telecommunications provider The partnership agreement will see the telecommunications specialist transition support to…

NewVoiceMedia Appoints Dennis Fois as New CEO

The New CEO of NewVoiceMedia Is Entrusted to Take the Company Through the Next Phase of Its Growth Journey NewVoiceMedia, a leading global provider of cloud contact center and inside sales technology that enables businesses to have more successful conversations, has announced that its Board of Directors has appointed Dennis Fois as the company’s new Chief Executive Officer, effective immediately. Fois will lead NewVoiceMedia through its next growth phase, aimed at doubling turnover by 2020. About Dennis Fois: Guy…