CSAT

Disruption of legacy customer service models and impactful results for customers differentiated the company among 700+ entries Simplr has been named a silver winner in the Most Innovative Company of the Year - Medium category in Best in…
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Product helps to analyze data, uncover insights and inspire action - all from a single dashboard Replicant, a leading conversational AI platform, today announces expanded capabilities to its industry leading platform. Replicant now offers…
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The NICE CXone Fall 2021 release drives powerful CSAT improvements by creating frictionless customer experiences that start at brands’ digital doorsteps, spanning self-service and agent-assisted interactions NICE announced the CXone Fall…
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With a comprehensive set of digital and CCaaS assets, NICE CXone creates frictionless, end-to-end experiences from the digital doorstep across the entire customer journey NICE today announced the next leap in customer experience (CX) with…
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Range of customer experience enhancements, from focused customer engagement programs to pre-packaged Planful Now quick-start offerings, produce impressive customer satisfaction results Planful Inc., the pioneer of end-to-end financial…
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We’ve heard it all before: “We owe it to our customers; we couldn’t do it without our customers; customers are our primary focus.” While wonderful in theory, many brands’ commitment ends with their customers’ spending habits; and loyalty…
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OmniIndex, the leading file analysis provider bringing analytics to unstructured data, is to target brands looking to measure customer sentiment in real-time. Its new SaaS-based freemium solution will enable marketing departments to analyze…
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Sitel Group deploying noise-suppression tool, Krisp, in physical contact centers and for Sitel At Home operations to improve agent and customer experience Sitel Group, a leading global customer experience management provider that…
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Atrium leverages Salesforce Einstein Analytics to accelerate business transformation for enterprises Atrium, a next-generation consulting company that leads enterprises through business transformation with AI and analytics, announced it…
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Digital Customer Service Company Announces Benchmarking Report Alongside Automation Bots Product Launch New proprietary internal data has been released by Helpshift, the company revolutionizing the customer service industry through its…
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Customers That Are Emotionally Connected to a Brand Have a Higher Lifetime Value Than Satisfied Customers Motista – a pioneer in the development of Predictive Emotional Intelligence solutions announced the results of their intensive…
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The Latest Recognition Reflects CloudCherry's Innovations in the Growing Customer Experience Management Marketplace CloudCherry, a next-generation customer experience software solution, has been listed in Startup50’s Big 50-2017 report,…
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