CSAT

Sitel Group deploying noise-suppression tool, Krisp, in physical contact centers and for Sitel At Home operations to improve agent and customer experience Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, announced it has partnered with Krisp Technologies, Inc. to deploy Krisp, the first-ever AI-based noise suppression tool that mutes background noise for agents and customers during calls. The technology is being deployed both for…

Atrium leverages Salesforce Einstein Analytics to accelerate business transformation for enterprises Atrium, a next-generation consulting company that leads enterprises through business transformation with AI and analytics, announced it has achieved Salesforce Master Navigator designation for delivering expertise and depth of knowledge in the Einstein product family. Today, artificial intelligence (AI) is becoming crucial to the success of enterprise businesses. To help with enterprise AI adoption, Atrium provides…

Digital Customer Service Company Announces Benchmarking Report Alongside Automation Bots Product Launch New proprietary internal data has been released by Helpshift, the company revolutionizing the customer service industry through its intelligent and asynchronous digital messaging platform. The second installment of the semi-annual Helpshift Performance Index Benchmarking Report used the anonymized, aggregated internal data of roughly 8 million customer tickets from the company’s gaming, retail, finance and technology…

Customers That Are Emotionally Connected to a Brand Have a Higher Lifetime Value Than Satisfied Customers Motista – a pioneer in the development of Predictive Emotional Intelligence solutions announced the results of their intensive study. The study revolves around consumer behavior, how consumers spend, customer’s value in their lifecycle & their capacity to recommend brands within their network. The report concludes that customers who are emotionally connected to brands have a 306% higher lifetime value than…

The Latest Recognition Reflects CloudCherry's Innovations in the Growing Customer Experience Management Marketplace CloudCherry, a next-generation customer experience software solution, has been listed in Startup50’s Big 50-2017 report, an annual roundup of the top tech startups of the year. CloudCherry’s Customer Experience Management (CEM) solution measures customer satisfaction and delivers outcome-driven results through predictive insights. To earn a spot in the Big 50, startups must demonstrate viability through a…