CSAT

The partnership makes it easier for community members to find information across multiple content repositories for a more effective, self-service, online community platform Khoros, a global leader in digital-first customer engagement…
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Startek, a global customer experience (CX) solutions provider, announced the launch of Startek Agent AI, a modular platform combining three AI-powered solutions designed to enhance employee experience (EX) and deliver a superior CX.…
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Industry first, real-time predictive engine for customer satisfaction provides visibility into 100% of calls, turning the contact center into a profit center Dialpad, Inc., the industry leader in AI-powered communication and collaboration,…
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Solution enhances platform capabilities to surface customer roadblocks and tackle disruptions in one convenient location Authenticx, the new standard in healthcare for listening to customer voices at scale, announces the launch of the…
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Conversational AI experiences are becoming more crucial to marketers and salespeople in today's marketplace, Mike Myer, CEO & Founder at Quiq shares a few quick conversational AI trends in this catch-up with MarTech Series: _________…
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B2B marketers spend a lot of time identifying target customers and creating ideal customer profiles, i.e., subsets of target customers who are likely to become high-value accounts. This process helps B2B companies accelerate the sales cycle…
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Disruption of legacy customer service models and impactful results for customers differentiated the company among 700+ entries Simplr has been named a silver winner in the Most Innovative Company of the Year - Medium category in Best in…
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Product helps to analyze data, uncover insights and inspire action - all from a single dashboard Replicant, a leading conversational AI platform, today announces expanded capabilities to its industry leading platform. Replicant now offers…
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The NICE CXone Fall 2021 release drives powerful CSAT improvements by creating frictionless customer experiences that start at brands’ digital doorsteps, spanning self-service and agent-assisted interactions NICE announced the CXone Fall…
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With a comprehensive set of digital and CCaaS assets, NICE CXone creates frictionless, end-to-end experiences from the digital doorstep across the entire customer journey NICE today announced the next leap in customer experience (CX) with…
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Range of customer experience enhancements, from focused customer engagement programs to pre-packaged Planful Now quick-start offerings, produce impressive customer satisfaction results Planful Inc., the pioneer of end-to-end financial…
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We’ve heard it all before: “We owe it to our customers; we couldn’t do it without our customers; customers are our primary focus.” While wonderful in theory, many brands’ commitment ends with their customers’ spending habits; and loyalty…
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OmniIndex, the leading file analysis provider bringing analytics to unstructured data, is to target brands looking to measure customer sentiment in real-time. Its new SaaS-based freemium solution will enable marketing departments to analyze…
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Sitel Group deploying noise-suppression tool, Krisp, in physical contact centers and for Sitel At Home operations to improve agent and customer experience Sitel Group, a leading global customer experience management provider that…
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Atrium leverages Salesforce Einstein Analytics to accelerate business transformation for enterprises Atrium, a next-generation consulting company that leads enterprises through business transformation with AI and analytics, announced it…
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Digital Customer Service Company Announces Benchmarking Report Alongside Automation Bots Product Launch New proprietary internal data has been released by Helpshift, the company revolutionizing the customer service industry through its…
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Customers That Are Emotionally Connected to a Brand Have a Higher Lifetime Value Than Satisfied Customers Motista – a pioneer in the development of Predictive Emotional Intelligence solutions announced the results of their intensive…
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The Latest Recognition Reflects CloudCherry's Innovations in the Growing Customer Experience Management Marketplace CloudCherry, a next-generation customer experience software solution, has been listed in Startup50’s Big 50-2017 report,…
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