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Customer-Centric Culture

Qualtrics Announces Frontline Feedback, an Industry-Leading Solution that Empowers Companies to Build a Customer-Centric Culture and Boost…

Newest solution to Qualtrics CustomerXM puts the voice of employees at the center of a company’s customer experience program, prioritizes and surfaces the most-requested feedback items, and helps the right teams take action on feedback to improve experiences Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced the general availability of Frontline Feedback to Qualtrics CustomerXM. Frontline Feedback is a new collaboration tool that helps customer experience (CX)…