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customer-centric

Fast-Track Your Business Hits the Bookshelves

VisionEdge Marketing President Laura Patterson Releases New Book to Help Innovators Gain Traction for Growth Author and Marketing Performance Management pioneer and expert Laura Patterson takes a new approach to business marketing in her fourth book, Fast-Track Your Business: A Customer-Centric Approach to Accelerate Market Growth. The new book, now available for purchase at Amazon and other leading retailers, helps readers apply the proven Circle of Traction framework used in the VisionEdge Marketing practices to help…

Americaneagle.com Announces New Office in London

The New London Location Further Strengthens Americaneagle.com's European Presence Leading web design, development, and digital marketing agency, Americaneagle.com, has announced that it has opened an office in London. The new office, strategically located in the central business district of Moorgate, brings Americaneagle.com closer to its clients overseas and strengthens the company's overall international presence. Americaneagle.com's London office, along with current European offices located in Zurich, Switzerland…

Talkdesk Zoom Integration Creates Customer-Centric Contact Centers

Zoom Integration Through Talkdesk Enterprise Cloud Contact Center Brings Organizational Unity and Fosters Seamless, Cross-Department Collaboration Talkdesk, Inc., the cloud contact center for innovative enterprises, is enabling contact centers to be more customer-centric with Talkdesk Zoom integration. This contact center software integration expands the pool of available employees to include departments and expertise outside of the traditional contact center, offering precise support matching for each customer’s…

kulula.com Partners with Sabre to Reinvent the Airport Experience

Kulula.Com Customers to Enjoy Seamless and Personalized Check-In Following Implementation of Sabre's Digital Workspace As an airline at the forefront of innovation, South African carrier kulula.com is reinventing the airport experience for its customers, with the implementation of Sabre's new Digital Workspace solution. Digital Workspace, Sabre's first completely cloud-based solution, will enable airport agents to deliver a seamless and personalized airport experience to customers. This solution equips agents with…

How to Create a Customer-Centric Strategy for Your Business

According to research, 80 percent of global businesses recognize the importance of having a customer-first approach. However, many struggles to create a positive Customer Experience at every stage of the buying process. This is mostly due to inefficient communication between the product, IT and marketing departments, as well as their inability to process or make sense of their customers’ data. Moreover, most businesses lack a clear understanding of what it means to be customer-centric, so let us look into that first.…

Deskforce Announces First Investment Round

Deskforce is pleased to announce that it secured its series A financing round from Cornerstone Venture Partners, a US-based Venture Capital Firm focused on early stage technologies. This round is to expedite growth as a Customer-Centric Contact Center platform. This represents Deskforce's first investment, which is now pivoting from a bootstrapped service based company to a SaaS model tech company. Currently, Deskforce has over 10,000 daily global users using its secure, scalable communication platform. "We're…

TechBytes with Ivaylo Bahtchevanov, Head of Data Science, ForgeRock

 Tell us about the role and team/technology you handle at ForgeRock. I currently head up our data science initiative, which encompasses everything from the data collection process to organizing, structuring, and storing it for later use to building and deploying Machine Learning (ML) features that augment our existing product line. Our core use cases are focused on developing and deploying predictive capabilities to improve the authentication and authorization journey. Why are B2B marketing teams steadily moving…