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customer experience

Banca Transilvania Chooses Vonage to Power its Digital Transformation

Vonage, a global business cloud communications leader, announced today that Banca Transilvania has chosen Vonage to power its digital transformation of traditional banking. The first bank in Romania is leveraging the Vonage API Platform to offer customers an AI-powered virtual assistant through WhatsApp using the Vonage Messages API. Vonage offers communications APIs - including messaging, voice and video communication solutions - that enable agile enterprises to enhance their customer experience and realise new business…

Merkle and Sprinklr Partner in the Middle East to Pioneer a New Way for Brands to Create Memorable Customer Experiences

Merkle, a leading technology-enabled, data-driven performance marketing agency and part of the Dentsu Aegis Network, has today announced they are partnering with Sprinklr, the leading Customer Experience Management platform (CXM), in the Middle East and North Africa, to improve digital customer experiences across the region. The partnership combines world-class creative talent and category-defining technology to help organizations develop breakthrough digital marketing, advertising and customer care strategies. Merkle…

MPO Recognized as “Visionary” in Gartner Magic Quadrant

Global Cloud Platform Offers a Revolutionary Approach to MESCBNs MPO today announced their recognition by Gartner as the sole “Visionary” in the 2020 Magic Quadrant for Multienterprise Supply Chain Business Networks. This milestone validates MPO’s mission to empower companies to boost both customer experience and operational excellence with a unique, customer- and order-centric approach to multi-party supply chain orchestration. “For most companies, the value chain consists of 80% of external network activities. By…

PPT Solutions Announces Casey Kostecka as Senior Vice President of Enterprise Solutions & Marketing

PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, formally announced today the addition of Casey Kostecka as Senior Vice President of Enterprise Solutions and Marketing. A veteran to the Contact Center and Customer Experience industry, Mr. Kostecka's background includes over three decades of executive leadership experience managing high-performance teams and delivering innovative business solutions. In this role, he will be leading the…

Progress Sitefinity 13 Enables Seamless Digital Experience Delivery to Support Business Continuity

Progress Delivers Innovative Personalization and Cognitive Capabilities as Well as Increased Productivity and Operational Efficiency Progress, the leading provider of application development and digital experience technologies, announced the release of Progress Sitefinity 13 Digital Experience Platform. With this release, Progress introduces powerful capabilities for creating personalized digital experiences based on cognitive and data-driven insights. It also enables marketing and IT teams to be more productive,…

Automation Anywhere’s Industry-leading Cloud-native RPA Platform Available on Amazon Web Services in India

Industry's only cloud-native and web-based RPA platform now on AWS across India Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced general availability of its industry's first and only cloud-native, web-based digital workforce platform on Amazon Web Services (AWS) across India. Enterprise A2019 on AWS combines RPA, artificial intelligence, machine learning, and analytics to empower customers and governments across the region to improve end-to-end business efficiencies. Automation…

Gainsight Announces First Complete Customer Success Ecosystem, Gainsight Sightline

Gainsight, the Customer Success company, today announced the first complete customer success ecosystem—Gainsight Sightline, the only community-enhanced customer success technology exchange in the market. The new ecosystem supercharges the path to value across customer success technologies via Sightline Vault, a one-stop-shop for Gainsight best practices, templates, playbooks, and more, fueled by contributions from Gainsight’s customer community, and Sightline Integrations, a robust and growing collection of high-impact…

Porsche Accelerates E-Commerce Strategy with Launch of New Pre-Owned Vehicle Search Platform

Optimized vehicle search functionality by model variant, generation, interior and exterior colors as well as limited and special edition vehicles will provide seamless customer experience Porsche is fast-tracking its e-commerce strategy to meet growing customer demand for digital access to the brand. In the latest step, Porsche Cars North America, Inc. (PCNA) today launched its new pre-owned and Certified Pre-Owned vehicle search platform, Porsche Finder. With the launch of the new platform, PCNA is streamlining and…

Avaya Honored for Exceptional Innovation in Customer Experience Solutions

Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced today that Avaya Conversational Intelligence, a powerful AI solution enabling next-generation contact centers to create happier customers, has been recognized as a 2020 CUSTOMER magazine Product of the Year Award winner. Avaya Conversational Intelligence helps enable organizations to deliver significantly improved customer experiences that can increase brand satisfaction and drive more positive engagements…

PROS Appoints Les Rechan as Chief Operating Officer

PROS®, a provider of AI-powered solutions that optimize selling in the digital economy, announced today that Les Rechan has been appointed as Chief Operating Officer – a new role to further enable the company to aggressively adapt and pursue market and customer opportunities as businesses accelerate adoption of AI-based digital selling solutions and redefine digital commerce initiatives in a post-COVID-19 era. In this new role reporting to Andres Reiner, PROS President and CEO, Rechan is now responsible for all…

SurveyMonkey’s Latest Microsoft Teams App Simplifies Employee Feedback

Enterprise organizations can easily and securely understand employee sentiment, act on critical feedback in a remote work environment, all within Microsoft Teams SurveyMonkey announced major new features and updates to its app integration with Microsoft Teams. These new features make it easier for team leaders and employees to stay connected, generate surveys, and collect feedback from one another as companies across the world are working from home. Microsoft Teams has over 75 million daily active users, with SurveyMonkey…

Appian Inks Technology Partnership with DocuSign

Appian announced a strategic technology partnership with DocuSign to extend the integration between DocuSign and Appian’s low-code automation platform. DocuSign eSignature, part of the DocuSign Agreement Cloud, is available as a no-code plug-in to add market-leading electronic signature capabilities to any business process built on Appian. The DocuSign Connected System for Appian is available for all Appian customers running on version 19.4 or newer. Marketing Technology News: Indicative Brings a New Layer of Clarity and…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Annoucements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from JSA (Digital Marketing), LogMeIn (Customer Service), Stella Connect (Customer Experience), Vonage (Unified Communications), and SpotX (Video). JSA Partners with Evan Kirstel, Top Technology Social Media Influencer and B2B Thought Leader Jaymie Scotto & Associates (JSA), the preeminent provider of public relations, digital marketing and event planning services for the telecom, data…

IMImobile North America Delivers Messaging Solution to American Senior Communities to Help Keep Families Informed About COVID-19

Delivering proactive, relevant updates for more effective and meaningful communications during uncertain times Global cloud communications software and solutions provider IMImobile PLC, announced it has partnered with American Senior Communities (ASC) to help support its strategic approach for effectively communicating COVID-19 information to resident families and employees for nearly 90 facilities across Indiana. The IMImobile solution enables ASC to calm concerns and fears of families distanced from loved ones residing…

Automation Anywhere Advances its Industry-Leading Cloud-Native and Web-Based RPA Platform with SaaS Solutions to Combat COVID-19

Enterprise A2019 gaining strong momentum with over 200,000 users on the platform New, flexible SaaS packages are up and running in minutes to enable return-to-work and business continuity Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced the availability of RPA software-as-a-service (SaaS) offerings for its industry-leading cloud-native, web-based digital workforce platform, creating a springboard for all organizations to adopt cloud intelligent automation in a return-to-office or…

TechBytes with Lauren Kiser, Senior Product Marketing Manager at Sprinklr

Hi, please tell us about your role and the team/technology at Sprinklr. I’m a Senior Product Marketing Manager at Sprinklr supporting our Modern Advertising Product. I work closely with our Product Managers to bring our products to market and the market to our products, both supporting our field teams and evangelizing the work our customers are doing. Sprinklr is a modern Customer Experience Management platform that enables Marketing, Advertising, Research, Care, and Engagement across more than 35 modern channels…

LiveArea Wins Top Creative Awards for Client Work and Thought Leadership

Crocs Jibbitz Personalizer Video Earns Platinum Award and The Entertainer in the UK Takes Gold LiveArea, a global customer experience and commerce agency, and business unit of PFSweb, Inc., won top honors in multiple categories of the 2020 Hermes Creative Awards competition, including an award for work on the Crocs JibbitzTM Personalizer designed and implemented by LiveArea. This international award recognizes outstanding work by creative professionals involved in concepting, directing, designing, and producing media…

Cherry Creek Mortgage to Deliver Revolutionary Natural Language-Based Site Search Experience with Yext Answers

With Answers, home buyers with questions about mortgage officers, products, and services can get accurate, official answers directly on Cherry Creek's digital doorstep Yext, Inc., the Search Experience Cloud company, today announced its continued work with Cherry Creek Mortgage Company (CCMC) to enhance the company's website with Yext Answers. Following CCMC's success across third-party platforms with Yext Listings and Reviews, the company decided to implement Yext's revolutionary new site search product to improve…

Qualtrics Announces Powerful New Capabilities to Help Move Brands Beyond Measurement To Cultures That Take Decisive Action To Close…

The world's leading enterprises, and the XM industry's premier partner ecosystem, are building and integrating their experience management programs on Qualtrics' powerful system of action New capabilities help businesses actively support customers and employees by gathering feedback through advanced listening channels, gain deeper insights faster through intelligent analytics, and upgrade workflows that generate actionable recommendations Qualtrics, the leader in customer experience and creator of the experience management…

ActiveCampaign Crosses 100,000 Customers & $100 Million Annual Recurring Revenue

The major milestones follow closely after the announcement of a $100 million Series B funding round to further accelerate the Customer Experience Automation (CXA) category ActiveCampaign, the leader in Customer Experience Automation (CXA), announced that it has surpassed 100,000 active customers and crossed $100 million annual recurring revenue (ARR) on its CXA platform. This follows only months after announcing a $100 million Series B funding round. ActiveCampaign has been focused on improving customer experience for…