Fusion CX Earns Frost & Sullivan’s 2026 North America Customer Value Leadership Recognition for AI-driven Omnichannel CX and Measurable Client Outcomes
Fusion CX, a global customer experience transformation partner, today announced that it has received Frost & Sullivan’s 2026 North America Customer Value Leadership Recognition in the Customer Experience Management industry.
This recognition from Frost & Sullivan reflects Fusion CX’s commitment to building CX partnerships that go beyond service delivery.”
— Pankaj Dhanuka, Co-Founder and CEO of Fusion CX
Frost & Sullivan benchmarked Fusion CX across strategy effectiveness and strategy execution, recognizing the company’s ability to align initiatives with market demand and execute with consistency and scale. The recognition underscores Fusion CX’s focus on modernizing customer engagement through AI-enabled transformation, omnichannel orchestration, and vertical-specific expertise.
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“Fusion CX positions itself as a strategic partner for end-to-end CX modernization, combining digital capabilities, AI augmentation, and omnichannel orchestration. A key differentiator is its vertical-specific playbooks for industries such as telecom, BFSI, healthcare, and retail,” said Sebastian Menutti, Industry Director at Frost & Sullivan.
Fusion CX combines skilled global talent, AI-driven quality management and automation, and a flexible onshore, nearshore, and offshore delivery model, enabling clients to improve service consistency, expand multilingual support, and strengthen engagement across voice and digital channels.
“This recognition from Frost & Sullivan reflects Fusion CX’s commitment to building CX partnerships that go beyond service delivery,” said Pankaj Dhanuka, Co-Founder and CEO of Fusion CX. “Our focus has always been to help clients scale with confidence through an AI-first approach that combines skilled talent, intelligent technology, multilingual capabilities, and strong operational governance. As customer expectations continue to evolve, Fusion CX remains committed to delivering experiences that are both human-centered and business-outcome-driven.”
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“Our growth is anchored in execution discipline, client trust, and the ability to adapt quickly,” said Kishore Saraogi, Co-Founder and COO of Fusion CX. “This recognition reflects the strength of our global teams and our investments in AI-enabled CX operations.”
The Frost & Sullivan recognition further validates Fusion CX’s role as a trusted CX transformation partner for enterprises seeking agility, operational resilience, and measurable customer value.
