Browsing Tag

customer experience

Qualtrics BrandXM Unlocks New Capabilities to Transform How Companies Deliver on their Brand Promise

New enhancements to BrandXM provide opportunities for businesses to monitor key touch points along the consumer journey, integrate online study panels for faster insights, and access complementary data sets to maximize marketing investments Qualtrics, the leader in customer experience and creator of the experience management category, announced new capabilities to BrandXM, the industry-leading solution that provides a single system of action to help organizations take control of how consumers experience their brand. New…

Qualtrics BrandXM Unlocks New Capabilities to Transform How Companies Deliver on their Brand Promise

New enhancements to BrandXM provide opportunities for businesses to monitor key touch points along the consumer journey, integrate online study panels for faster insights, and access complementary data sets to maximize marketing investments Qualtrics, the leader in customer experience and creator of the experience management category, announced new capabilities to BrandXM™, the industry-leading solution that provides a single system of action to help organizations take control of how consumers experience their brand. New…

Laserfiche Named a Challenger in 2019 Gartner Magic Quadrant for Content Services Platforms

Laserfiche — a leading global provider of intelligent content management and business process automation — was named a Challenger in the Gartner Magic Quadrant for Content Services Platforms. Laserfiche was evaluated as one of 18 vendors in the market, and was recognized based on its completeness of vision and ability to execute. "Organizations are creating troves of data every day," said Chris Wacker, CEO of Laserfiche. "By automating workflows with Laserfiche to develop analytics and generate visual reports,…

DXC Technology Acquires Customer Experience Consultancy Bluleader

Positions DXC Oxygen as a leading provider of SAP Customer Experience solutions DXC Technology, the world’s leading independent, end-to-end IT services company, announced it has acquired Bluleader, an award-winning Australian consulting company focused on delivering Customer Experience (CX) solutions. “With a strong track record of selling and implementing SAP CX Solutions, Bluleader will expand DXC’s customer portfolio and accelerate the growth of DXC’s Oxygen practice," said Seelan Nayagam, managing director, DXC…

Coveo and Sitecore Expand Offering to Bring AI-Powered Search and Recommendations for Mid-Market Customers

New Offering Gives Mid-Market Customers the Ability to Build Search-Driven Experiences with Richer Personalization Coveo, the AI solutions leader, and Sitecore®, the global leader in digital experience management software, today announced an expanded offering that includes the development of a new AI-powered search and recommendations solution for mid-market customers that will provide best-in-class capabilities, previously accessible only to enterprise-level customers. The two companies have signed their intent to form a…

Branded Stores with Integrated Instagram Checkout Lands Top Creators for Teespring

Leading social commerce platform Teespring is revealing that it has attracted some of the world’s top creators with the launch of Branded Stores. The latest product release allows creators to have a fully branded customer experience whilst using all of Teespring’s end-to-end fulfillment services. This fully customizable product allows a 360 shopping experience from URL, storefront, listing page, checkout and custom packaging enabling a full commerce solution to creators with their brand front and center.  At the core of…

INFINITI Taps Accenture Interactive as its Experience Agency of Record in the Middle East

Accenture Interactive was appointed by INFINITI Middle East to handle the auto manufacturer’s digital marketing duties across 11 markets in the Middle East region. The collaboration will assist INFINITI Middle East to continue to innovate in new ways by using digital channels and position the company as a leader in the ever-changing automotive world. “We look forward to collaborating with Accenture Interactive to strengthen our digital marketing efforts. A welcoming customer experience and customer-centric thinking are the…

Use Data and Customer Experience to Make Your B2B Brand a Hit

All great brands have one thing in common: By reducing friction, they increase their customer’s velocity. And this is as true for B2B brands as it is for consumer brands. By now most B2B marketers recognize the importance of data. However, just collecting data is not enough. What’s important is using that data to understand and capitalize on users’ intent in a manner that galvanizes them to take action — that increases their velocity. The goal for B2B marketers should be to understand (a) where their data comes from; (b)…

Five9 Announces Five9 Einstein Engagement Bot on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

Five9 Customers Can Now Benefit from the five9 Einstein Engagement Bot Five9, Inc., announced it has launched the Five9 Einstein Engagement Bot on Salesforce AppExchange, empowering enterprise contact centers to engage customers with intelligent, compelling interactions. This integration enables Einstein Bot to engage with the customer, determine the intent of their need, provide quick answers or, if necessary, intelligently escalate to a chat or a phone call back from an agent. In the case of escalation, the full context…

Business Leaders May Recognize the Importance of Using Voice Data for AI but Many Lack AI-Ready Audio Data

There is no doubt of the ever-increasing role that AI will play in driving valuable business outcomes, with more use cases for AI than ever before and the benefits of adopting a future-facing AI strategy extremely appealing to organizations looking to outperform competitors through Digital Transformation. Despite this, many organizations are not in a position to fully utilize the AI and Analytics tools they have at their disposable which are ultimately only as powerful as the data that fuels them. Voice data is the…

Efficient Ways the AI Will Boost Your E-Commerce Sales

Modern technology continues to reshape how businesses operate these days. When it comes to eCommerce stores, technology is one of their main advantages. This is especially true due to the fact that the market they operate in is oversaturated and highly competitive. Without help from technology, an eCommerce store has no chance of reaching success efficiently and quickly enough. That said, the latest technological support comes from AI (Artificial Intelligence). Although AI technology is still in its early stages of…

Here’s Why You Shouldn’t be Afraid of Negative Feedback in Your Customer Community

Many organizations creating an online community have had this fear: "What if we build an online community and customers just use it to say bad things about us?" Opening your community to your customers, and even prospects can feel like you’re handing them pitchforks to use against you. It’s scary to think they might be right outside your digital door ready to attack. It may help to take a different perspective. In today’s digital world, hiding from feedback doesn’t mean it doesn’t exist, or that you won’t hear about it.…

Nitro Research Shows Impact of Document Challenges on Employee Satisfaction and Customer Experience

Only 3% of Knowledge Workers Are Happy with Document Management at Their Companies Nitro, a global company specializing in document productivity solutions, announced the findings of industry-first research that provides a global view of the state of document processes today within enterprises. Partnering with global research and customer experience firm Qualtrics, Nitro evaluated the current state of document workflows and tools across the organization, the challenges with paper-based processes, and the impact on employee…

Vonage Conversation API to Drive Superior Customer Experience Through Conversations

Vonage, a global leader in business cloud communications, has announced the launch of its Conversation API at the Company’s user and developer conference, Vonage Campus. As the newest addition to the Vonage API Platform, the Conversation API enables developers and enterprises to create customised, real-time conversations that maintain context across multiple channels, including messaging and voice. “Brands are increasingly competing on customer experience and those that resonate the most with today’s customer are those that…

Throw out the NPS Playbook! Create a CX Strategy That Works

Net Promoter System (NPS) for measuring customer experience is no longer serving your brand The customer experience (CX) world is fundamentally changing. Customers are savvier, more demanding, and expect personalization and prompt attention. Because they’re exposed to a broader range of products and services from a variety of businesses, they have every opportunity to shop around. But businesses can survive and thrive in this environment by listening to customers, understanding their experience and responding quickly to…

STAR Financial Bank Powers Digital Transformation with Comcast Business

Innovative Indiana Banking Institution Leverages Comcast’s Flexible and Scalable Network Solutions to Enhance the Customer Experience Comcast Business announced that STAR Financial Bank, one of Indiana’s largest community banks, has deployed its high-speed connectivity and cybersecurity solutions to help accelerate innovation and enhance the digital experience for its customers. “Built on the largest IP network, our broadband and cybersecurity solutions help financial institutions and provide platforms for the adoption…

Panini Expands Company to Secure Identity

Launches ValidātID – an Identity Authentication Platform Panini, the global leader in distributed check capture technology, is pleased to announce they are expanding the company to focus on security solutions. And today, they are launching Panini ValidātID, an innovative identity authentication and data capture software platform that prevents fraud in seconds while streamlining workflows. “Panini will always be dedicated to innovation and leadership in our core business of check truncation,” says Michael Pratt, CEO,…

Merkle’s HelloWorld Adds James Riess to Its Growing Loyalty Team

Riess Brings a Wealth of Experience in Data-Driven Loyalty Marketing and Award-Winning Customer Experiences On its path of continued expansion, HelloWorld, A Merkle company, and a leading digital marketing solutions provider for the world’s best brands, welcomed James Riess as SVP, Head of Strategy & Insights for Promotions & Loyalty Solutions. Based in New York City, James also joins as a member of the Senior Leadership team reporting to Chris Wayman, EVP, GM, Client Services. “HelloWorld’s Strategy & Insights…

Cloudinary Launches AI-Enabled Video Management Platform

Enhanced Solution Allows Companies to Deliver Engaging, Dynamic Video at Scale in Minutes Cloudinary, the media management platform for many of the world’s top brands, today unveiled major enhancements to its video management solution, including new AI capabilities to accelerate the entire video workflow process and help companies improve customer experience and engagement. Cloudinary’s modern approach to video management eliminates traditional limitations and pain-points, enabling brands to enhance and deliver dynamic…

Subaru Selects MaritzCX Customer Experience Platform to Accelerate Its Program Delivery and ROI

Four Solutions Evaluated, MaritzCX Automotive Experience and Experience Management Platform Features Earn Highest Scores Across Every Category Following a competitive internal review and third-party evaluation, the MaritzCX Platform defeated four challenger solutions to become Subaru Canada’s experience management solution. It replaces the customer experience (CX) program Subaru Canada had used for more than a decade. The experience management platform met all the criteria on Subaru Canada’s “shopping list”: category…