Banner Before Header
Browsing Tag

customer experience

MarTech Interview with Brian Walker, Chief Strategy Officer at Bloomreach

"Today’s Marketing and Technology leaders have got to get serious about using their data to drive better customer and business outcomes." Could you tell us about your role and journey into Technology? I’ve spent the past 20+ years in the digital commerce space, being fortunate in that time to play many different roles on all sides of the table. I started out being a part of the team that launched one of the first large-scale online apparel businesses, spent time at Amazon and Expedia early on, led commerce technology…

Booz Allen Hamilton and Qualtrics Collaborate to Create a New Standard for Federal Experience Management

One of the leading management and technology consulting firms for the public sector will combine their world-renowned services with Qualtrics’ experience management technology to reimagine how federal agencies deliver customer and employee experiences Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced that Booz Allen Hamilton will join the Qualtrics Partner Network. Booz Allen is a global technology and management consulting firm with mature digital…

Oracle Launches CX Unity to Unify Advertising and Marketing Worlds

Powerful New Integrations Within CX Unity Help Brands Use Data to Create and Deliver Tailored Experiences to Known and Unknown Customers To help organizations create experiences that build, protect, and differentiate their brands, Oracle announced powerful new updates to its enterprise-class customer data management (CDP) platform. By bringing together customer data from marketing and advertising systems, the latest updates to Oracle CX Unity enable organizations to provide personalized and contextual experiences across…

Oracle Takes Data-First Approach to New Customer Experience Innovations

Updates Across Oracle CX Cloud Help Brands Unify Customer Data, Personalize Interactions and Win More Business To help brands ensure that each and every customer interaction is data driven, Oracle announced a series of new data-first updates across Oracle Customer Experience (CX) Cloud. The latest updates include new digital assistants for sales, customer service and marketing professionals, new data enriched B2B sales capabilities, and new industry solutions for telecom and media, financial services, and public sector.…

Confirmit Announces AI-Driven Digital Experience Solutions

Confirmit has announced a tranche of new features to its Confirmit Horizons platform. Together, they provide a seamless digital experience that delivers richer insights from Customer Experience and research programmes. The latest innovations simplify the challenges of understanding and acting on digital feedback. The major developments include new partnerships with Brandwatch and Tealium, a new Digital Feedback module for easily configuring web and app intercepts, and enhanced, AI-driven text analytics. This combination…

Verint Wins Trifecta of 2019 Awards for Solutions That Improve CX, Compliance

Recognized for ‘Leading the Way in Customer Service,’ Verint’s Solutions Cited for Innovation, Helping Companies Deliver World-Class Customer Experience Verint Systems Inc., The Customer Engagement Company, announced it has won top honors in three global award competitions for 2019. The awards recognize excellence in technology that helps organizations effectively balance customer experience and operational efficiency. “Best New Product or Service for Contact Center” Verint Wins Technology of the Year Honor in…

Sabio Group Strengthens Leadership to Support Accelerated Growth

Sabio Group has strengthened its leadership team to support the company’s goal of becoming a dominant player in the Customer Experience market. #CX and #contactcenter tech leader @SabioSense appoints new #CEO To further accelerate its core strategy, Jonathan Gale has been appointed as Sabio Group CEO where he will lead the ongoing development, communication and execution of a clear and compelling strategy for Sabio for the next stage of its journey. Jonathan brings over 30 years’ experience in the SaaS technology…

MapsPeople Partners with VenueNext to Create the Future of Customer Experience

MapsPeople is pleased to announce its strategic partnership with VenueNext to create world class customer experiences. By combining MapsPeople’s user-friendly indoor navigation platform, MapsIndoors, with VenueNext’s mobile commerce utilities, visitors will have everything they need in the palm of their hand to explore and engage with the venue in a single location. "Consumers today demand to have all they want and need at their fingertips,” says Cailen Wachob, Executive Vice President of Sales, Retention, Marketing &…

WebEngage Partners with Infobip to Provide WhatsApp as an Engagement Channel

The Launch of WhatsApp Reinforces WebEngage’s Omnichannel Capabilities with a Total of 8 Communication Channels on Offer WebEngage, a full-stack marketing automation platform, recently released WhatsApp as the latest channel of engagement for its users. The company has partnered with Infobip, a global business cloud communication platform with omnichannel expertise to bring Whatsapp as a means of engagement for digital consumer businesses. With over 1.6 billion monthly active users, WhatsApp is the most popular…

VoiceFoundry Announces Collaborative Partnership with SynchroNet

A holistic approach to customer and agent interactions, leveraging AWS services VoiceFoundry, a provider of enterprise cloud-based contact center solutions with a unique focus on customer engagement and SynchroNet, a pioneer in delivering virtual desktop solutions, announced a collaborative partnership to drive a new level of customer and agent engagement. The partnership aligns two specialty Advanced Consulting Partners in the Amazon Web Services (AWS) Partner Network (APN) that have a singular focus of delivering…

Lenovo Global Study Reveals Employee Satisfaction Gap with SMBs Linked to Poor Tech Provision

A new global study commissioned by Lenovo finds that close to half (40 percent) of all SMB employees who participated in the study are dissatisfied with their work environments. As an increasingly mobile workforce shapes employee expectations for access to technology that enables co-working, shared spaces and better work-life balance and integration, SMBs appear to have fallen behind the curve on delivering positive employee experience (EX). SMBs are key to economic growth, representing over 90 percent of the business…

Prediction Series 2019: Interview with Scott Webb, CEO at Avionos

Could you tell us how eCommerce technologies have changed in the last 12-18 months? Over the past 12-18 months, eCommerce technologies have become increasingly streamlined with customer experiences, putting an emphasis on blending both online and in-store experiences. This means that more suppliers are improving communication across touchpoints so each experience is informed by one another, presenting a consistent experience with the brand and 360-degree picture of each customer. While Omnichannel strategies have been…

Upland Software Enhances Contact Center Productivity Through More Efficient, Simplified Knowledge Delivery Process

Latest Release of Upland’s AI-Enabled Enterprise Knowledge Management (EKM) Solution, RightAnswers, Improves the Multi-Channel Customer Experience Through an Improved Decision Tree Builder Upland Software, Inc., a leader in cloud-based enterprise work management software, announced innovative updates to its enterprise knowledge management (EKM) solution, RightAnswers, improving the way customers interact with knowledge through an enhanced decision tree builder. The intuitive if-then workflow simplifies the management of…

Thrive Global Names Frank Ricciardi First Chief Customer Officer to Ensure Delivery of World-Class Customer Experience

Ricciardi Joins With Global SaaS Leadership Experience From Cornerstone OnDemand To Turn Customer Experience Into A Key Differentiator Thrive Global, the behavior change technology company founded by Arianna Huffington in 2016, today announced that Frank Ricciardi will join the company as Thrive’s first Chief Customer Officer. This newly-created role is an investment in the success of Thrive’s customers, including 100+ leading enterprises, such as Bank of America, Verizon, Deloitte, Goldman Sachs and Microsoft, and…

Teradata Highlights Cloud-first Stance at AWS re:Invent

Teradata, the cloud analytics company delivering Pervasive Data Intelligence, is at AWS re:Invent 2019 this week, showcasing its cloud capabilities with speaking sessions, technical sessions, in-booth education, participation in the AWS Marketplace Partner Solution Expo, and 1:1 meetings with partners, customers, analysts and media. In all of these activities, Teradata will showcase its flagship product, Teradata Vantage, which delivers analytics, data lakes and data warehouses – all unified in the cloud and available…

Cromwell Puts Confirmit at Heart of Strategic Customer Experience Programme

Leading Industrial Tools and Services Supplier Benefits from Confirmit’s Holistic Approach to CX Programme Development Cromwell, a leading UK and international supplier of high-quality industrial tools and services, has launched a strategic Customer Experience (CX) programme, underpinned by Confirmit Horizons, to enhance its long-term commitment to delivering a truly customer-focused service. Its investment in Confirmit Horizons in June this year follows the centralisation of its customer service processes following…

Braze Achieves AWS Retail Competency Status

Leading Global Customer Engagement Platform Deepens Relationship with AWS to Enable High-performing and Efficient Cloud Infrastructure for Retail Industry Applications Braze, a leading global customer engagement platform, announced that it has achieved Amazon Web Services (AWS) Retail Competency status. Braze is also an AWS Digital Customer Experience Competency Partner, which recognizes that Braze provides proven technology and deep expertise to help Digital Customer Experience customers by providing end-to-end solutions…

TELUS Corporation Announces Agreement to Acquire Competence Call Center Through TELUS International

Merger Adds Significant Scale to TELUS International, and Expands Its Growing Enterprise Value to Approximately C$5 Billion Further Growth Potential Positions TELUS International for a Future Initial Public Offering Targeted in the Next 12-24 Months TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, announced that it has agreed to acquire privately-owned Competence Call Center (CCC), a leading provider of…

New Retail Report: Customers Are Looking for More Value Out of Loyalty Programs

63% of retail customers say offering faster delivery influences signing up for loyalty membership A new retail report by CFI Group and Radial shows that 38% of customers generally avoid participating in retail loyalty programs. Many customers just don't see enough value being offered in loyalty programs to make it worth joining. Retailers have an obvious incentive to add more customers to their loyalty programs. Our study shows that retail loyalty members are 12% more satisfied, 10% more loyal, and 13% more willing to…

Cerebri AI Announces $7 Million Financing

Arcis Capital Partners joins existing investors in funding the company’s growth Cerebri AI, which develops and sells CVX - one of the most sophisticated customer experience (CX) platforms in the world - using AI and reinforcement learning to drive customer engagement and financial success, announced a capital infusion of $7 million from new investor Arcis Capital Partners and existing investors.  Cerebri AI formally launched its new CVX v2 software platform in September 2019, and after previewing the platform, since…