Browsing Tag

customer experience

Forrester Unveils FeedbackNow 2.0, A Real-Time CX Analytics Solution

Powering Customer Experience Improvements That Drive Growth Forrester released FeedbackNow 2.0, a cloud-based customer experience (CX) platform that enables companies to monitor and improve their experiences in real time. In an integrated platform, FeedbackNow 2.0 combines in-the-moment feedback from digital and physical channels with Forrester's leading CX analytics, focusing firms on the experiences that will drive higher customer satisfaction and loyalty. Forrester_FeedbackNow…

Breaking Down Communication Barriers: TranslateLive Creates Innovative Software With Live Translation, Hearing, Video, and Chatting

With a Fast and Easy to Use Award-Winning Solution, TranslateLive Provides Instant Translation Support for Those With Communicative Disabilities and Barriers Offering an intriguing glimpse into the future of translation devices, TranslateLive, has created an innovative software and hardware solution with the capability to connect everyone regardless of language or hearing barriers. With more than 120 different languages and dialects, including user-friendly features for the blind, low vision, deaf and hard of hearing,…

Shopify to Acquire 6 River Systems

Adds Collaborative Robotic Fleet to the Shopify Fulfillment Network Shopify Inc., the leading multi-channel commerce platform, announced that it has reached an agreement to acquire 6 River Systems, Inc., a leading provider of collaborative warehouse fulfillment solutions. In June, Shopify introduced the Shopify Fulfillment Network, a powerful and trusted fulfillment network that will ensure timely deliveries, lower shipping costs, and provide superb customer experience for merchants and their customers. This acquisition…

VSE and Bidgely Pioneer Artificial Intelligence Solutions for Slovakian Customers

97 Percent of Customers Want the AI-Powered Services to Continue, Found It Useful Bidgely and Slovakia’s leading utility Východoslovenská energetika a.s. (VSE) have introduced an AI-powered customer engagement and energy efficiency offering that delivers a simplified and more transparent energy experience to VSE customers. The comprehensive UtilityAI services delivered through email, web, VSE call center and field energy advisors are creating new value from customers’ recently-installed smart meters and helping to ensure…

Ada Named to 2019 LinkedIn Top Canadian Startups List

Ada announced that it has been named to the 2019 LinkedIn Top Startups list in Canada, which honours the country’s 25 most sought after startups. Ada was ranked 12th on the list. Ada’s goal has been to bring the transformational business benefits of AI to non-technical teams who know their customers best, enabling them to implement an automation-first customer experience (CX) strategy. LinkedIn Top Startups is an annual ranking that puts the spotlight on new and fast-growing companies that are attracting attention and…

Only 37% of C-Store Retailers Say Current IT Store Infrastructure is Well Prepared to Cope with Customer Checkout During Peak Periods

96% of C-Store Directors and It Managers Agreed That If IT Was Easier to Implement New Applications and Services, They Would Do It More Often, According to New Zynstra Report Zynstra, the leading provider of purpose-built software powering the retail edge, released its C-Store Technology Insight Report, which identifies the key priorities and obstacles c-store retailers face as they look to deliver better customer experiences at reduced operational cost. The survey, conducted on behalf of Zynstra by Censuswide, found…

Startek Named ‘Malaysia BPO Provider of the Year Award’ 2019 by Frost & Sullivan

Startek, Inc., a global provider of customer experience management solutions, was recently named the Frost & Sullivan Malaysia BPO Provider of the Year 2019. This accreditation acknowledges Startek for its world-class operations and commitment to provide extraordinary customer experiences across Asia Pacific markets. The recipients of the annual Frost & Sullivan Malaysia Excellence Awards were based on in-depth research conducted by Frost & Sullivan’s analysts. The nominated companies were evaluated on a…

Halfords Partners with 8×8 to Deliver Superior Customer Service

Leading British Retailer Selects 8x8 X Series to Streamline Operations and Intelligently Support More Than 4,000 Customer Service Agents and Employees 8x8, Inc., a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform, announced its partnership with Halfords, the leading British retailer of car parts, bicycles, e-bikes, and bike and vehicle services and accessories. Until now, Halfords had multiple legacy…

Hi Marley Elevates the Customer Experience

The First AI-Enabled Texting Platform Unveils Innovative New Product Features in One Cohesive Solution for the Insurance Industry Hi Marley, the insurance industry's leading intelligent texting platform, continues to revolutionize the customer experience with the debut of enhanced features just in time for peak hurricane and wildfire season. When disaster strikes, texting can now be where the insurance claim conversation starts. Now, customers can get ahead of disaster with proactive notifications, submit a claim by…

Weekendesk, Leading Travel Services Provider, Reserves Talkdesk for Cloud Contact Center Solutions

Talkdesk to improve customer experience for Weekendesk by boosting contact center efficiency through seamless Salesforce integration, reporting and security compliance Talkdesk, Inc., the cloud contact center for innovative enterprises, announced Weekendesk selected Talkdesk as its contact center solutions provider. Weekendesk chose to make customer experience its differentiator in the competitive travel industry with Talkdesk Enterprise Cloud Contact Center for its seamless integration with Salesforce, real-time…

Affectiva Appoints Graham Page as New Global Managing Director of Media Analytics

Market research and neuromarketing industry veteran will scale new applications of Emotion AI in content analysis and customer experience Affectiva, the global leader in Emotion AI and the pioneer of Human Perception AI, announced the appointment of Graham Page as Global Managing Director of Media Analytics. Graham will lead Affectiva’s business unit focused on the application of its emotion analytics to content, media testing, and the customer experience. This will expand on Affectiva’s leadership position and existing…

TechBytes with Jafar Adibi, Head of AI and Data Science at Talkdesk

Tell us about your interaction with smart technologies like AI ML, and Automation for contact centers. AI and ML are near and dear to our hearts at Talkdesk. We have pushed AI as a layer in Talkdesk architecture where it empowers all Talkdesk products. We apply advanced Machine Learning to address practical problems in contact centers on a daily basis and try new ideas without any fear. How did you start in this space? I joined Takdesk about two years ago. My goal was two-fold 1) Make Talkdesk a totally intelligent and…

Jordan Cohen Joins North 6th Agency as Chief Marketing Officer

North 6th Agency (N6A), The Outcome Relations Agency, announced that marketing and communications industry veteran Jordan Cohen has joined as Chief Marketing Officer. In this new role, Cohen will oversee the agency’s growth and will drive N6A’s thought leadership and positioning in the marketplace. Additionally, Cohen will serve as an on-demand CMO and executive advisor to support N6A clients on their campaign strategies by aligning their PR goals with the six specific business outcomes covered in N6A’s Outcome Relations™…

Certain Announces Certified Integration with Adobe to Help Businesses Connect Events to Results

Certain, the industry leader in enterprise event automation, announced its certified integration with Marketo Engage, part of Adobe Marketing Cloud. This collaboration will enable marketers that use Marketo Engage and Certain to seamlessly capture high intent data from event engagement, and take intelligent, personalized action on those insights. This integration comes on the heels of the recent launch of Marketo Engage ABM Essentials, which highlights the growing need for marketers to deliver account-based experiences…

Successful E-Commerce Personalization Starts with the Right Data

Enter e-commerce personalization—a way companies can effectively engage with their customers through highly relevant product offers, recommendations, and other valuable content. According to a 2018 e-commerce personalization report, most online retailers offer some form of Personalization but they don’t take advantage of every possible channel. Often overwhelmed, they fail to attain the data they need to optimize the Personalization process. By taking the time to mine the right data, analyze it, and revisit it as…

Centerline Digital Expands Agency with New EVP of Digital Media, Jerry Tomaiolo

Centerline Digital, the B2B customer experience marketing agency, announced the appointment of its executive vice president of Digital Media, Jerry Tomaiolo. Joining the team in their Raleigh headquarters, Tomaiolo will be charged with optimizing the company’s digital media strategies at scale by incorporating machine learning and analytics into the creative process. Charles Long, founder & CEO of Centerline Digital, stated, “With a strong track record of achieving growth in both B2B and B2C, combined with his expertise…

Advantages of Customer Feedback Software for Retail Industry

All businesses strive to achieve customer satisfaction, but some look for customer delight. It is necessary for such businesses to learn about customers’ feedback as it helps them to grow. As a business owner, you would want to satisfy your customers with the best experience and keep them committed to your company. But if you do not try to find out your customer’s response to using your product, you will never be able to provide them with an ideal experience. Product promotions and advertisements can be an excellent way…

TechBytes with Suman Mahalanabis, Director of Product Management at TCS Digital Software & Solutions Group

How are customer expectations changing and how does that impact traditional brick and mortar retail banks? We launched TCS Digital Software & Solutions Group as an independent software startup inside Tata Consultancy Services because we spotted the increasing interplay between what was happening both inside an enterprise and outside, in the physical world. Today's consumers compare their experiences with Uber and Airbnb with banks, retailers and other local businesses. Every interaction with a brand that understands…

Tanla Solutions to Acquire Leading Big Data and AI Based Marketing Automation Platform Gamooga

With Gamooga, Tanla Solutions forays into fast-growing Marketing Automation industry Tanla Solutions Limited, one of the largest cloud communication providers in the world, announced a definitive agreement to acquire a leading Big data, AI driven Customer Data and Marketing Automation Platform – Gamooga. This is the 2nd acquisition Tanla has made in the last four months.  Acquisition of Karix Mobile and Gamooga now will position Tanla as the end-to-end solution provider for global enterprises including the existing 1500+…

Trianz Featured Among Top 25 Case Studies in New ISG Book on Digital Excellence

Trianz, a global digital transformation consulting and technology services firm, announced it has been recognized by Information Services Group (ISG), a leading global technology research and advisory firm, for its role in one of the top 25 examples of digital transformation in 2019, as featured in the newly published ISG book, Digital Excellence: 25 Winning Partnerships. Trianz was recognized for its work with a leading fintech company. As detailed in the ISG book, Trianz successfully leveraged an agile methodology to…