Browsing Tag

customer experience

Showpad Brings TRANSFORM 2019, the World’s Largest Sales Enablement Conference to London and Chicago

Join hundreds of marketing, sales and sales enablement professionals at TRANSFORM to uncover the latest trends and best practices for driving engaging buyer experiences Showpad announces details for TRANSFORM 2019, the world's largest sales enablement conference. TRANSFORM is the only conference to bring together hundreds of sales and marketing professionals with two Trans-Atlantic events to share best practices, build meaningful connections, and inspire each other for success. TRANSFORM will take place in London on October…

Top CRM Firms to Look out For

Businesses, big and small have been investing more in Customer Experience and Relationship Management (CRM) software making it a $48 billion industry. Here are some of the promising players. The list also includes new players who are trying to dethrone the market leaders. 1. Validity Validity has already taken the CRM industry by storm with four landmark acquisitions. The company is just a year old but it has partnered with Silversmith Capital Partners, a growth equity firm and first acquired Data Quality firm AppBuddy.…

Genesys Cloud Flies High with Record Sales and 70% Yoy Annual Revenue Growth

Avaya Displacements Drive 143% Increase in Genesys Cloud Sales Genesys, the global leader in omnichannel customer experience and contact center solutions, reports 70% of new customers selected cloud offerings from Genesys in the first six months of 2019. Fast adoption of the company’s next-generation customer experience platform, Cloud, is the engine driving the rapid growth. Organizations of all sizes around the world including Alberta Motor Association, JPIMedia, Kiwi.com, Lowell Group, Western Governors University…

Confirmit Appoints Andrew Farries as Director of CX Consulting

Highly Experienced Customer Experienced Practitioner Joins Sydney Team Confirmit has announced the appointment of highly experienced Andrew Farries as Director, Customer Experience Consulting in Australia. Based in Sydney, Andrew brings with him extensive knowledge in customer experience, customer transformation, customer strategy, human-centred design and marketing strategy. Andrew joins Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee and Market Research from the NAB…

Iterable Releases New First-of-its-Kind Cross-Channel Marketing Individualization Solution

Catalog powers extensive campaign customization across unlimited product attributes Iterable, a cross-channel growth marketing platform, announced the release of its transformative solution Catalog, a revolutionary way to customize campaigns leveraging large amounts of contextual metadata. The Iterable platform enables brands to create a unified customer experience by orchestrating seamless engagement across email, mobile push, SMS, in-app and other messaging channels. Now Iterable Catalog offers marketers an…

Headless Commerce: A ‘Best of Both Worlds’ Approach for Manufacturers

Customer Experience (CX) today is as important a differentiator for manufacturers as product quality and price. Interactions on any level of business impact customer perception and their decision to keep coming back or not. In these times, where digitization shapes how buyers think and what they expect, relying on just traditional stores or distributors to reach end-customers is no longer enough. Manufacturers need a way to deliver the same level of the personalized customer experience through online channels that…

Simon Data Unveils Transform Initiative to Help Brands Scale Personalization

 Launched at WORLDZ 2019, exclusive program empowers marketers with ability to deliver next-gen customer experiences Simon Data, the market-leading enterprise Customer Data Platform (CDP), debuted its invitation-only program Transform by Simon Data at WORLDZ 2019, the global community and summit connecting most influential business and cultural leaders. The program is designed to accelerate a brand’s ability to scale one-to-one personalized customer experiences. This initiative comes on the heels of Simon Data’s recent…

3 Ways Financial Marketers Can Boost Email Personalization and Process

There’s a classic, albeit dorky, Email Marketing joke where a guy in a suit stands in front of a bar graph and says to another guy in a suit: “Most of our Marketing email isn’t reaching our recipients,” to which the other guy asks: “Did you forget stamps?” Slightly bad joke. Great point. Treating email like direct mail isn’t effective and doesn’t reach customers. In the past few years, large financial services companies have made unparalleled investments to elevate their tech stacks, personalization engines, and…

The Hackett Group: Digital Transformation Can Enable Typical Procurement Organizations to Reduce Cost by 45% As They Deliver Greater Value,…

Through full deployment of digital tools, typical procurement organizations can reduce operational costs by up to 45%, achieving efficiency levels below those of today’s world-class procurement organizations while at the same time enabling them to improve effectiveness and customer experience, according to new research from The Hackett Group, Inc. “In response to the pressures of rising demand, disruptive tech, and intensified competition, procurement is turning to digital transformation. And as our research shows, the…

Zendesk Introduces WhatsApp for Zendesk in Asia

Integration with WhatsApp Business API Delivers on Zendesk’s Vision to Connect Customer Conversations Across Web, Mobile, and Messaging Zendesk, Inc. announced WhatsApp for Zendesk is now available across Asia Pacific (APAC). The new WhatsApp Business API connector, which was first announced at the company’s Showcase in Sao Paulo last month, will allow businesses to quickly and easily reach and respond to their customers using WhatsApp across the region. Zendesk offers the only trusted messaging solution that pulls in all…

Binary Fountain Launches New Customer Experience and Engagement Features to Further Enhance Its Customer Experience Management Platform

Binary Fountain Continues to Expand upon Its Customer Experience (CX) and Reputation Management Platform with New Social Media Management, Listings Management and Employer Brand Management Tools. Binary Fountain, a leading provider of customer experience (CX) and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses, announced the launch of new customer experience and engagement tools to its CX management platform. The latest updates ensure data accuracy across…

Uber Global Director to Share Game-Changing Strategies for Continuous CX Improvement

15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange Showcases the latest CX thought Leadership Kal Kuchimanchi, Director, Global Planning and Programs, Uber, will lead an eye-opening session on Continuous Improvement of the Customer Experience (CX) at the 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXChange. The event will take place October 27–30, 2019, at the Hyatt Regency Huntington Beach Resort and Spa, in Huntington Beach, Calif.…

Filter, a Merkle Company, Releases White Paper on New Strategies for In-House Agency Success

Report Provides Insights and Data About the Pitfalls and Best Practices for Building an In-House Agency Filter, an in-house agency partner to leading global brands, has published a new white paper examining the key considerations and consequences faced by an increasing number of companies looking to shift their marketing and customer experience work to in-house agencies. The Hybrid Services Model: Why Future-Forward Marketers are Taking A New Approach to Taking Work In-House analyzes the many important drivers of this…

Bold360 Optimizes Workflows for Behind-the-Scenes Customer Support Teams

AI-powered search enhancements and advanced management tools bring more effective coaching and empower teams to work smarter, not just harder LogMeIn announced enhancements to its AI-powered Bold360 suite that make it easier for supervisors, content managers, and other critical behind-the-scenes customer service teams to work smarter, faster, and improve overall performance. From aggregating valuable information to more advanced agent monitoring, these latest features drive operational efficiencies and empower support teams…

How Consumer Insights Can Satisfy a Marketer’s Need for Agility, Innovation, and Disruption

The key to driving business success is by understanding consumers. Consumer trends are changing more rapidly than ever before. All too often, competitive pressures compel marketers to meet this demand by launching products, or creative at rapid-fire. This can turn out poorly in a very public setting, with the social media era putting brand reputation, product design, campaign messaging, and product launches under the microscope. But costly Marketing mistakes can be avoided by involving consumers themselves. Using consumer…

Comlinkdata and Tutela Join Forces to Optimize Subscriber Experiences and Customer Growth in the Telecom Industry

Comlinkdata, the North American leader in telecom market performance analytics, announced it has acquired Tutela, a mobile crowdsourced customer experience data company. The move brings together complementary data on consumer experience, network performance and subscriber behavior. By linking these historically separate datasets, the merged company will help the telecom industry understand and execute on opportunities to better meet the needs and wants of consumers. The mobile services landscape is being disrupted by new…

Forrester Unveils FeedbackNow 2.0, A Real-Time CX Analytics Solution

Powering Customer Experience Improvements That Drive Growth Forrester released FeedbackNow 2.0, a cloud-based customer experience (CX) platform that enables companies to monitor and improve their experiences in real time. In an integrated platform, FeedbackNow 2.0 combines in-the-moment feedback from digital and physical channels with Forrester's leading CX analytics, focusing firms on the experiences that will drive higher customer satisfaction and loyalty. Forrester_FeedbackNow…

Breaking Down Communication Barriers: TranslateLive Creates Innovative Software With Live Translation, Hearing, Video, and Chatting

With a Fast and Easy to Use Award-Winning Solution, TranslateLive Provides Instant Translation Support for Those With Communicative Disabilities and Barriers Offering an intriguing glimpse into the future of translation devices, TranslateLive, has created an innovative software and hardware solution with the capability to connect everyone regardless of language or hearing barriers. With more than 120 different languages and dialects, including user-friendly features for the blind, low vision, deaf and hard of hearing,…

Shopify to Acquire 6 River Systems

Adds Collaborative Robotic Fleet to the Shopify Fulfillment Network Shopify Inc., the leading multi-channel commerce platform, announced that it has reached an agreement to acquire 6 River Systems, Inc., a leading provider of collaborative warehouse fulfillment solutions. In June, Shopify introduced the Shopify Fulfillment Network, a powerful and trusted fulfillment network that will ensure timely deliveries, lower shipping costs, and provide superb customer experience for merchants and their customers. This acquisition…

VSE and Bidgely Pioneer Artificial Intelligence Solutions for Slovakian Customers

97 Percent of Customers Want the AI-Powered Services to Continue, Found It Useful Bidgely and Slovakia’s leading utility Východoslovenská energetika a.s. (VSE) have introduced an AI-powered customer engagement and energy efficiency offering that delivers a simplified and more transparent energy experience to VSE customers. The comprehensive UtilityAI services delivered through email, web, VSE call center and field energy advisors are creating new value from customers’ recently-installed smart meters and helping to ensure…