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customer experience

Aquient Sees Rapid Growth and Achieves Salesforce Gold Consulting Partner Status

Asia's Leading Digital Customer Experience Agency, Aquient, Has Grown Rapidly in 2019 and Is Excited to Announce That It Has Received Gold Consulting Partner Status From Salesforce Aquient, a leading digital customer experience agency in Asia, is excited to announce that it has received Gold Consulting Partner status from Salesforce. The company has become a go-to partner in Asia for multi-cloud strategy and deployment. Achieving Salesforce Gold Consulting Partner Status requires a company to meet several milestones to…

Content Guru Positioned as a Leader in the 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe

Cloud contact centre and customer engagement provider, Content Guru, has been positioned in the Leaders quadrant in the 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe. “We believe Gartner Magic Quadrants are a valuable source of information, which we use within our own organisation to assess best-in-class solutions providers. We’re delighted to be positioned again in this year’s report. We feel that our continued progress has been recognised by our position in the Leaders quadrant. ” This…

Forrester Announces CX 2020 North America Forum

The Single Largest Customer Experience Event in North America to Unlock the Promise of Customer Experience Transformation Forrester announced it will host CX 2020 in New York City on June 16-18, 2020, consolidating its multiple successful CX properties in North America into one flagship event. The new event will highlight key trends, concepts, and technologies that will shape customer experience and growth strategies for enterprises — and unveil Forrester's 2020 Customer Experience Index (CX Index™), a ranking of…

Lucd Partners With AI Satellitez to Improve Customer Experience for Model Creation in the Enterprise

Lucd's Strategic Partnership With AI Satellitez Will Enable Customers to Develop New Models and Upload Into the Lucd Platform Seamlessly Lucd, an Enterprise AI platform and solution services company, announced it has partnered with AI Satellitez, whose mission is to provide artificial intelligence and machine learning models to businesses to optimize their operations. Lucd's Enterprise Artificial Intelligence platform provides digital transformation through the responsible use of data. Utilizing intellectual property…

Overwhelmed with Endless Marketing: New Research Finds That Customers Are Sick of Irrelevant Messages from Retailers

Ometria Finds That Marketers Face a Choice Between Stressing out Customers with Lots of Generic Marketing, or Putting Customer Experience First AI-powered customer marketing platform, Ometria, launches its third annual ‘consumer census’ which interrogates the state of retailers’ communication with UK consumers. Ometria partnered with Censuswide to survey 4,003 consumers across the US and UK. The findings of the research suggest that customers are feeling overwhelmed and stressed out by their inboxes - and they…

Three Ways to Jump-Start Your Customer Experience with AI

Customer experience has become a boardroom conversation as every interaction with a brand impacts how a customer thinks about the company, its products, and services. Successful businesses understand that providing an exceptional customer experience is a crucial competitive differentiator. Nowadays, great customer service isn’t only about quickly fixing issues when they arise, but about putting the customer first and supporting them at every point in their journey. Modern technologies, including AI-powered software,…

The Customer Experience Challenge

Experts weigh-in on how to reach goals despite moving targets “Customer Experience: A Moving Target” was a hot topic of conversation at Xplor 19 in May. Moderated by Matt Swain, the panel discussion included Hailey Wilson from Illumina and Antoine DuPont from Katapult Marketing. The three customer experience (CX) and communication experts offered their insights – from a changing Marketing landscape to quantifying CX.  Below are highlights from the session. How Has the Marketing Landscape Evolved in Recent Years? “We…

Crystal Ski Holidays Selected as a Finalist of the 2019 Engage Awards

InMoment, the leading provider of Experience Intelligence (XI), and CX global leader Ipsos, are proud to announce the selection of their client, Crystal Ski Holidays, market leader within the ski industry, as a finalist in the Best Use of Voice of the Customer (VOC) category of the Engage Awards 2019—the only customer and employee engagement industry awards in the UK. “We are delighted to be a finalist in the Best Use of Voice of the Customer category of these prestigious awards” Over the last two years, with the support…

Hall & Partners Announces Partnership with Qualtrics to Help Organizations Transform their Brand Experience

The Collaboration Brings Hall & Partners' Industry-Leading Strategic Brand Consulting Services Together with Qualtrics BrandXM to Redefine Brand Experience Management Hall & Partners, a leading global brand strategy consulting agency, announced they are partnering with Qualtrics, the leader in customer experience and creator of the experience management category, to build a global delivery and advisory service that transform organizations' brand experience for their customers and other stakeholders. By joining the…

Don’t Let Your Data-Driven Marketing Strategy Replace a Human Understanding of Your Customers

With customers continuing to seek personalized experiences, the vast majority of marketers have adopted data-driven Marketing practices, using insights derived from customer data to help organizations better understand their customers and ultimately deliver a more tailored experience. Yet, too often do marketers instead rely on data as a short-cut, for example by using it to glean insights from A/B testing tools that ‘optimize’ content by generating thousands of variants of a particular asset before pitting them against…

iMedia Brands’ ShopHQ Announces Innovative Loyalty Program

ShopHQ partners with Clarus Commerce to Rollout Its Latest Program, Offering Customers Free Shipping Clarus Commerce (“Clarus”), the only company specializing in building, managing, and optimizing premium loyalty programs, announced the launch of ShopHQ VIP, an exciting new loyalty program for the iMedia Brands, Inc. nationally distributed flagship television network, ShopHQ. ShopHQ VIP members will receive unlimited free shipping for purchases and returns on ShopHQ as well as 5% cash back on all ShopHQ purchases. In…

ActiveCampaign Named #2 Highest Rated Software Company in Asia Pacific by G2

B2B technology marketplace G2 released last week its first Best Software Companies in Asia Pacific (APAC) ranking. ActiveCampaign's Asia Pacific Satisfaction of 91.3 made it the second highest rated out of nearly 400 software companies serving Asia, Australia, and New Zealand. Additionally, many companies ranked in the top 25 include applications that integrate with ActiveCampaign's platform including MongoDB, Slack, Zoom, and Shopify, who all placed within the top 10. The ranking takes into account more than 39,000…

Zendesk Introduces New Partner Program to Give Partners More Tools to Improve Customer Engagement

Flexible, Value-Based Program Rewards Partners for Contributions and Capabilities Zendesk, Inc. announced a new Zendesk Partner Program to provide the skills, tools, and support Zendesk’s global ecosystem of partners need to help their customers deliver a better customer experience. The program is designed to enable partners to build an industry-leading customer experience practice and rewards partners based on competencies and results with a comprehensive certification program and incentives. At the same time, the…

MarTech Interview with Tom Keiser (Chief Operating Officer) and Elisabeth Zornes (Chief Customer Officer) at Zendesk

"In the APAC region, Zendesk's top customer wins include GroupOn, StashAway, Circles.Life, Grab, Ola, and FoodPanda to name a few."After attending the Zendesk Showcase at the Raffles Hotel, Singapore, I had the privilege of sitting down with Tom Keiser, Chief Operating Officer and Elisabeth Zornes, Chief Customer Officer, at their swanky, new Singapore office, which embodies their commitment of bringing Zen to the customer experience industry. Tell us about your role at Zendesk. Tom: I joined Zendesk three-and-a-half years…

Waters Corporation Invests in Customer Experience with Adoption of Salesforce CRM Solution

With a unified CRM platform, Waters aims to strengthen its deep customer relationships to support their goals and enhance human health and well-being Salesforce, the global leader in CRM, announced that Waters Corporation, the world's leading specialty measurement company, has selected Salesforce to expand and deepen its customer relationship building resources, scale its offerings globally and accelerate its customers' ability to enhance human health and well-being. For over 60 years, Waters has been committed to…

OnePIN Named Top 10 Customer Experience Management Solution Provider

OnePIN receives recognition for innovative technology offerings and unparalleled commitment to customer success OnePIN, Inc., the world's leading provider of Digital User Engagement services for mobile network operators, announced that they have been recognized as one of the "Top 10 Customer Experience Management Solution Companies" in 2019 by CIO Applications Europe magazine. "The success of OnePIN's solutions is evidenced by the tangible and clearly quantifiable results we've delivered to our customers to date. Our…

Mindstream Interactive Selected to Create New Website for One Columbus

Mindstream Interactive has been selected to redesign the website for One Columbus (ColumbusRegion.com), the economic development organization for the 11-county Columbus Region. Mindstream Interactive will work in collaboration with the One Columbus team to create an elevated website experience that reinforces the organization's mission of developing and attracting the world's most competitive companies. Additionally, it will help fulfill the organization's mission of growing a highly adaptive workforce in the Region.…

Qualtrics Announces Significant Expansion of the Qualtrics Developer Platform, Extending Its Reach Into 10 Additional Categories

The Qualtrics Developer Platform Is a Core Element of the Qualtrics Partner Network, Providing Best-In-Class Capabilities in More Than 20 Total Categories Including Voice Analytics, User Research, Online Reputation Management, and Community Among Many Others Qualtrics, the leader in customer experience and creator of the experience management category, announced that the Qualtrics Developer Platform (QDP), leveraging the expertise of the Qualtrics Partner Network (QPN), has extended its reach into 10 additional categories…

Sprinklr Improves Customer Implementations With FinancialForce Professional Services Automation Data

Enhanced PSA Usability Enhances the Bottom Line for Sprinklr FinancialForce, the #1 Enterprise Professional Services Automation and the only customer-centric ERP cloud solution, announced that Sprinklr, the world's first Unified Front Office Platform for Modern Channels, has seen an increase in utilization by project managers thanks to FinancialForce PSA's superior usability, resulting in more accurate business data for Sprinklr, which has in turn led to smarter customer implementations globally. Sprinklr was also the…

OneTrust Partners with LexisNexis Risk Solutions to Integrate Identity Verification into CCPA Consumer Rights Fulfilment

Lexisnexis Risk Solutions and Several Other Identity Verification Providers Partner with OneTrust to Streamline the Consumer Request Workflow and Automate the CCPA's Identity Verification Requirement OneTrust launched the OneTrust Identity Verification Partner Program with LexisNexis Risk Solutions and other Identity Verification technology providers. OneTrust's partnership with LexisNexis Risk Solutions and others helps customers speed up the identity verification process to complete consumer requests requirements under…