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customer experience

Customer Experience Market Converging as Qualtrics Extends Its Position as the Clear Market Leader

In Q4 2020, More Than 1,300 Customer Experience Programs Were Launched Using Qualtrics CustomerXM--Which Means More CX Programs Were Launched Using Qualtrics Than All Other Leading Customer Experience Providers Combined Qualtrics, the leader in customer experience (CX) and creator of the experience management category, today announced a record-breaking year for CustomerXM™. Qualtrics CustomerXM allows companies to predict, deliver, measure, and take action to improve the customer experience and impact key business…

Eight Tips for Building Trust With Your Customers

Trust is paramount in the customer-company relationship. However, not all businesses realize how easily it can be lost. From data breaches to privacy concerns to legal and independent investigations, there are many factors that can affect a customer’s trust in a company. In fact, Salesforce’s third State of the Connected Customer report revealed that 84% of customers say the experience a company provides is as important as its products or service. Furthermore, 73% of customers say a company’s trustworthiness matters more…

WooPlus, The Dating App for Curvy People, Announces Results of Online Dating Survey Along with Most Significant Update in Five Years

Cupid's Arrow Hits the Mark as the App Announces Its Most Significant Software Update in Five Years WooPlus, the dating app which connects curvy people, as part of a commitment to deliver top tier customer experience, announced its most significant update in five years, with a fresh, new look and user experience. Launched in 2015, the WooPlus app has long been at the forefront of changing attitudes towards a body-obsessed culture and has one major goal: to provide a user experience that's a destination where curvy …

New Breed Named Elite Solutions Partner by HubSpot

New Breed became a member of the newly-announced Elite tier of HubSpot's Solutions Partner Program. New Breed is one of only six partners to achieve this program level. The new invite-only Elite tier is for partners who are true extensions of the HubSpot team. To reach this level, Partners must have proven their mastery of maximizing the value customers gain from the HubSpot platform. Marketing Technology News: LumApps Partners With Microsoft for a Fully Integrated Office 365 Digital Workplace Solution "This new…

Wirecard Becomes Official Development Partner of SAP to Drive Innovative Customer Experiences

Wirecard Is an Official Development Partner of SAP in the Area of Cloud Solutions Within the Framework of The SAP PartnerEdge Program Wirecard, the global innovation leader for digital financial technology, and SAP, the market leader in enterprise application software, are taking their long-standing partnership to a new level. Wirecard will combine its technologies with individual product divisions of SAP to deliver joint solutions that complete the customer journey and offer new kinds of digital customer experiences.…

MarTech Interview with Harry Chemko, CEO and Co-Founder at Elastic Path

"Marketing and Sales alignment is important but, I think many organizations confuse transparency with successful alignment in a common, shared goal." Journey into Tech Hi Harry, tell us about your journey in technology. You are a pioneer in the Headless Commerce technology market. What inspired you to start with Elastic Path? When we first started Elastic Path, we were building custom applications for clients but a few years in, we realized there was a huge trend developing for brands to sell online. When we looked at…

Brian Pasch, Founder of PCG Companies, To Announce Brian Benstock as 2020 Lighthouse Award Recipient

The Only Award Announced Prior to the Automotive Website Awards, Brian Benstock Is the 2020 Lighthouse Award Recipient Brian Pasch, a leader in digital marketing, education, research, and data intelligence for the automotive industry, is pleased to announce Brian Benstock of Paragon Honda and Paragon Acura as the 2020 Lighthouse Award recipient. This prestigious award, given annually at the AWA Awards Ceremony hosted by Brian Pasch, recognizes well-respected leaders known for making a positive impact on the automotive…

100% of Customers Recommend Snowflake for Third Consecutive Year in Dresner Advisory Services ADI Report

Industry Analytics Research Report Ranks Snowflake as a Leading ADI Technology Provider Snowflake, the cloud data platform, announced for the third consecutive year, Snowflake received a perfect recommend score in the 2020 Wisdom of Crowds Analytical Data Infrastructure (ADI) Market Study after 100 percent of Snowflake customers said they would recommend Snowflake to other organizations. The ADI report is published annually by Dresner Advisory Services, LLC. In 2020 Snowflake maintained a high score across all metrics…

Humans vs. Machines – the Future of Communication

Artificial Intelligence (AI) is increasingly being integrated into everyday life. The technology is so advanced that, in some cases, you may not even realize it is there. Whether this scares you or intrigues you, AI is more life-like than ever before – from robots at airports to security at your grocery store. One industry that is becoming synonymous with the use of AI technology is customer service. Consumers are face-to-face (or voice-to-voice) with chatbots on a regular basis when communicating with brands via their…

Upland Software Acquires Localytics, Raises Guidance

Accretive acquisition adds $20 million in annualized revenues and leading mobile app personalization technology to Upland’s Customer Experience Management Cloud Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired Localytics, a leading provider of mobile app personalization and analytics solutions. With Localytics, Upland’s Customer Experience Management (CXM) Cloud sets the bar for rich mobile experiences, personalization, and real-time sentiment analysis across every digital…

Glovo Delivers Optimal Customer Experience With 2,400 Agents on Talkdesk Enterprise Cloud Contact Center

Talkdesk’s flexible, scalable and reliable cloud solution increases customer service capabilities for fast-growing mobile app delivery service in more than 20 countries  Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced Glovo selected Talkdesk as its contact center solution. Glovo is an on-demand courier service that purchases and delivers any product through its mobile app. As one of the fastest-growing delivery players in Europe, Hispanic America and Africa, with more than 2,400 agents…

MoneyGram Launches Online Presence in Singapore

Company Continues to Expand Its Digital Services in Asia Pacific Through Industry-Leading Technology and Consumer-Centric Products MoneyGram International, Inc., a global leader in cross-border P2P payments and money transfers, announced the expansion of its leading digital capabilities with the launch of its website in Singapore to enable consumers to quickly and easily send money across the globe. "Accelerating digital growth and growing our direct to consumer business is core to our company strategy," said Kamila…

Zendesk Relate to Convene CX and CRM Leaders in Miami in March

Annual conference will showcase latest Zendesk innovations and feature Guy Raz as well as speakers from Spanx, Netflix, Logitech, StitchFix and more Zendesk, Inc. announced it is bringing its annual global user conference, Relate, to Miami on March 3-5, 2020. The event gathers thousands of attendees for three days of education on how companies can build positive, long-term relationships with their customers. To reserve your spot, use code JoinRelate20 to register here. “Consumers today are demanding that every…

UserTesting Names Matt Zelen Chief Customer Officer and Jamie Anderson as Chief Growth Advisor

UserTesting Continues to Attract Top Tier Leadership Talent Poised to Drive Another Year of Impressive Global Growth and Expansion UserTesting, the leading provider for on-demand human insights,  announced the appointment of two executives to the C-Suite. Matt Zelen joins the company as Chief Customer Officer. In this role, Zelen will lead global customer success initiatives and drive UserTesting’s customer implementation, enablement, and training programs. Jamie Anderson, former Marketo executive, will join the company…

Comcast California Adds Two New Executives to Its Senior Leadership Team

Two New Vice Presidents to Lead Technical Operations and Human Resources Comcast California has named two new vice presidents to its senior leadership team. The appointments include Sonya Echols, Vice President of Human Resources and Mike Burnett, Vice President of Technical Operations. “We are thrilled to have leaders like Sonya and Mike join our top-notch California regional senior leadership team” Tweet this Sonya Echols is the new Vice President of Human Resources for Comcast California and will lead a team of…

PRODWARE EXPOSE 2020: A High-tech Event for Mid-market Companies Focused on the Customer and User Experience

Prodware hosted mid-market businesses at EXHIBITION 2020, an event dedicated to innovation. Over the course of this interactive, half-day conference, Prodware’s Innovation & Business Solutions Division presented the most innovative solutions in its industry, developed using disruptive technologies. A deep dive into innovation Innovation, which is at the core of Prodware’s identity, can impact a company’s structure, productivity and cohesion. Marketing Technology News: NAPCO Report Points to Unique Customer…

Second Phase Introduces AI-driven Automatic Product Recommendations for B2B Web Store

eCommerce Solution Creates Upsell and Cross-Sell Opportunities, Driving Sales Second Phase, a Billtrust solution and the leader in B2B eCommerce for wholesale distribution companies, has added artificial-intelligence (AI)-based Automatic Product Recommendations to their web store offering, creating upselling and cross-selling opportunities to drive sales, as well as a differentiated customer experience. Marketing Technology News: ZypMedia Expands Product and Engineering Leadership Team Using past buying behavior to…

ConvergeOne and NICE Announce Launch of Customer Engagement Optimization Services (CEOS)

ConvergeOne, a leading global IT services provider of collaboration and technology solutions, announced that it has partnered with NICE to launch the first release of its Customer Engagement Optimization Services (CEOS) offering. CEOS phase 1 is comprised of two solutions from NICE, the world's leading provider of cloud and on-premises enterprise software solutions, namely  Interactive Voice Response Optimization (IVRO) and Nexidia Analytics. CEOS phase 1 provides solutions for optimizing the performance of contact…

Qualtrics Appoints Customer Experience Industry Veteran to Run its Market-Leading CustomerXM Business

New Qualtrics CustomerXM leader Brian Stucki Will Leverage His Extensive Background in Customer Experience Solutions and Enterprise Customer Success to Continue Qualtrics' Unprecedented Growth and Leadership in the Customer Experience Industry Qualtrics, the leader in customer experience and creator of the experience management category, today announced the appointment of customer experience (CX) industry veteran Brian Stucki to lead the Qualtrics CustomerXM™ business. Stucki is responsible for leading the global…

Fusion Emerges with Expanded Enterprise Agreements in Key Verticals

Increased Revenue Commitments Demonstrate Continued Customer Confidence Fusion, a leading provider of integrated cloud communications and managed network services, announced today that it has renewed and expanded multiple high value, long-term service agreements with major customers in key verticals, including e-Commerce, Transportation and Human Resource Management.  These customers cited Fusion's comprehensive and fully integrated Single Source Solutions, experienced technology professionals and live, 24 x 7 x 365…