Browsing Tag

customer experience

Accedian Takes EMEA Leadership to the Next Level, Solidifying Presence in the Region as 5G and Edge Opportunities Explode

Gerhard Auer Appointed to Lead the EMEA Region Based on Proven Excellence in Delivering Revenue-Generating Performance Management and Customer Experience Solutions Accedian, the leader in performance analytics and end user experience solutions, announced Gerhard Auer has joined the company as Vice President of Sales for EMEA and will lead the company's business in the region. Gerhard will capitalise on Accedian's continued growth in the region and will be responsible for bringing a strategic and unified focus to the…

transcosmos Partners with TerraSky in Offering Salesforce Deployment & Development Services

Forms a Collaborative Relationship That Lets Clients Improve Their Customer Experience at Speed transcosmos inc. has partnered with TerraSky Co., Ltd. (Headquarters: Tokyo, Japan; President & CEO: Hideya Sato) to help clients deploy and develop Salesforce. The two companies will powerfully assist clients in improving their customer experience (CX). Marketing Technology News: Video-on-demand (VOD) in the Car with the Worldwide Introduction of Cinemo Web Browser Pro for Automotive In recent years, contact centers…

26-Year Contact Center And Customer Experience Industry Veteran Joins Forces With PACE Leadership

Growth and expansion of industry demand spawns new communities, events, learning, leadership concepts, and Corporate CX Council Leadership Summit to non-profit trade association Today, the Professional Association for Customer Engagement (PACE) the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center, announces the addition of Christa Heibel to the PACE Team in an Interim Executive Director role to support strategic initiatives and member…

LendingPoint Chooses Vonage’s Unified Communications and Contact Center Solutions to Drive Growth and Transform Customer Experiences

Deal to lower costs and power connections for LendingPoint's global workforce Vonage, a global business cloud communications leader, today announced that LendingPoint, a data and technology platform provider for financial institutions, has chosen Vonage for its unified communications and contact center solutions to power all of LendingPoint's communication channels. "We're delighted to be working with an award-winning, technology company like LendingPoint. We've been watching their growth journey and are excited to see…

AlmavivA Lauded by Frost & Sullivan for its Strong Focus on Customer Experience in the Latin American Contact Center Market

AlmavivA makes significant improvements to clients' operations and ownership experience through the use of advanced technologies and a wide footprint Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan recognizes AlmavivA with the 2020 Latin American Competitive Strategy Innovation and Leadership Award for its emphasis on service improvements. Its use of advanced technologies, reimagined services portfolio, superior agent experience, and geographically…

Ready or Not! a Quick Guide to CCPA and How Brands Can Prepare

Consumer expectations of online advertising are rising; yet, many reports reveal brands don’t deliver on these expectations. Accenture states that over 60 percent of customers have stopped doing business with at least one company because of poor customer experience. What’s more, there have been instances of highly publicized data misuses and privacy breaches, which combined have led to an environment of consumer distrust. This loss of trust has ushered in a new era of Digital Marketing, marked by consumers’ heightened…

Merkle Launches Promotion and Loyalty Solutions Division, Expanding Its Foothold in Loyalty Marketing

Business line created from integration of HelloWorld and Merkle Loyalty Solutions Group  Merkle, a leading technology-enabled, data-driven performance marketing agency, announced the launch of its new Promotion and Loyalty Solutions division. Committed to global leadership in loyalty marketing, the agency has created the division through the integration of digital marketing solutions provider HelloWorld and Merkle Loyalty Solutions Group. As a result of this integration, both legacy brand names will sunset, and the group…

Restaurants Get Ready: Sales Increase 65% on Valentine’s Day, but Servers Want the Night off

Upserve and 7shifts have collaborated on a Valentine's Day guide filled with data and insights to help restaurateurs make better business decisions during this restaurant-centric holiday. Upserve's data team pulled the numbers on Valentine's Day's most ordered items, table turn times, ticket sales, and more. Understanding what guests are looking for in a Valentine's Day experience will help restaurant owners, managers, and chefs craft the perfect menu, create an ideal customer experience, and bring in more guests.…

MarTech Interview with Angie Mistretta, CMO at AppDynamics

"Purchasing and interactive decisions made on mobile apps and online will be largely determined by the quality of the digital experience in 2020 and beyond." Journey into Tech Hi Angie, tell us about your role and journey into Technology. What inspired you to take up the role at AppDynamics? I started in Tech Marketing early in my career. Moving from Telecom to Video conferencing and then Cisco (via the Tandberg acquisition). The move to AppDynamics was a great next step. I wanted to work in a high growth business…

TELUS Corporation Completes Acquisition of Competence Call Center through TELUS International

Merger adds significant scale, growth and diversity to TELUS International  TELUS Corporation and its global arm, TELUS International - a customer experience innovator that designs, builds and delivers next-generation digital solutions for some of the world’s most established brands,  confirmed the close of their previously announced acquisition of Competence Call Center (CCC). TELUS International now holds a 100% interest in CCC. The merged company has an expanded portfolio of customer experience, digital…

Amdocs Announces CES20, the Disruptive Cloud-Native Version of Its Market-Leading Customer Experience Suite

CES20 Accelerates Service Providers’ Journey to the Cloud and Powers Move From Legacy Systems to a Leading Microservices-Based Suite; CES20 Capabilities Already Adopted at Leading Providers Around the World Amdocs, a leading provider of software and services to communications and media companies, announced the release of Amdocs CES20, a fully cloud-native, microservices-based version of its market-leading customer experience suite. Designed to run on any combination of major public and private clouds, CES20 offers service…

KT Selects Amdocs CatalogONE Cloud-Native Solution to Rapidly Create and Launch New 5G Services

Solution Provides Operators the Business Agility to Quickly Introduce Differentiated 5G Use Cases and Shape New Connected Society Experiences Amdocs, a leading provider of software and services to communications and media companies, announced that KT Corporation, the largest quad-play service provider in South Korea, has started to upgrade and migrate their existing product catalog to Amdocs CatalogONE. This solution enables operators to create, deploy, test and launch new services at a much faster pace and quickly take…

Amdocs Partners with Orange Spain to Transform Time-to-Market and Customer Relationships Across its Multiple Brands

Orange Spain Chooses amdocsONE For Faster Innovation and Agile Operations Amdocs, a leading provider of software and services to communications and media companies, announced that Orange Spain has chosen Amdocs’ digital portfolio to drive new services and revenue in the digital economy. The project encompasses a large-scale IT and business transformation, including a multi-year contract with managed services, the managed upgrade of tens of legacy systems, and technology provided by multiple partners. Amdocs’ open and…

Enterprises Across the Globe Look to Improve Customer Experience

ISG Provider Lens Report Finds Companies Turning to Digital Business Providers for Help With Artificial Intelligence, Blockchain and the Customer Journey Enterprises across the globe are looking for digital business partners to help them improve customer experience while also leveraging emerging technologies like artificial intelligence and blockchain, according to a new report published today by Information Services Group, a leading global technology research and advisory firm. The 2019-2020 ISG Provider Lens Digital…

Nudge Rewards Continues Rapid Growth Trajectory With Appointments of New CRO and Industry Veteran Board Members

Nudge Rewards, a leading solution in mobile frontline communication for experience-driven brands, today announced the addition of a new Chief Revenue Officer and two new board members to its leadership team to build on aggressive revenue plans, following record growth in 2019. Brennan Wilkie joins the company as Chief Revenue Officer and Bryan Pearson and David Brennan join as new members of the board. Over the past three years, the company has seen brands increasingly realize the need for more relevant and effective ways…

Deltapath’s Noise Cancellation Gateway Helps Businesses Improve Communication and Collaboration Over Phone Calls and Fuels Artificial…

Deltapath, a Unified Communications company, specializing in revolutionizing the way organizations and people communicate, announced their Deltapath Noise Cancellation Gateway is set to release in the first quarter of 2020. The Noise Cancellation Gateway leverages Dolby's renowned audio expertise and technology. It filters nonhuman voices and focuses on improving two major areas garnering a lot of attention: voice calls and artificial intelligence. Voice calls remain a popular mode of communication, but the new…

Macorva Unveils People-Focused Customer Reviews to Help Companies Reward Service and Drive Retention

People-Focused Tool Delivers Simple Surveys via SMS to Make CX Rating Easy & Measurable Macorva, the people-focused feedback company, launched its new Macorva CX customer feedback platform, the first solution that allows companies to gather actionable customer experience ratings that tie their feedback directly to individual employee service. With Macorva CX, companies can gather customer reviews based on specific interactions to motivate and reward outstanding employee service or identify churn risks and rekindle…

Namogoo Announces Integration With Salesforce Commerce Cloud to Prevent Customer Journey Hijacking

Integration allows the easy deployment of Namogoo's leading Customer Hijacking Prevention solutions to enhance the online customer experience Namogoo, a company pioneering Customer Hijacking Prevention and protecting user privacy for online enterprises, announced its certified integration with Salesforce Commerce Cloud to protect online businesses from the widespread problem of client-side ad injections that cut into their bottom lines. The integration allows customers to easily implement Namogoo's solution to protect…

Freshworks Launches Freshsuccess: First CRM Vendor to Add Customer Success to Software Suite

Software Completes Freshworks' Customer-For-Life Cloud Platform to Help Teams Focus on Customer Results and Preventing Churn Freshworks Inc., the customer engagement software company, has announced the general availability of Freshsuccess, becoming the first CRM vendor to natively integrate customer success software into its portfolio for complete customer engagement from first touch to latest inquiry. With Freshsuccess, organizations will be able to improve customer results, prevent churn and identify sales…

McorpCX, Inc. Announces Executive and Board Changes

Customer experience solutions company McorpCX, Inc. has announced several changes to the Company's executive leadership and board of directors composition. Mr. Matthew Kruchko has been appointed as the Company's President and Chief Executive Officer effective on February 3, 2020. In connection with this appointment, Mr. Gregg Budoi, the Company's Interim President and Chief Executive Officer, resigned from both positions. Marketing Technology News:  Newgen Enhances its Communication Offering for Superior Customer…