The Un-Carrier Once Again Ranks No. 1 for Full-Service Performance as Customers Love Shopping with T-Mobile the Most – in …
SugarCRM Hires Veteran Software Executive John Donaldson as Chief Financial Officer
SugarCRM Inc., the company that helps organizations deliver exceptional customer experiences, announced the addition of John Donaldson as Chief Financial …
SugarCRM Driving the Future of Customer Experience With Powerful Products and New Vision
Company Continues to Evolve Its Business with Intelligent CX Platform, No-Touch Information Management and Continuous Cloud Innovation SugarCRM Inc., a …
ClearSlide Enables Marketing and Sales Teams with New Insights, Intelligent Search, and Boosted Productivity
With Significant Investment into Artificial Intelligence, Clearslide’s Summer 2019 Release Offers New Innovations to Help Businesses Unlock New Possibilities for …
Zendesk Releases Benchmark Reports on the Biggest Gaps in Customer Experience for Small and Midsize Companies
New Research Shows Fast Growing Small Businesses and Midsize Companies Are 40 to 60 Percent More Likely to Take an …
Five9 to Provide Extraordinary Customer Experiences Using Microsoft Teams
Five9, Inc., a leading provider of the intelligent cloud contact center, announces that Microsoft has selected Five9 as a strategic …
Quad Helps Accelerate the Future of Commerce, Announces Strategic Partnership With the dtx Company
Quad/Graphics, Inc. announced that it has made a strategic investment and entered into a long-term partnership with the dtx company …
Salesforce Research: State of Connected Customer Redefines Customer Experiences
Salesforce, the global leader in CRM, released the third edition of its State of the Connected Customer report capturing insights …
Infobip Launches Rich Communications Services With Google to Businesses in Mexico
RCS Enabled Customer Experiences Gain Foothold in Mexico Infobip, a global cloud communication company for businesses and a leader in …
Qualtrics Announces New XM Integration with Adobe Experience Platform Launch
New Qualtrics Extension Helps Organizations Using Adobe Experience Platform Launch Create and Deploy Feedback Intercepts Across All Their Digital Properties …
Marketing and Ops: Leveraging A Brands Most Powerful Duo
Successful brands are relying on strong collaboration between Marketing and Operations. At least that’s what I learned from working with …
8×8 Introduces Service Management for Contact Centers to Help Organizations Provide Best-in-Class Customer Experiences
New service launches at ICMI Contact Center Expo 2019 8×8, Inc., a leading cloud provider of voice, video, chat and …
TechBytes with Shrenik Sadalgi, Director of Next Gen Experiences, Wayfair
Tell us about your role and the team/technology you handle at Wayfair. As Head of Next, I lead Wayfair’s effort …
The Three Promises Every Marketer Must Make
We’re moving into a golden era for marketing. Post-GDPR, organizations have finally shifted away from the use of third-party data …
Consumers Report Small Businesses Excel at Customer Experience, New 8×8 Research Finds
8×8’s Consumer Survey Ahead of Small Business Week Finds That Small Businesses Consistently Outpace Larger Competitors in Customer Experience 8×8, …
Utilizing Marketing Data to Create Emotional Customer Loyalty
Throughout the buying process, each interaction a customer makes with a brand results in multiple data points. Email clicks are …
SugarCRM Announces Game-Changing Product Enhancements to Accelerate Growth, Improve Business Performance and Deliver Exceptional Customer Experiences
New Optimization Features Empower Customers to Process Up to 70% More Sales and Services Transactions SugarCRM Inc., the company that …
Lytics Audience Discovery Unlocks Insights That Drive Outstanding Customer Experiences
Lytics, the leading Customer Data Platform (“CDP”) for marketers, announced the release of Audience Discovery, enabling enterprise marketers to unlock …
Accenture Interactive Accelerates its Mission to Reinvent Agency Model by Agreeing to Acquire Creative Agency, Droga5
Iconic Agency will Bring Additional Depth in Brand Thinking and Creativity to the World’s Largest Experience Agency Accenture has entered …
DEG and SessionM Partner to Deliver Smarter Interactions and Impactful Customer Experiences
Powerhouse Platform and Strategic Expertise Will Provide Consumer Brands with a Deeper Level of Loyalty Engagement Full-service digital agency DEG, …