Salesforce, the global leader in CRM, released the third edition of its State of the Connected Customer report capturing insights …
Infobip Launches Rich Communications Services With Google to Businesses in Mexico
RCS Enabled Customer Experiences Gain Foothold in Mexico Infobip, a global cloud communication company for businesses and a leader in …
Qualtrics Announces New XM Integration with Adobe Experience Platform Launch
New Qualtrics Extension Helps Organizations Using Adobe Experience Platform Launch Create and Deploy Feedback Intercepts Across All Their Digital Properties …
Marketing and Ops: Leveraging A Brands Most Powerful Duo
Successful brands are relying on strong collaboration between Marketing and Operations. At least that’s what I learned from working with …
8×8 Introduces Service Management for Contact Centers to Help Organizations Provide Best-in-Class Customer Experiences
New service launches at ICMI Contact Center Expo 2019 8×8, Inc., a leading cloud provider of voice, video, chat and …
TechBytes with Shrenik Sadalgi, Director of Next Gen Experiences, Wayfair
Tell us about your role and the team/technology you handle at Wayfair. As Head of Next, I lead Wayfair’s effort …
The Three Promises Every Marketer Must Make
We’re moving into a golden era for marketing. Post-GDPR, organizations have finally shifted away from the use of third-party data …
Consumers Report Small Businesses Excel at Customer Experience, New 8×8 Research Finds
8×8’s Consumer Survey Ahead of Small Business Week Finds That Small Businesses Consistently Outpace Larger Competitors in Customer Experience 8×8, …
Utilizing Marketing Data to Create Emotional Customer Loyalty
Throughout the buying process, each interaction a customer makes with a brand results in multiple data points. Email clicks are …
SugarCRM Announces Game-Changing Product Enhancements to Accelerate Growth, Improve Business Performance and Deliver Exceptional Customer Experiences
New Optimization Features Empower Customers to Process Up to 70% More Sales and Services Transactions SugarCRM Inc., the company that …
Lytics Audience Discovery Unlocks Insights That Drive Outstanding Customer Experiences
Lytics, the leading Customer Data Platform (“CDP”) for marketers, announced the release of Audience Discovery, enabling enterprise marketers to unlock …
Accenture Interactive Accelerates its Mission to Reinvent Agency Model by Agreeing to Acquire Creative Agency, Droga5
Iconic Agency will Bring Additional Depth in Brand Thinking and Creativity to the World’s Largest Experience Agency Accenture has entered …
DEG and SessionM Partner to Deliver Smarter Interactions and Impactful Customer Experiences
Powerhouse Platform and Strategic Expertise Will Provide Consumer Brands with a Deeper Level of Loyalty Engagement Full-service digital agency DEG, …
LogMeIn Forges Path to Eliminate CX Barriers with Bold360 Real-Time Agent Collaboration
LogMeIn furthered its vision to improve customer experience by delivering new tools that enable agents to work together to solve …
Segment Raises $175 Million Series D to Liberate Customer Data from CRM and Usher in a New Era of Customer Relationships
Funding Will Be Used to Introduce Customer Data Infrastructure (CDI) to New Markets and Deliver Customer Experiences That Respect Preferences …
Cloudinary Expands Media Management Solution for e-Commerce
Company’s Dynamic Media Platform Makes it Easier for Online Brands and Retailers to Create and Accelerate the Delivery of Engaging …
Branch Announces New Client Relationship: Adobe Creative Cloud
Branch’s Best-In-Class Deep Linking and Attribution Services to Deliver Better Customer Experiences and Measurement Across Adobe Creative Cloud Branch announced …
Domo Unveils the Domo IoT Cloud to Help Customers Harness the Full Potential of IoT Data
Domo announced the Domo IoT Cloud, a new offering which taps the power of the Domo platform to help customers …
Bluedot Integrates with Oracle to Provide Location Data that Traditional Marketing Platforms Have Not Utilized Before
The Integration Makes It Easier for Marketers to Take Advantage of Contextual and Personalized Messaging using Precise Location Data Bluedot, …
Oracle Applauds Creators of Legendary Customer Experiences
Annual 2019 Markie Awards Honor the Movers, Shakers, and Experience Makers Across Marketing, Commerce, Sales and Service To celebrate the …