customer experiences

BPI Network, CMO Council and Daon to Drive Global Conversation on Modernizing Cross-Channel Authentication to Advance Customer Experiences, Revenue and Risk Management The critical need to simplify and unify the way companies recognize…
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While most organizations surveyed say automation has affected their business positively, only 13% see intelligent automation as a necessity to gain competitive edge Emergn, a global digital business services firm helping companies deliver…
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Consumers seek consistent communication and offers both in-store and online this year Redpoint Global, a leading software provider that helps brands deliver revenue-generating and personalized customer experiences, today…
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Enabling AI-Powered Client Interactions Across Digital Voice and Messaging Channels Movius, a leader in secure, mobile unified communications, acquires Intentico, a technology company that specializes in AI-based cognitive customer…
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Communications Platform-as-a-Service provider collaborates with IBM to add voice capabilities in its intelligent virtual agent IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) provider, announces its omni-channel…
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Hargis brings 20+ years of experience leading enterprise revenue operations to Tealium Tealium, the industry-leading customer data platform, announced Michael Hargis has joined the organization as Senior Vice President of Revenue…
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Brierley, a leading customer loyalty and engagement company, announced the evolution of their Customer Engagement practice. True to its mission of Transforming Loyalty, Brierley is leveraging their 35+ years of engagement and…
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Company's record growth demonstrates accelerated demand by top global brands for UX validation technology. WEVO, the user experience platform for rapid validation of digital customer experiences, today reported record sales for the first…
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100% Bookings Growth, Product Innovation and Industry Recognition Cement Invoca as leader of $4.8 billion conversational intelligence market Invoca, the leading Active Conversation Intelligence platform for revenue teams, announced record…
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Company Hires Jason Perlewitz as VP of Technical Operations and Tony Cetera as Senior Director of Information Security Khoros, an award-winning leader in digital-first customer engagement software and services, today announced that it has…
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- Accedian to become an official member of the Cisco DevNet SolutionsPlus Program Accedian, a leader in performance analytics, cybersecurity threat detection, and end user experience solutions, today announced a strategic collaboration…
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Raydiant and Talkdesk Partner, Bringing Hoopla by Raydiant Gamification and Performance Management to Contact Centers Looking to Build a High-Performance Culture. Marketing Technology News: Helium 10 Announces New Amazon Advertising…
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Customers can now leverage unified data to personalize customer experiences across channels. Medallia, Inc. , the global leader in customer and employee experience, announced it has launched Medallia Marketing Experience on Salesforce…
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The end of third-party cookies is indeed a big change that requires urgent attention by businesses. Deprecation of the use of third-party cookies in browsers has been delayed to 2023 due to the complexity of the move for many…
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Company Received Highest Score Possible in Six Criteria Ansira Partners, Inc. ("Ansira"), an independent global marketing services and solutions company, was named a Strong Performer in The Forrester Wave™: Loyalty Service Providers, Q3…
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Report shares results of nationwide study of 400 senior marketing leaders 3Q Digital, the disruptive growth marketing agency that transforms brands into market leaders, announced the release of its 2021 Growth Marketing Report. This…
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Addition to the Digital Catalog Will Streamline Enterprise Client Experience in Billing & Procurement ActionIQ, the leading Enterprise Customer Data Platform (CDP), announced its selection as an Amazon ISV Accelerate Partner and its…
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BLEND360 launches a new SEO capability built to leverage its deep expertise in data science, data engineering and business intelligence, to be combined with cutting edge SEO capabilities designed for enterprise brands. Marketing…
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Simon Named In Overall Leader, Momentum and Best Support for Mid-Markets for Second Consecutive Quarter Simon Data, the market-leading data platform provider that delivers the next generation of personalized customer experiences for…
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Partnership enables agents and insureds to have more seamless, efficient experiences Glia, a leading provider of Digital Customer Service, announced that it has partnered with Duck Creek Technologies a leading provider of SaaS insurance…
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