customer experiences

Bloomreach, the leader in commerce experience, and Exponea, the leading Customer Data and Experience Platform (CDXP) provider, announced that they are entering a strategic partnership. Both Bloomreach and Exponea have experienced significant growth as a result of the recent surge in digital commerce and online shopping worldwide. The Bloomreach Experience Platform (brX) drives over $200 billion in digital commerce experiences across many of the world's largest online retailers, brands, distributors, and B2B manufacturers -…

Fabric, a headless commerce platform purpose-built for growth, launched its cloud-native experience and commerce product suite and announced $9.5 million in seed funding led by Redpoint Ventures, with participation from Sierra Ventures and Expa. In addition, e-commerce executive Faisal Masud, who led multi-billion-dollar commerce businesses at Amazon, eBay, Groupon, and Staples, has joined the company as CEO. Alex Bard, partner and managing director at Redpoint Ventures, and Tim Guleri, managing partner at Sierra Ventures,…

Hi Rob, Tell us about your current role and the team and the technology you are responsible for at Treasure Data. I lead Treasure Data’s product group. We have a great team of people, including product management, product design, documentation and product operations. My key responsibility is to set the vision roadmap for this creative and collaborative team. That includes establishing the priorities and design direction of the Treasure Data CDP product.  How would you compare the CDPs of 2015 with those available in…

High levels of Employee Experience earn Avtex a place in NBRI's Circle of Excellence The National Business Research Institute (NBRI) is pleased to welcome Avtex to the NBRI Circle of Excellence. The NBRI Circle of Excellence Award recognizes organizations with high levels of Employee Experience (EX). To qualify for this honor, the organization must score at or above Stretch Performance which is at the 75th percentile of their industry, or the organization must improve a statistically significant 5 or more percentiles at the…

Lifesight, a customer intelligence company, officially launched it's brand new customer intelligence platform globally. With the current crisis affecting millions of businesses globally, there is a huge demand for accurate and fresh consumer data that can help businesses understand customer behavior change and how to market to them in the new normal. With that in mind, Lifesight's newly updated platform aims to help brands and enterprises solve this problem by leveraging identity resolution and data enrichment to power their…

Former Deloitte Digital MD takes the helm for in-housing company’s next big steps Filter, a Merkle Company and top in-house marketing partner to leading global brands, announced the appointment of Todd Paris as CEO. This pivotal hire follows a transformational period focused on scaling and re-shaping the 30-year-old company, which led to Filter’s acquisition by Merkle in January 2019. Paris brings nearly 30 years of industry experience as a service and product focused leader, having worked for global digital brands such…

Data gravity, or the propensity for bodies of data to draw an expanding swath of applications and services into closer proximity, has been identified as a key megatrend impacting enterprises and service providers over the next decade, according to recently published research.  Data gravity may affect an enterprise's ability to innovate, secure customer experiences, and even deliver financial results on a global scale.  The Data Gravity Index measures the creation, aggregation, and private exchange of enterprise data and…

Okta, the leading independent provider of identity for the enterprise, at Okta Showcase, further extended its Okta Devices Platform Service capabilities to developers through the Okta Devices SDK. Using the Okta Devices SDK, developers can enable passwordless authentication through branded push notifications with biometric capabilities, minimizing friction for end-users, and increasing security posture. Now, developers can leverage the power of Okta Verify to build customized, secure, and seamless login experiences for their…

Personalization and Advanced Recommendations Drive 100% Increase in Revenue Per Session Kibo, a leader in unified commerce, announced that customer Helly Hansen increased performance in the U.S. and Europe with personalization from Kibo Personalization, powered by Monetate and Certona. Helly Hansen, the Norwegian producer of outdoor and workwear gear, sells directly to customers in 19 stores around the world; as well as to an international audience online. The marketing team at the company’s Norwegian headquarters and…

Airkit, the world’s first Low-Code Platform for Customer Engagement, announced general availability of its solution for building customer experiences with $28M in funding from Accel, Emergence Capital, and Salesforce Ventures. Airkit CEO Stephen Ehikian and CTO Adam Evans were previously the COO and CTO/co-founder, respectively, of RelateIQ, a relationship intelligence company acquired by Salesforce.com in 2014. Airkit already counts SkipTheDishes, Turo, Agero, EZR, a Fortune 500 Insurance Company and a Fortune 1000 Bank…

Radial prioritizes safe working conditions with anticipated holiday ecommerce surge Radial, a bpost group company, the leader in omnichannel commerce technology and operations, announced its plan to bring on nearly 2,000 entry-level fulfillment center workers in Martinsville, Virginia to support unprecedented ecommerce demand this holiday season. Seasonal workers will be responsible for processing online orders - including picking, sorting, packing and shipping - all in a fun team environment leveraging cutting-edge…

Customer Touch Point (CTP) has improved customer experiences globally by combining honest, respectful expertise, a get-things-done mentality, and powerful technology partnerships. Zappix customer self-service experiences and digital patient engagement solutions represent yet another powerful partnership to enhance the frictionless user experiences Customer Touch Point has delivered for years. With fast, intuitive, and digital automation, Zappix solutions deliver the CX consumers want through the channel they prefer.…

Partnership gives financial services clients access to additional data sources that can improve marketing results, reduce fraud and boost ROI Acxiom, the customer intelligence company whose data-driven solutions create business growth by enabling better customer experiences, today announced a new partnership with Demyst, the leading external data marketplace for financial institutions. This data solution will allow financial services companies to easily find and evaluate data from hundreds of high-quality data sources to…

Report highlights aspects including the scalability of the modern marketing technology platform and real-time versus relevant-time experiences Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, released its Q3 2020 Customer Engagement Report. The report explores the modern marketing technology platform, how it is implemented, and how marketers feel their platforms deliver engaging customer experiences. Merkle’s research also explores the balance of real-time versus…

Fast, intuitive, and effective Zappix customer self-service experiences further enhance the frictionless customer experiences HGS Digital delivers with its suite of products and services. With a deep understanding of people and technology as well as business processes including collections and proactive customer care, HGS Digital empowers its customers with intuitive, automated solutions that leverage Zappix capabilities. “We are thrilled to be partnering with Zappix to enhance the consumer journey via their mobile…

Customer Success Department to become the voice of the customer Hyland, a leading content services provider, has promoted Susan deCathelineau to Senior Vice President, Chief Customer Success Officer. Leading this next evolution of Hyland's Customer Success Department, deCathelineau will focus on helping customers gain long-term competitive advantages by leveraging the breadth and depth of their technology investment. In her role as the Chief Customer Success Officer, deCathelineau will report to Hyland's Executive Vice…

The 5 Trends, 5 Minutes: Cyber & Fraud Podcast will feature industry leaders focused on fraud prevention, payments, eCommerce and more Kount, the leader in fraud prevention and identity trust, today announced a new podcast called 5 Trends, 5 Minutes: Cyber & Fraud. The weekly show features the top five headlines in cybersecurity, fraud prevention, eCommerce and payments, as well as an interview with industry experts breaking down key topics. The new podcast equips listeners with best practices and insights to…

Pre-built integrations and joint go-to-market initiatives will provide customers the performance, scalability and security needed to deliver today's content-heavy digital customer experiences Contentstack, the leading Content Experience Platform (CXP), and Gatsby, a modern web framework for creating high-performance websites and applications, announced a strategic partnership. This alliance will allow enterprises to accelerate digital experience innovation by creating modern high-performance websites that are optimized…

Radial prioritizes safe working conditions with anticipated holiday ecommerce surge Radial, a bpost group company, the leader in omnichannel commerce technology and operations, announced its plan to bring on more than 2,500 entry-level fulfillment center workers in Brownsburg, Indiana just outside Indianapolis to support unprecedented ecommerce demand this holiday season. Seasonal workers will be responsible for processing online orders - including picking, sorting, packing and shipping - all in a fun team environment…

PagerDuty, Inc., a global leader in digital operations management, announced a new customer service solution, built specifically for teams responsible for ensuring great customer experiences. This is the first DigitalOps solution for customer service agents on the frontline who need to proactively and automatically initiate response processes to resolve cases faster. By collaborating directly with Dev and ITOps teams, while keeping customers informed, customer service teams can both improve productivity, and protect their…