customer experiences

AI-powered voice technology is redefining customer interactions; Brands have a small window of opportunity to be at the forefront of the next iteration of customer experience Imagine a world where customers literally didn’t have to…
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In this Q&A, Joyce Gordon, Head of Generative AI, Amperity chats about effective AI-powered marketing and why this relies on high-quality underlying data. What does AI-powered marketing using poor quality data look like? Let’s…
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Prove’s solutions can help businesses make their online customer experiences faster, easier and more secure. Prove Identity, Inc. ("Prove"), the global leader in digital identity, today announced that its digital customer experience,…
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Reimagined partner program will better enable SIs to drive growth and profitability, while helping customers realize their full potential with data streaming Confluent, Inc., the data streaming pioneer, announced Accelerate…
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New Tools Streamline Contact Center Workflows and Improve Agent and Customer Experiences Five9, provider of the leading CX intelligent platform, announced enhancements to its integration with Zendesk Talk Partner Edition…
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New research finds 64% of US shoppers say AI has improved their retail experiences — a 25% rise in positive sentiment from 2023 SAP Emarsys today announces its AI Product Finder, a new tool that revolutionizes how brands recommend…
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Bloomreach, the platform fueling limitless e-commerce personalization, announced it has grown its partnership with Google Cloud to further enhance Bloomreach Discovery, AI-powered search and merchandising used by e-commerce businesses…
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Brands Can Now Increase CX Automation with the Verint Open Platform Integrated with Webex Contact Center Verint®, The Customer Engagement Company®, announced its expanded partnership with Webex by Cisco through the…
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A seasoned leader with over 25 years of experience scaling high-growth companies globally, Suzuki will accelerate Glassbox's position in leading AI-fueled customer intelligence Glassbox, a leading provider of digital…
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In 2016, while my wife and I were planning a beach getaway in New York, we hit a snag with our car rental. Despite our efforts, we found ourselves stranded without wheels due to unhelpful customer service and a lack of available vehicles.…
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Analyzing consumer preferences and behavior to understand their wants and needs – and then being able to actually meet those needs exactly where and when they need them – is considered ‘the promised land’ for marketers and customer…
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Akamai Technologies, Inc., the cloud company that powers and protects life online, released a new State of the Internet (SOTI) report. Lurking in the Shadows: Attack Trends Shine Light on API Threats highlights the array of attacks that are…
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Company growth highlights commitment to improving customers’ productivity With over two decades of marketing experience, Jenkins brings expertise in leading high-performance teams and fueling growth for innovative companies. Before…
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Monetate for Merchandisers is the industry’s only solution with integrated product recommendations, social proof marketing, dynamic bundling, product finders, and personalized search. Monetate, the leading personalization…
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Unlock smarter marketing with AI-powered automation Klaviyo, the company that powers smarter digital relationships, announced the launch of Klaviyo AI. Klaviyo AI, complete with industry-leading features, empowers businesses to unlock…
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New York headquartered Darwin CX, a SaaS solution and services provider for publishers looking to evolve towards an increasingly digital future, hires industry veteran Cary Zel as President overseeing its Client Success and Sales divisions.…
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Advertisers and marketers in today's world are forever striving to discover new and inventive ways to improve the performance of their campaigns while facing a rapidly changing environment that is data driven. In this data driven…
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Fifth annual Customer Data Platform Report shows embracing CDPs that are interoperable with data warehouses is key to capitalizing on AI Businesses are integrating customer data platforms with AI and analytics to…
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New Platform Capabilities Address the Needs of An Organization’s Employees Outside the Contact Center that Require Customer Engagement Capabilities; Beta Program for Qualified Customers In Progress 8x8, Inc., a leading…
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From the latest in optimizing your display ads to improving your overall digital ad ROI: uncover proven industry tips and insights from this weekly martech highlight: ____________ Marketing Quote-of-the-Week! AI is…
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