customer insights

It's officially that time of the year again when retailers jump into holiday mode, which means the time for marketers to start thinking about how to best personalize their seasonal campaigns is NOW! As international consulting company,…
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It’s no secret that third party data (3P) is under pressure. Many marketers have tested data sources over the years, and overwhelmingly 1P data has proven more valuable than 3P data by a considerable margin.  Even before the threat of…
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Strategic capital expands Chord's data capabilities, ushering in new features and customer insights Chord, a Platform as a Service for modern commerce, announced a $15M Series A extension. The round was co-led by new investor Bright Pixel…
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Kore.ai, the world's leading conversational AI and platform solutions company, and mParticle, a leading AI-native customer data platform for consumer brands, have announced today a partnership to deliver an AI-first natural language…
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Innovative AI tech now empowering post-sales teams, driving customer-centricity, and reducing churn by going beyond old methods like surveys and direct outreach Staircase AI, a fast -growing Customer Intelligence platform vendor, has…
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Built specifically for ecommerce, Verfacto supports all major platforms, such as Shopify, WooCommerce, Magento, PrestaShop, and OpenCart online stores by giving you access to a real-time customer profiler that is designed to improve your…
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Companies plan to deliver better customer experiences and AI-powered insights that drive more revenue for B2B companies. Today PathFactory, the leading B2B Content Intelligence platform, announced a new partnership with Relationship One, a…
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A rapidly evolving data privacy landscape and a looming recession has many marketers reaching for the acetaminophen. It’s no small task to build data strategies that separate them from competitors while honoring customers’ increasingly…
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Integration offers a privacy-forward data foundation to power personalized customer experiences from acquisition to upsell Acxiom, the customer intelligence company whose data-driven solutions create business growth by enabling better…
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Medallia, Inc., the global leader in customer and employee experience, announced its frontline engagement and quality management app is now available on the Salesforce AppExchange. This integration makes it seamless for brands to receive…
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Organizations can maximize their data by easily integrating Pega's AI with top CDPs from Adobe, Celebrus, and ZineOne Pegasystems Inc., the low-code platform provider that builds agility into the world's leading organizations, announced…
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Former Medallia CRO joins the board of quantilope, the fast growing Insights Automation company. quantilope, a leading provider of automated consumer research, has appointed Elizabeth Carducci to its Board of Directors. With over 20 years…
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Tbot Systems becomes the first UserTesting Authorized reseller in India and Singapore region UserTesting, a leader in video-based human insight, and Tbot Techno Systems (Tbot), a global consulting and technology services company, jointly…
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ActionIQ, the leader in customer experience (CX) solutions, announced that it has been selected as a winner in the 2022 MarTech Breakthrough Awards program, taking home the "Best Predictive Analytics Solution" award for the AIQ CX Hub.…
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Marketing platform streamlines real-time data with new, bi-directional integrations, transforming 1:1 customer experiences across email, SMS and MMS and mobile applications Cordial, a cross-channel marketing and…
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ActionIQ, the leader in customer experience (CX) solutions, announced that Business Insider has named ActionIQ as one of The Hottest Marketing Tech Companies of 2022. The fourth annual list of executives who are shaping the future of…
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ActionIQ, the leader in customer experience (CX) solutions, announced that the Business Intelligence Group named the AIQ CX Hub Product of the Year in the 2022 Sales and Marketing Technology Awards program, also known as The Sammys. The…
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Okendo's industry-leading ratings and review platform has been selected by OpenStore to be deployed across their growing portfolio of ecommerce brands to help optimize performance, improve the shopping experience, and drive growth. Okendo,…
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The Addition of the Popular AnswerThePublic Search Listening Tool Vastly Enhances Data Visualization and Presentation NP Digital, a leader in performance marketing, has completed negotiations to acquire one of the industry’s most popular…
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ActionIQ, the leading enterprise Customer Experience Hub (CX Hub) powered by a customer data platform (CDP), announced that Panayiotis Vitakis has joined the company as Chief Customer Officer to support the rapidly growing customer base…
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