customer insights

ActionIQ, the leading enterprise Customer Experience Hub (CX Hub) powered by a customer data platform (CDP), announced that Panayiotis Vitakis has joined the company as Chief Customer Officer to support the rapidly growing customer base…
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New module provides a comprehensive view of subscription performance and helps publishers identify and optimize the most effective touchpoints on the path to conversion Piano, a leading digital experience platform, announced the launch of…
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ActionIQ announced that its Customer Experience Hub (CX Hub) has been selected by Jackson Hewitt Tax Services®, a leading innovator in tax preparation industry, to increase market share and customer lifetime value through enhanced…
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New platform is first to integrate intent data with firmographics, technology matches, interests, and previous engagement to empower users with invaluable insight in a cookie-less world Cyance, a leading B2B intent data platform for growth…
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New mParticle feature allows brands to leverage historical user data to create more personalized experiences across the entire customer lifecycle mParticle, the leading customer data infrastructure company, introduced Lifetime Profiles to…
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Cross-channel marketing leader enhances marketing campaigns with robust database of valuable customer insights      Cordial, a cross-channel marketing platform for brands to communicate in personal, intelligent ways, today announces…
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Qualitative User Experience Research and Insights Leader Adds Vice President of Customer Experience, Vice President of Engineering and Chief Product Officer Tetra Insights, a leading provider of qualitative user experience insight…
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Combining “Fuzzy Front End” of Ideas with New Product Development Phase May Dramatically Boost New Product Success Rates Sopheon, the leading international provider of software and services for Enterprise Innovation Management solutions,…
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With all the various sources and types of data and customer insights available to marketers today, marketing teams can actually deepen the use of real-time consumer feedback and insights to fuel future marketing campaigns and even boost…
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Sitel Group surveyed 403 C-level executives across the U.K. and U.S to understand how they are preparing for digitalization as brands look to the future Sitel Group, one of the largest global providers of customer experience (CX) products…
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Data Protection and Privacy Top List of Consumers' Priorities, While Personalization Must Go Beyond the Surface ActionIQ, the leading Enterprise Customer Data Platform (CDP), released the inaugural CX IQ Index, an expansive survey…
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Canvs AI, the leading customer insights platform for text analytics, announced Trip Kucera as its new Executive Vice President of Marketing. In this new role, Kucera will be responsible for accelerating and scaling growth for Canvs AI…
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Wellness customer insights report reveals that digital transformation is achieved by empowering people to live their best life on their terms. Hero Digital, a leading digital business transformation company, today released its Digital…
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Dovetail, the leading customer research platform, today announces it has closed $63 million USD in Series A financing led by Accel, with participation from existing investors including Blackbird and Felicis Ventures, at a post-money…
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Alegeus, the market leader in consumer funding technology, today announced it has named Gregory E. Deavens to its Board of Directors, effective immediately. In his role, Deavens will provide strategic counsel to support continuous…
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The world of marketing has been significantly evolving at a rapid pace — digital transformation accelerated during the pandemic, creating more and more digitally connected channels, and ever-expanding volumes of real-time data. In this…
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Partnership to help retailers integrate advanced customer insights into their marketing and merchandising programmes Demonstrates the importance of collaboration to shape innovation and prepare for the future of retail dunnhumby,…
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Vibes’ Mobile Wallet as a Channel turns consumers’ smartphones into a content channel that drives topline growth, increases loyalty, and improves customer satisfaction Vibes, the technology leader powering seamless mobile brand experiences…
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Partnership adds award-winning voice tech and nonconscious emotion analysis to comprehensive customer insights technology platform Forsta, a leading Customer Experience and Research Technology company, today announced a global…
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Funding to Meet Surging Demand for Product Portfolio Management Across All Industries Dragonboat, the fastest growing product portfolio management platform, today announced a $12M Series A round led by New York-based global private equity…
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