customer relationship

CRM (Customer Relationship Management) is a technology or software that works as a comprehensive strategy for businesses to manage all customer interactions and relationships. These customer interactions can exist in the past or may be…
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Any business can relish success on social media, and B2B businesses can too. When it comes to B2B companies with amazing social media presence, names like IBM, HubSpot, Google, etc., come to mind immediately. These organizations accomplish…
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Merkle's 2023 Prizing Report explores the rewards that resonate in a dynamic external environment Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, unveiled its 2023 Consumer Prizing…
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The release of ChatGPT last November sparked an avalanche of stories about how AI is changing, and will continue to change, the way we work. From a marketing perspective, it's been exciting to see the curiosity and creativity inspired by…
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invenioLSI in partnership with Deep-Insight has built a world-class customer experience program with the goal to grow their customer relationships by listening, understanding, and acting on their feedback. Deep-Insight specializes in…
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Customers approach businesses the same way they treat other people: they hold them to specific standards and form connections with those they trust. Today, consumers are vocal about their money and needs and want to do business with firms…
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New Report Highlights the Growing Need for Sharing and Managing Value Metrics DecisionLink, a leader in secure, SaaS-based Customer Value Management solutions that simplify and automate customer value conversations at all stages of the…
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Fobi AI Inc. (FOBI: TSXV FOBIF: OTCQB) (the “Company” or “FOBI”), a leader in providing real-time data analytics through artificial intelligence to drive customer activation and engagement, is pleased to announce the following changes to…
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Marketers, picture this—you’ve adopted a new Account-Based Marketing (ABM) strategy. You’re identifying target accounts and contacts in hopes of nurturing them with personalized, relevant content to usher them towards conversion and someday…
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There is an endless debate when it comes to mobile advertising, and mostly this revolves around the effectiveness of mobile advertisement against other forms of advertisements.  While it is incorrect to say that conventional forms of…
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2020 report details Atento's progress toward fulfilling various ESG commitments Atento's social performance remains strong, while achieving carbon neutrality by 2030 remains on track Atento S.A., one of the world's five largest providers…
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Publishing technology provider Content Catalyst has published a new whitepaper detailing the B2B information industry’s changing complexion during the pandemic and the opportunities technology presents to analyst firms looking to drive…
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The Cloud Customer Experience Platform helps businesses connect with customers through omnichannel capabilities such as voice and social media channels Based on Frost & Sullivan's recent analysis of the Latin American Cloud Contact…
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The Erste Bank Oesterreich has implemented a new cutting-edge remote consultation service based on TeamViewer Engage, a secure and privacy-compliant solution for online customer interaction, offering a modern addition to existing contact…
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Wisconsin’s locally-owned Bank of Sun Prairie signs on to 360 View’s CRM platform to add a new set of relationship tools in keeping with their commitment to innovative banking solutions with a customer-centered focus. 360…
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IZEA Worldwide, Inc, the premier provider of influencer marketing technology, data, and services for the world’s leading brands, announced today that it has been awarded a new contract from a Fortune 10 customer. The total amount awarded…
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Clare Dorrian, Chief Marketing Officer at SugarCRM joins us for a chat where she shares her thoughts on what it takes to stand out in a crowded market space while also talking about the top capabilities of SugarCRM’s newest product –…
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Despite Challenging 2020, Independent Retailer Drives Growth With Customer Engagement Innovation Aubuchon Hardware, a family owned chain of independent hardware stores has embraced Redpoint Global’s rgOne solution to deliver a single…
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Product Usage Data Connects Brands and Customers to Create Meaningful After-Sale Engagements Blustream, the leading after-sale customer engagement company, announced it has raised $3 million in funding to power the brand-customer…
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You’ve spent countless hours mapping your customer journey. You’ve aligned with Product, Sales, with Customer Success, and Ops to architect the twisting winding path your prospective customers take as they interact with your brand. You’ve…
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